Costco Wholesale

New costco is very clean and nice. Most of the workers are friendly and helpful.
They accept visa credit card now. Yay!!!

Wow What a difference!!!
After moving to the new building, employees are the best I have ever seen in any Costco or retailer (except for Chick-​fil-​a). Whoever is in charge of customer service at this new srore did a fine job.
Please, please just keep up the good work. It just make shopping at Costco a more pleasent experince.

If you haven’t been to the new store yet… GO! Bigger store, Larger outdoor café area with tons more seating, bigger gas station, and they’ve added a Car Wash (which I have yet to try).
Parking at peak hours is no longer the nightmare it was at the old location — no more orbiting and hoping someone pulls out so that you can park (I was even able to park at their Jam-​packed opening-​day with no problem).
The butcher shop is larger and the meat selection is bigger, and the Liquor/​Wine area has been expanded substantially with a better layout, and descriptions of their various wine offerings at every price point.
Most important — The same great pricing, and customer service.
Much Improved, and worth the wait!

I’m just reviewing the car wash here. It costs $ 8, which seems about right. It is completely automated. You pay at the beginning, using a terminal which is essentially the same thing that the Costco gas pumps use. Take the receipt, drive a few feet to the wash entrance and give it to the attendant there. He will help you align your tires to the track and send you on your way.
The car wash itself is a thorough version of your basic gas station automated car wash. Lots of different liquids, soaps, and scrubbing devices. The process seemed gentle, probably safe for all cars, and it definitely cleaned well. At the end you drive through a hurricane of wind which dries the car almost completely. My car had a few spots of water still on it, but not much. The end result was a very clean car. Nice!
It did not include cleaning inside. I believe I saw some vacuums near the entrance of the wash. If you want a better cleaning job, you would have to go to a manned car wash and spend a few dollars more. Anything cheaper than this would not give as good a result. So it seemed like a fair price for a good external wash. Plus it was fun to ride through the tunnel!

Costco Big Fail when it comes to switching from AMEX to Citibank Visa.
I have been trying to activate my new card for about a week now and have been placed on hold forever until then being accidentally cut off. Bad Customer Sevice. I did not ask you to Chang from AMEX and don’t have anymore time to spend waiting on the phone. Yes, I know, you can also activate the card online… Well guess what, I don’t have anymore time to do that either.

Just did the car wash. OMG More like a ride at an amusement park! Your car is in neutral, leisurely traipsing down a conveyor, while you’re being bombarded with what feels like varying categories of a soapy hurricane! I was enjoying it, when suddenly it was over, and the Green Light said it was time to go. Boo. I almost wanted to turn around and go «ride» it again!
Btw, actual wash itself? Excellent! Virtually all the baked-​on/​caked-​on bird poop blasted off — and that’s rare in my experience with automateds.
Thanks, Costco!

Costco has opened! Located behind the old location on Skypark, now on Lomita.
Dropped by for a gift card for my Dad.
Also found a similar Zojirushi rice cooker that I bought for my parents last year and wished I had bought for myself. Now I can have fluffy perfect rice too.
Seems a little bit bigger. More parking spaces. Outdoor food court. Tire center. They’re switching from American Express credit to Visa this month.
Still gonna be a madhouse on the weekends though… Anyone want some Hawaiian macadamia nuts? :)

I’m revising my review in hopes that this helps to bring attention and improve the re-​opening hiccups. I still love Costco and the fact that I can get what I need for reasonable prices and in bulk, is what will keep me a patron, but I’m SO disappointed in whoever planned this new layout. It looks great but they took an already SUPER efficient store and made it bigger, newer, but WORSE :(It’s like they took the best secret side street ever and made it into the 405, 91, 110…(or you fill in the blank) worst la freeway you dread using, for NO good logical reason!!!
1) Overall store traffic flow. I’m not sure how they can move into a space that seems bigger but seems smaller. The way they have people moving through the store is just asking for people jams. Before, the store was set up on a grid, now it’s a maze and every corner you turn it’s a cluster. I’m hoping that’s just partially because it’s new and people are still trying to figure out where everything is. But still, WHY did they purposely plan a floorplan that isn’t on a grid, knowing people are maneuvering huge heavy carts!!! Not to mention half the customers wander like zombies, so now it’s like a game of frogger with added difficulty :/​
2) Shopping cart location: WHY did they design it so that people grabbing shopping carts have to cross people exiting AND entering the store?! At least put the carts right next to the entrance! Common sense, no?
3) Gas station: Thanks for the extra pumps and the car wash… But again, worst traffic mitigation EVER!!! Now people who are being directed to exit straight onto Lomita are stuck waiting for traffic to clear and those who don’t want to wait, are stuck anyway behind the people trying to exit; meaning people who want to leave can’t leave. The old gas station before was so great, in and OUT no fuss even during peak hours! Also, seems like the hours of operation are shorter now too…
4) Food court: UGh! Again why?! Now people waiting for food must overflow into the «street». It would be fine if it worked as efficiently as the old Costco, but with stacks of pizza and people waiting 30 minutes for called in orders, it’s inevitable that people will be waiting and in the way of traffic :/​
5) Parking: how can it look so vast and bigger, but NO spots? This I don’t know it was managed… but it is what it is, I guess :/​
The one thing that remains awesome are the cashiers and people in the store helping people. THANK GOD for that! Please Costco, figure it out. You had an AMAZING thing before and spent a lot of money. Help the customers get back the easy and pleasant shopping experience. Please and thank you!

Brand new facilities with a lot more pumps then the old location next door. Also nice that they had at a carwash which I have yet to try. But as always with any Costco on certain days the lines can be very long and with this new setup I’m not sure how they’re going to deal with the lines coming in without blocking the driveway to get to regular parking.

I practically buy the same items every other week here. Their new location has pretty much the same layout as their previous warehouse. So it wasn’t hard to find exactly what I needed to purchase. I hate it when your local supermarket remodels and you can’t find anything with their new layout. So A+ for not making me feel lost! I’m not even going to mention about parking at Costco because we all know it’s crazy. It’s a given.
I love getting gas at Costco because the price for their premium grade is awesome! Plus this new location has 3 pumps per line and they now have a new drive-​thru car wash. For $ 7.99, you get the works. No vacuum service though. I brought one of my cars here and the car wash was great. About an hour later, I decided to bring my other car in and there was already something wrong with it. Some of the features didn’t work and the attendant told me that they were running the car wash at 75%. So he wrote on my receipt and told me to bring that back for a free wash. Also, it’s sorta lame that you can’t purchase your car wash at the gas station pump. You have to do two separate transactions. Those were the two reasons why I had to take a star off this review. Near perfect :)

Brand new location… everything is brand new. This new building is much more brighter and bigger… Yet it still feels cramped. I’ll just say this, people need to learn shopping cart etiquette. Don’t park your cart in the middle of the aisle when sampling the freebies! You are becoming the problem… Stop being part of the problem and be a part of the solution and pull over to the sides. The parking lot is also much bigger and traffic for the gas station flows better. However, still expect trying to find a spot on the weekends. (Rant over) In the end, this is still our beloved Costco… wholesale deals on products in bulk and competitive gas prices. Oh, they have a car wash now too!!!

Newly opened. Everything is BRAND NEW. SPARKLING. PRISTINE! Have I made myself clear?
My friend and I were so excited to go here. The carts, the parking lot, the gas stations… everything was new! Inside it feels more spacious and there were tons of costco samples to be had everywhere! The Costco food court has more seating and is in the shade.
There are more gas stations too so hopefully that’ll ease the crazy lines typical of Costco gas. Unfortunately it’s 3 cars to a side so it might be harder to fully take advantage of. They also have an awesome car wash! It’s $ 7.99…my friend had never gone through a car wash and mine hadn’t been washed in a long time so we decided to do it. My car is sparkling! It went through 2 rounds of soap/​water and a pretty effective drying process. My friend filmed the whole thing like a huge dork, haha!
One downside is the parking. It can get crazy and I think it’s worse than the parking at the old Costco. I’m wondering if it’s related to the grand opening but it was packed!

This new location opened yesterday, on 6÷2÷2016. The building is brand spanking new and so it looked great on the exterior. Gas station and tire store are also new.
The inside had most of the same hardware and displays so there was a very dim, familiar feeling to the store. There were tons of samples at every aisle for the grand opening. Prices are the same. No special sales for the grand opening. Disappointingly, they don’t carry baby lotion, baby shampoo or regular bananas… Maybe they’ll sort this out soon.
Parking was easier as the lanes were far wider and the spots lots bigger. I am no longer concerned about getting dinged — a primary reason I always avoided the old store. I will be back.

ATTENTION FURBABY PARENTS! Do NOT buy your dog food from Costco!!!
Let me give you a little background… We got our furbaby, Simba, over 4 years ago. We tried Lotus and a few other brands before settling on the Kirkland brand. For 3 years, we didn’t have a problem. He didn’t particularly like it, but he ate it well enough. He’s generally a picky eater, but he was healthy!
Fast-​forward to January 2016… My mom went to buy the regular big gigantic bag of Kirkland brand of dog food, as we were running low. She started feeding it to the furbaby, but he wasn’t too into it. Remember I said he’s a picky eater? So, she didn’t think too much of it…
Then comes March 2016… We made an appointment with our vet because Simba had been noticeably quite lethargic for the past couple of weeks. He’d also been drinking A LOT of water. What really pushed me over the edge to get him to see the vet was that he’d started refusing to eat his kibble, and after I’d manage to get him to eat… he’d throw it all up. :(
Vet appointment… Our vet said the problem was the food! What Costco does is they REPACKAGE the Diamond brand dog food that hadn’t sold and was close to its expiration date!!! Unbelievable!!! She switched us to the canned Science Diet prescription wet food for a few days. NO transitioning from the Kirkland brand one! We just threw all that out! We then transitioned him to the Science Diet Sensitive Skin and Stomach dry food, and then finally to Nutro Limited Ingredient Lamb and Rice.
Three days after the vet appointment… At this point, he was being transitioned to the Science Diet dry food. We noticed a BIG difference!!! He had tons more energy, and was noticeably drinking less water.
Present day… Simba’s back to his old self!!! His fur’s got its shine back, he’s back to a healthy weight, and he has a limitless amount of energy again!
Costco’s response… A week after the vet appointment (we had to get back test results to confirm that the problem was the food), I went into Costco and explained what had happened. I ended up talking to a manager, and he said, «I don’t doubt that it was the food that made your dog sick, but every dog is different.» He also basically said that they hadn’t gotten enough complaints for them to pull it off the shelves!!! I did get a refund for that bag that had caused so much suffering for my furbaby, but was ultimately extremely disappointed with their response.
I have been a longtime customer with Costco, and had always been happy with the products they offer as well as their customer service. This experience has made me think twice about purchasing anything from Costco’s Kirkland brand.

This is a review for the staff.
Coming out of the store yesterday, I was surprised by the very heavy rain! I bravely pushed my cart to where I thought I parked… it was not there! I kept turning around with hope but no use, until a lovely young lady volunteered to look for my car while I could stay away from the rain!
She took my key, made several turns but in vain. Then I realized she’s a staff at Costco when she was contacted by the office. She then had to go, but before leaving me confused, she asked another staff (Ed) to help me find it. We went together around, but in vain again. He then offered that I rest while he took my key to look for it and promised to find it. He did find it! To my surprise, it wasn’t where I thought I parked it! The lot was full when I arrived and I turned around and around several times until I found that spot! It seemed that spinned my head and affected my memory!
Ed pushed the cart for me, loaded my stuff in the car, and refused any tip telling me it was his pleasure to have helped me with a big beautiful smile on his face. He was my angel!
I asked about the lady angel who tried earlier to find my car, he told me her name is Felicia. Felicia didn’t have a name tag nor gave me a chance to ask her for her name… she was very humble as if she was family doing this out of care!
So Seven Stars if I could to these two beautiful angels!
By the way, I wish Costco would install poles or signs in the parking lots.

I love this costco. This place is very big and the workers are nice. Customer service is awesome. I called up the day before to see if they had Perrier water with lime. The person I talked on the phone said it would be out on the floor the next day. The next day walked inside Costco, but it was not on the floor. After I paid for my items, I talked to one of the employee and told him that the item I was looking for was not on the floor. After several minutes, one of the employee went to the back and bright me couple cases of Perrier water. I was very much appreciated. I didn’t have to wait in line to pay for my item.
This Costco is always crowed, but can always find parking.

This is the heaven of food samples! Samples around every corner and aisle (peak hours are lunch hours over the weekend). It’s the only place where there is a line and a group of people hovering around a stand for samples!
Costco just never changes!
Best prices for gas. Best deals for most items. Best deals for the quantity it provides. And best food court!
Hotdogs + drinks =$ 1.50
I never really like or eat hot dogs. But everytime I come to Costco, grabbing a $ 2 polish dog is a must! I usually grab it before entering Costco so that I can enjoy my soda while cruising through the store and drinking the soda as I enjoy the samples inside!
Pizza by slices and or whole!
Churros! Yes!
Berry berry smoothie! One of my favorites!
Soft serve vanilla! Love it! Grab it with a churro! Best combo!
When I’m in the run, I grab their $ 4.99 ceasar salad! Amazing deal for the amazing salad!

This Costco is my Fave and it keep getting better, never disappoint!
They seem to try new things more often and have several demo’s on the floor.
They are so far ahead of the others in everything.
They now offer Prime cuts of meat and always have Organic Chicken and Beef and to my surprise they had Bison yesterday.
I went in to get a few personal items for home and came out with much more than I had planned on buying. There were so many new items from books, food items, seasonings, summer items, etc.
It seems the layout of this store is easier to navigate, maybe it’s my imagination or I just like this one better. LOL
The employees are well informed, the cashier told of about the changing out of AMEX to Visa on June 20^th.
I am an Executive Member and only have one wish (that this Costco had better parking, my hubby goes AUTO ANGRY once he turns into the drive way) once inside he CALMS down, once we exit the store he is back on AUTO ANGRY, lol

As a longtime Costco customer with an Executive Membership I must toss in my two cents here ;)
What’s not to like about Costco it’s a shopping adventure. something cool and bargain priced for anyone… and as a ladies man it’s a great place to meet beautiful women ;)
Parking is the only issue for most. right? That’s why I’m giving this Costco 4-​stars for now.
But soon my fellow shoppers things are going to change here. how? Well we’re getting a bigger better brand new Costco it’s under construction right now at 2640 Lomita Blvd. right behind the current location ;)
And as Giulia my Italian lady friend likes to say,.Provare per credere! «Seeing is believing!»

GREAT service
GREAT quality
GREAT return policies
Costco is just great.
We buy all of our home appliances from here because they cover everything. They have exchanged our appliances with ease and no questions asked.
Also the staff is amazing. So courteous and helpful ALWAYS.