Comerica Bank

The worst banking system and worse people on this brunch, we gonna close our company account, specially Ive she doesn’t know how is banking system..

I have an account with Comerica bank. After having a deal of bad experiences I’m now going to close my account. Whenever you have a problem I’ve noticed they don’t provide good customer service. Even if it’s just answering any of your questions. I remember I called this branch to speak to the manager James. He was not professional nor polite. I didn’t even tell him my problem and he immediately got a defensive attitude. I pointed out to him that he didn’t even look up my account. Also aside from that I mentioned that he couldn’t even consider that their system made an error. He told me that no ma’am our systems don’t make errors. Then that’s when he asked for my account. After he said that I hung up in his face. I’ve been to all three branches. What I’ve come to notice is they don’t like helping you with your problems. They only want you to come in make a withdrawal or deposit and that’s it. I’m not just talking about this branch alone. I’m talking about all the Comerica banks I’ve been to. When it comes down to an issue with your account they don’t like to be bothered. The majority of times they don’t return calls. They don’t talk to you as if you’re a customer. I’ve had instances when I’ve had to stop them and ask even more questions. That’s because I don’t understand what they’re saying. It’s just like the healthcare field. We wouldn’t use medical terms to communicate with our patients because some of them wouldn’t understand. It’s the same concept with people who work for the bank or any other profession. We wouldn’t understand all of their lingo.