David’s Bridal

I had such a great experience here! Natalie was fantastic! She really listened to what I wanted and brought me great stuff that was super flattering. She was incredible to the large party I had brought with me and was patient with me until I found the perfect one! I would recommend this store to any bride to be!

SERVICE /​/​I came here to shop for my prom dress on Monday. I was pretty surprised they were open because it was Memorial Day! But I came in the morning and it wasn’t too packed. The ladies were helpfully checking up on me to make sure I was doing good. Clarissa was especially helpful. The dress I was going to get was going to have to be delivered from another branch in Brea. It took a while because we were on hold for a while (blame Brea lol) but she was very patient. Also, she was very attentive and helpfully honest when I needed help making up my mind and checking different dresses!
Only problem was they didn’t have many 0 sizes on hand and ordering would take a while. I struggle :/​/​/​but decent prices for dresses too!

Amazing experience and friendly staff!!! They were willing accommodate the bride and bridal party. I truly enjoyed it and will be back

better late than never right ;)
I flew in all the way from Frankfurt/​Germany to try on some dresses, I must admit I’m a flight attendant, so it was work related but it’s still quite a trip don’t you think ;)
I had my appointment April 21^st 2016 with Natalie.
She was super friendly from the beginning and she truly gave me the feeling that it’s my special day. My mom was supposed to be there but she couldn’t make the trip, but having Natalie felt like I had a friend at my side who helped me find THE one. And guess what, I found it! I felt like I was on TLCs say yes to the dress ;) they have this tradition that when you find your dress you close your eyes and make a wish, then ring a bell as loud as you can and the whole store celebrates with you. That not just gave me the chills but also tears of joy!
I never had the feeling she was trying to sell me anything I didn’t like, in fact my dress was the cheapest of all the dresses I tried on. I’m so thankful for this experience! But before I end this little novel I would like to point out another member of the team, Robin. I had a feeling I’ve being knowing her for years. She was so talkative and really funny! My german credit card didn’t work in store and she offered me to take me to the bank saying she doesn’t want me to walk around outside with all that cash. Now that’s what I call a 5 star costumer service! I would definitely recommend David’s Bridal to friends and family!!! and if I ever need a dress again I would def come back :) Now I just hope my dress will be delivered to England on time :)
Thank you so much girls for helping me find THE one and for giving me the feeling that I wasn’t just a costumer but a friend! Next time I’m in LA I’ll bring pictures from the wedding :)
Yours Alex

Heaven E. & Antonia R. are the best. They made my experience convenient, easy, and quick. The perfect dress without the mess.
Thanks ladies and I’ll be back.

I chose dresses here for my bridesmaids yes I was very happy bout it however, my experience here was not great we had a stylist I don’t remember her name… But she measured my bridesmaids and honestly did not know how to measure people! I thought they train «stylists» it was a drastic difference she stated that my maid of honor was a size 8 when my maid of honor measured at a 0 she was literally swimming in a size 8 dress! Seriously you guys need to train stylists how to do measurements it’s not rocket science

15 minutes early for appt. and waited 30 minutes. After reminding the clerk (Karen) 3 times… Still waited. Favorites weren’t even ready for appt.
What’s the purpose of the appt? This is like shopping as Ross for a wedding dress. 40 min later and still waiting… come to find out «favorites» weren’t saved on file. Good thing we had pictures on the phone.
2 other’s brides having the same issue.
Karen attempted to «smooth things over» by trying to divert the issue and establish personal conversation. The problem is that in order to be personable, you need some sincerity behind it.
Taylor came to the rescue and truly smoothed things over. She wasn’t fake and she knew how to work with an upset customer. Taylor deserves 5 stars.

My fiancé and I went in an hour before closing looking for help with our invitations since I was struggling to do it myself. We got help from Jordan she was amazing. She helped us with the whole process making sure everything was how we wanted. Overall great experience.

I was a bit intimidated to go this store because of the previous reviews specially since I was just going for a simple gown no more than 200 bucks. It WAS quite busy when I got there but maybe 3 minutes in a girl quickly asked if I needed help and I just told her what I wanted n she direct me into the right direction. I thought I was going to be on my own from there. But she quickly came back and asked me if I found something n she went ahead to look around to help me find something, she picked like 4 dresses, got me a fitting room and walked me over. She then proceeded to come by various times to help me with the dresses. Overall I had a pleasant visit, fast and productive. Got a nice gown for 180 it was on sale :) wedding is in 4 days :))
Reason why they got 4 stars is because they don’t have a big selection of take the same day gowns for 200 dollars n less :/

[Review #152]
2016 Unilocal 100 Challenge (¹⁴⁄₁₀₀)
My daughter was asked to be a flower girl for my nephew’s wedding, & the bride provided a pic of the dress about a month ago. Unfortunately, her pick was only available online. We found a different dress in white with rhinestones & was told we could special order it in ivory, which will be more in line with the wedding dress. =)
It slipped my mind to follow-​up on my order. When I looked at the receipt so I can check on the status, I noticed Ariel C. had ordered wrong size flower girl dress. I called on 03÷22÷16 to follow-​up on delivery, hoping it was a typo on the receipt. Nope, it was a size 5 instead of 6. I’m not sure how there was a mix-​up when the sample dress my daughter tried on was a 6, & Ariel even showed me how to zip it up when I wanted a larger size. I did inform her my 5 year old wears 6 & 7 in her everyday clothes. But there still shouldn’t have been an error because I said I wanted the exact dress but in ivory, the only other color option.
I was in a total panic because the wedding is next week. I was extremely frustrated & anxious trying to get through to someone because they kept placing me on hold & I wasn’t sure if there was enough time to fix their error, especially since the receipt said final sale.
I spoke with store manager, Charisse, who spent 30+ minutes calling around to locate dress because it’s not in stock at the warehouse. She wasn’t able to get the right color [ivory] in size 6, it was white & could be delivered by Friday, 03÷25÷16. =) I received a call that the dress arrived on Thursday. Whew! I’m thankful my nephew’s future wife is super nice (no bridezilla here)… originally we thought we could only get it in white & she was ok with it, but was more happy when we thought we could get it in ivory… now we’re back to the original color.
I went with my girl on Friday to double-​check to make sure it fits, & it does with a little bit of room; I didn’t bother to check the size 5 in ivory. Well, I couldn’t even if I wanted to because they couldn’t find it. :-O I asked about the wrinkling & they said they dry-​/​steam-​clean the dresses for free. Since I can’t pick it up on Sunday (due to Easter), they said Saturday at 6:00 PM would be ok. The salesperson that wrote up the dry cleaning ticket said to call in the morning to remind them to have the dress ready by 6:00 PM. Hmmm… I understand that it’s a rush job, but that worries me that it won’t get done right and/​or in a timely manner. I just hope it the dress doesn’t have any mishaps like a tear or something. Gulp! :-|
Thank you, Charisse, for your excellent customer service & follow-​through… earning back a star each. Even though it’s not a wedding dress problem, which would have been a nightmare, my daughter is part of the wedding party; I would have been majorly upset & disappointed for messing up my nephew’s wedding. After pick-​up, I’ll post an update.

I will forever remember his place as the place I said, «yes to the dress». I had had a really horrible experience at another David’s bridal on la cienega and wasn’t sure if I should try another David’s but I did and I am happy for it. The manager Sherry (I think that was her name) was amazing. Also, Andrea who seemed like maybe she was new did really well even though she was double booked. They made me feel really special.

This is the second bridal shop I went to and the experience was better than the first one. I made an appointment for a Thursday morning and it was very quiet and empty. I think the name of the lady helping me was Natalie. She was very friendly and listened to what types of dresses I was looking for. On their website I marked some of my favorites and Natalie pulled out what they had available. In the fitting room she provided a slip and a bustier. I really liked this because I didn’t feel like I was «all out there» while Natalie helped me in the dresses. I think I tried on 5 total and Natalie also pulled out a veil and earrings to see it completed. The one thing I didn’t like was that Natalie pushed the David’s Bridal credit card on me. I was hesitant then just decided to see if I would get pre-​approved. Unfortunately Natalie went ahead and signed me up for the card. This must have been a misunderstanding or something because that’s not what I wanted. Now I have a David’s Bridal credit card, which I will never use because I got my dress somewhere else!

I don’t have enough space to write down how WONDERFUL & AMAZING MY EXPERIENCE WAS WITH ROBIN & NATALIE! So I get to my appt and my dress wish list is printed out. Natalie very patiently shows me dresses. After talking with me and getting a feel for what I was looking for– Robin picked out a dress I hadn’t even looked at. Well– the dress was PERFECT! Alterations needed are minimal and accessories she picked out completed my summer evening romantic look. Best of all– dress was on SALE!!! $ 500 less than my budget for it!
I’m beyond ecstatic and happy with the attention to detail, excellent customer service and Robin’s ABOVE & BEYOND attitude to help me make my day perfect. If you’re engaged– this is the place to go too! The entire was staff was lovely/​but these too– totally impressed me!

Today I found THE DRESS!!!
My mom and great friend, Alyssa, and I arrived right at 11am and were promptly greeted by a member of the team and were informed that Natalie would be taking care of us.
Before we knew it, Natalie found us and kicked things off asking about my particulars (ceremony location, color/​style preferences and budget). She took my measurements, brought undergarments for the fittings and then went to pull dresses.
She came with three dresses and assured me that the few strapless styles (I’m not a fan of strapless) can have straps added. The first dress was absolutely beautiful and felt amazing. Both Mom & Alyssa approved. Natalie was very smart to ask for a rating of 10 – 1. I gave it a 9 since it was amazing but there were still 2 more dresses to try.
We returned to the fitting room and she assured me that all three of these dresses were in my budget. Yahoo!!! I tried the other two were different styles and they were good but the first was still tops. She brought two more dresses but the first was still tops.
I put the first dress back on to be 100% sure and the 9 rating went to a 10. Natalie shared the bell tradition, gave it a good ring and it was hugs all around.
With smiles in our faces, Natalie got us rung up and the fitting appointment scheduled.
We were in and out in less than one hour.
Natalie took beautiful care of us and made the entire wedding dress process effortless and positive. She listened and gave variety of really good options IN my budget.
I wish every bride the positive experience like the one I had with Natalie.
Thank you Natalie!!!

I received my dress with no issue.
This time when they called I asked the employee to verify that my dress was not damaged before I went to the store. I told her if I didn’t hear back from her I would take it as the dress was okay. If she called me back it would be to tell me it wasn’t.

When I found out I had to find a dress for my Aunt’s wedding in the Philippines, I immediately thought of David’s Bridal. At first, I was hesistant because I thought it was going to be expensive and read some negative reviews, but took a chance anyway.
When I walked in, I was greeted and told that someone would be right with me. *positive
When I checked in for my appointment (highly recommended), I was told someone would be with me, and when that someone came around, she greeted me. *positive
I told Taylor that I was looking for a dress in a specific color, length, what my body type is, what I wanted to hide, and helped me look for a dress. She looked though all of the racks of dresses and helped me into a dressing room. *positive
I was always being checked up on, even if it wasn’t her, so I liked that. I wasn’t being ignored. *positive
The dress I ended up getting was on sale, plus an additional $ 20 off. *BONUS
Everyone in the store was really nice. My advice to anyone planning a visit, 1) make an appointment, 2) be prepared and know what you want because it makes things easier for you and your consultant. Also, be open to suggestions if something doesn’t look right!
5 stars for Taylor. 5 stars for the staff. 5 stars for the dress pricing!

My best friend and I visited this location today and we were very pleased with the service and attention that the ladies gave us. My best friend is the bride and I am her MOH and we were
Deciding on dresses for the bridesmaids during this visit. Although we didn’t have an appointment, the girls helped us find some ideas and let us try on some of the dresses. Valerie was wonderful and didn’t rush us at all. She connected with us and offered to help us in any way possible. We will definitely be back to place an order for the dresses and to give the bride a chance to try on some gowns :)

As a bride its a little saddening and hurtful that a store can turn you away instead of trying to assist you and making sure that you are completely happy with your purchase for a BIG day in your life. Yes, redirecting you to another Davids Bridal instead of trying to assist the bride is turning away. You are Davids Bridal, what difference does it make to exchange a gown in what location. It was purchased at a Davids Bridal. I will NOT send any friends and/​or family to this location. After my call to you, I feel disappointed.
Thanks

David’s Bridal has a nice selection of dresses for everyone. I loved my wedding dress, my mom’s dress, and all of the bridesmaid dresses (they were the same color but each picked a different style). Horizon blue looked gorgeous on the entire wedding party.
This Torrance location had great service. I was always promptly greeted and had no problems making appointments to see dresses or for the fittings. Martha is the absolute best at alterations. I lost 20 pounds after I bought the dress so Martha had a lot of work to do. She was very nice and her skills are incredible. She had to alter every part and every layer of the dress to make it hug my body and she added the bustle. In the end, it was a perfect fit. I highly recommend Martha. She makes the price of the alterations worthwhile.

I got engaged in December 2013 and set the wedding date for April 2014, so I didn’t have much time to shop around for a dress. I made an appointment at David’s Bridal and brought with me my mom, mother-​in-​law, and maid of honor. The person helping us was so helpful and patient. I found my dress in just a couple hours and made another appointment for alterations.
The two complaints I have are:
#1 They ordered a size 2 when they should have ordered a size 0. They probably order a size up, just in case the bride-​to-​be gains a little weight, but I wish they would have gotten me the right size because then the alterations would have been less extensive.
#2 When I came back to try on the dress after alterations, it was still a bit loose (perhaps for the same reason mentioned above), and the sash was sewn on crooked.
I did like that they offered to make the necessary changes right away, without giving me any trouble. Overall, everyone who I dealt with was professional and accommodating.