LensCrafters

Horrible Service! The customer service at this LensCrafters are rude. The AR coating they sold to me is ridiculous they smudge so easily and they stretch out the frame before I even got it. Then when I went to another office requesting for my prescription the guy told me I would get it in 10 minutes. I didn’t received it so I called back making me fill out a release form. I had to fax it to the new office to sign too then to fax it to them so that way I get my prescription! All that so I can get prescription that was supposed to be release to me in the first place under the federal trade commission. Just horrible place!

Had a wonderful experience. First time getting eyeglasses. Made me feel at ease and so
Friendly. Honestly great customer service and well managed staff.

This is the second half of my review of the Lens Crafters in Del Amo. The earlier 5-​star review was about how great Dr. Kuo was, as was the woman who measured my glasses before they were made.
So, three days later I went to pick up my two pairs of glasses after receiving my two emails telling me my two pairs of glasses were ready. The nice guy, who appeared to be relatively new to the job, brought over two glasses cases, and only one was mine. There was a mistake. He fitted the first pair and then tried to find my second pair that I mentioned had an Oakley frame. A while later the nice guy came back with the manager, «Dina» who told me that I probably didn’t get emails for both glasses because they could not find the second pair. Dina also told me that they send out the glasses to Oakley and it can take 9 days to get them back. Hmm… The nice woman three days ago didn’t mention that, and I thought I got the email.
The nice guy then checked their info system and found that I had, indeed been sent two emails, one for each pair. He pointed this out to his manager, Dina, who blew him off and went to do a fitting with a customer. The nice guy left to go look for the glasses, and I told Dina, who was sitting down beside me that this was a problem. She said that she was the only manager working and was already working with the woman that she was bringing over to the table. Dina brusquely asked/​told me to be patient.
After over 15 minutes I pointed out to Dina that nothing was happening with my glasses. She said that one of her employees was looking for my glasses. Another 5 minutes later the other woman shows up with my second pair of glasses in hand. They fit, no problems.
What I sincerely, deeply dislike is being lied to. I HAD received emails for both pairs. They did NOT send the glasses out to Oakley. They just couldn’t find them.
Teams are shaped by the values and personality of leadership. Dina was bully and a dismissive pill. Take this feedback, Lens Crafters, and similar feedback here on Unilocal and clean up the toxic management of this store.

This place ruin my girls day. She was only late a couple of minutes and they had to reschedule. No notice was given to her about a grace period and she drove all the way from Los Angeles. Learn how to care about your customers.

Came in today 3÷19÷2016 at 5:09 pm. I had an appointment at 5pm and got there 9 mins late. As I get to the counter one of the girls tell me you are very late. I told her well when they called me to confirmed they could’ve at least told me that they have a 10 min grace period. Plus I was only 9 mins late and she still didn’t take me. I made it before the grace period. I’m just upset at all of this. IThen they tell me to wait for 6 mins to see of the other appointment doesn’t shows up they will take me in. I waited and it was more than 6 mins and they still didn’t take me in. WHAT A WASTE OF TIME!!! To top it off they tell me would you like to come in tomorrow I said sure I’ll come in. She respond with Oh we are booked. Then why ask me to come in tomorrow. I just had a bad experience here in lenscrafter.
FYI:
— They need some training.
— At least advice people that if you are late they won’t be seeing them that they will have to reschedule.

Went in today and customer service was non-​existent. Not busy in there at all to top it off. Prices are high. Someone explain to me why their glasses cost more than an iPad please? They were good for one thing, trying on and writing down model numbers to buy cheaper at places like Costco. I’ll go in again just to try on glasses before buying online. That’s really all they good for. You guys should do they same. They don’t bother you either cause the opticians ignore you. It’s great. Lol.

Stay away from this place and Lauren the manager (really? The manager?). Went in on a Saturday and they weren’t even that busy. We asked some questions and Lauren was a b****. She was really rude because she would not pay attention to our questions and constantly looked elsewhere. She said she could not help us before listening to what we need. Fire or demote her or I will never come back to this place.

If I could give a negative star I would! Came in this weekend store was pretty empty. Lauren was such a racist b#$%^. She ignored me when I first called for help then refused to make eye contact while I spoke. Gave one word responses and said she was unable to help even though she was unaware of what I needed. I seriously doubt the success of this place while this b@#$% works here. Either fire her or seriously move her to a position that requires no human interaction.

Time for the annual check up! On the same day I had something bothering my eye that I couldn’t quite get out. After a morning of rubbing and constant flushing to my eye, it became irritated, red and swelled.
I quickly called the nearest Lenscrafter, and thankfully they had a same day appointment available. The staffs where very kind. Got me started on my paperwork soon as I walked in.
It was about a 30 min wait to see the doctor, but that didn’t bother me. I had emails to write. I got some tests done with a gal (didn’t catch her name) but she was a sweetheart and gave instructions in a gentle matter.
I met with Dr. Vu and he was also very kind. He took is time testing my vision. And took more time to insure that the eye that was bothering me all day wasn’t anything serious. Thankfully, I had just a tiny minor scratch which he informed that would go away on its own in a day.
Next day, I am back to my normal vision with no bothersome pain in that eye.

All bad (service selection quality lens warranty etc).
I came in here a while back and waited quite a while even though I had an appointment.
I paid for the anti glare and in less than a year the coating started coming off.
I took the glasses back in and was told the warranty is only good for 90 days.

I walked into the store with my wife today and had a couple of questions, which the person attending me was very knowledgeable in answering. We applied for store credit and had the eye exam. By the way, the Optometrist (can’t remember the name) was very straight forward, did not try to up sell and made the exam very smooth and simple. Afterwards, Angie was very helpful in finishing the paper work and helping me choose the glasses as well. I was very exited to know that my lenses where in store. They were prepared and ready within 35min. Very happy with the service as well as glasses. Will be coming back for contacts soon.