LensCrafters

I’ve been a patron of Complete EyeCare on Hawthorne and Marine in Lawndale for roughly about ten years now, and I swore by them due to their cheap prices for exams, glasses, and contact lenses for those without insurance. After deciding my old glasses needed to be replaced once I obtained insurance, I was told to stop by LensCrafters, which was swiftly followed by an impassioned speech rich with words of utmost reverence regarding their service and efficiency. After much convincing, I decided to pay (quite substantially, as I’d find out later) them a visit.
Prior to my visit I’d called several LensCrafters locations as well as my insurance provider, being assured that my insurance was accepted. Since it was Memorial Day weekend, I’m not going to fault either party on this error, as I’m sure everyone was quite busy and may have given me false information by accident. But it turns out it wasn’t, so I had to pay full price. Including the 40% off lenses, I spent roughly $ 80 on my exam and $ 420 on my glasses. Which, overall, I am okay with – I am a member of an FSA plan sponsored by my job, so that was my saving grace in terms of the dent the glasses would have otherwise made on my finances. (FSAs are accepted here!) Plus… I’ve worn glasses since I was six, so I know they can get quite pricey and was prepared to spend some money.
I was assured by the associate assisting me post-​examination that my glasses would be completed within an hour or so. I had chosen my frames at 5:30pm, and they were not ready until 7:30pm. Which essentially meant I had to mill about the Del Amo Mall aimlessly while waiting for my glasses to be finished.
Overall, the service was spectacular. I was given a pre-​examination by Adam, who was all smiles and good humor. Unfortunately I do not remember the name of the optometrist I was assigned to or the woman I consulted with once I’d chosen my frames, but both were kind, patient, and easy-​going. The exam was comprehensive and far more in-​depth than my exams at Complete EyeCare, and I found out that after years of being told I had an astigmatism in both eyes that I don’t at all, I’m just horribly nearsighted.
Breaking it down,
PROS:
–Friendly, patient, and competent staff.
–Accepts FSA plans.
–Comprehensive exam and pre-​examination.
CONS:
–Does not accept all forms of vision insurance, only major insurance such as Anthem or Aetna.
–Takes a while for things to get done.
I’m very happy overall with my visit, but unless I am covered by my insurance or I have the cash to spare, I’m a bit wary on returning. Rent comes first!

This is a two-​part review: Part 1 was really impressed with the care I got from Dr. Grace Kuo who took a lot of time with me, explained things clearly, and was just great. Then the woman who took the measurements to make my two sets of glasses was also great: Smart, competent, nice. Bravo to these good folks. And I got emails telling me my glasses we ready to pick up only an hour later! I came back 3 days later to pick up my glasses and that’s were the next part of the review begins as a «one star»

LensCrafters Del Amo fixed and adjusted two pairs of sunglasses that I purchased elsewhere free of charge. Wonderful service!!!

I absolutely love their glasses and my frames and lenses are great, however my contact lenses were supposed to take a week. And it’s been two weeks, I still haven’t gotten the TRIALS – not even the actual prescription yet, and on top of that, I leave for college tomorrow.
It’s very frustrating.
I’ve had to follow up twice, and still no contacts.
I wish they had told me that it would take longer because then I wouldn’t have taken the contacts. They told me one week and I was at a very strict schedule so now I’m feeling rushed and still contact-​less.
As far as service goes and quality of product, I can’t complain. For glasses, they were very quick to accommodate. But for contact lenses? Let’s hope you’re not in a hurry.

HORRIBLE!!! HORRIBLE!!! Service I will never ever go to this LensCrafters ever. First they took three weeks to get my glasses in when the lady told me a week. Then I go to pick up my glasses today 04÷30÷14 at 3:15pm and the girl gave me my glasses they were all dirty they had figure prints on the lenses didn’t even bother to clean them ugh. Then I asked if I could buy some wipes for my glasses then the person helping me said let me ask someone to help then the guy in the back was sitting on his butt not doing anything comes out and starts helping someone else come on… learn some customer service. POOR SERVICE WILL NEVER EVER RETURN. I don’t even want to give then a start more like negative stars.

Worst customer service experience. Don’t get your eyes checked here, with all there high tech machinery you’d think they’d know how to use it properly to give you a right prescription NOT. The sales associates are only willing to help you if you look or have money to pay for their expensive frames. JUST AVOID THIS PLACE AS MUCH AS POSSIBLE.

I am very unsatisfied with this place. I purchased a pair of glasses with premium anti-​reflective coating. 1 year later, the coating is deteriorated and I can barely use them any more. I have an older pair from a different place that are still in excellent condition. I have cared for them exactly the same way, but the ones from Lenscrafters are obviously made with a much cheaper quality. I told the manager, Willie Lozano, and they refuse to replace the Lenses.
***Bottom line: Don’t waste your time and money here.
***Exception: The optometrists here are very good. If anything, get your prescription here, but get your glasses somewhere else.

Blech. Customer service here is cringe-​worthy. You are probably better off at the South Bay location.

I just got finished getting my new glasses there and have to say the place surprised me. I haven’t been here for almost 4 years because I started to go to costco for cheaper frames/​lenses. But overall I had a good experience here.
I really like how the place has a good selection of frames for me (I have to get plastic frames because my lenses are super thick because of my horrible vision). Granted I did spend more money than I thought I would need to spend coming into my appointment, but I thought it was worth it because I need special lenses.
I had my exam there as well, and it was a good experience. The optometrist was knowledgable and was friendly. He also gave me a bunch of contact lenses to get me started while I go away on vacation and wait for my contact lens order.
The staff working there were good too. They worked with me to find out what would be the cheapest payments (working through insurance, AAA discounts, etc.), and were pretty honest on how different frames looked when I tried them on.

I was there for a pair of sunglasses. My co-​pay was $ 599 for the lens. That was OK if they could do a good job obviously they didn’t. I was disappointed but I gave this star to Danny, the lead technician of the store. He was very nice and apologized for the worst job the lab did. He even made a note that gives me a 50% off the frame and lens for the next purchase whenever I come back and told me there is no expiration for it. Oh well. It was sweet of him anyways. I just simply wanted my money back! Yes, I did.

I only got glasses here – I got my exam at Kaiser.
I like my glasses but the only gripe is the price. The frames were fine (about $ 120 for ray bans) but together with the lenses it was like $ 450. Apparently it was $ 100 more than usual because I’m high index. I have no idea why my doctors prescribed high index but it is there on the sheet.
The guy who helped me was pretty friendly and had some good tips about how to bring down prices.
The only thing that was lame was that these were not sameday glasses (because they were high index).

«WALANG-​MATA!» (Filipino for something like «I Can’t See!» or «I HAVE NO EYES!» haha, it’s on the same tone as whatever Raiden from Mortal Kombat yells)
I’ve been going to this Lens Crafter that is located inside of the Del Amo Mall in Torrance, Ca. ever since I was a little kid who wanted glasses just to look cool. Low and behold, I REALLY needed glasses probably because of so much pocket pull lol. Honestly, I never really had a bad experience like some people reviewing. I’m sorry if Scott Summers aka: «Cyclops» had bad service because some lady accidentally gave him purple laser blocking sunglasses instead of his red ones because he’s a Heat fan instead of a Laker fan.
Recently, I got a pair of new Ralph Lauren Polo glasses which were made of mostly hard plastic. That’s a plus for me because their awesome eye doctor and assistant Dr. Lance Ikemoto and Marissa told me how my past metal glasses had some chemical reactions to my skin, that’s why the sides of my head were effected with rashes when I was a kid around that area. Marissa did a great job assisting me with my eye exam, including the part where a machine gives your eye a blow job in order to check if you have cancer and other stuff. It’s pretty awesome!
Dr. Ikemoto ended up analyzing my eye through the pictures from the eye «blowjob» and said I’m fine, so YAY! He also recommended some great eye contact brands that feel pretty damn better than the old brand I used to wear. Sue was very helpful… she reminded me of like a throw-​back cool, young looking mom from the 80’s for some reason. I felt like I was in an episode of «Family Ties» or «Silver Spoon», for reals. But seriously, Sue did a great job as a sales lady by helping me with my contacts and glasses as well. Great all around personality and empathy… same goes for Marisa and Dr. Ikemoto!
Coolest thing about this Lenscrafters is the fact that they have such a diverse cast of employees! I was helped by 3 different people as I stated and they were each a different nationality, which I thought was really cool and a value to bumping up brownie points towards their own cultures, so much love, respect, great customer service and THANK YOU! Keep up the GREAT work! :)

I’ve had nothing but good experiences with this Lenscrafters. I never have to wait long (even on a Saturday afternoon). The staff is always friendly and helpful. They will help you pick out frames or leave you alone if you wish. Coming back for adjustments is a breeze.

it would be a bit of an understatement to say that i did not want to go here after reading the reviews below. but…
late last night i had torn my last pair of soft lenses. without vision insurance, w/​a pair of eyeglasses that were at least 5 yrs old and completely panicked at my now-​blind vision, i just ran out of choices. who on earth could i go to that could see me last minute? after wasting my morning looking for other last minute options, my bf vouched for this place and so i went.
i was greeted immediately upon entering the store and spent about 3 – 5 min waiting. the employee who took my info and ran thru the intake /​prelim exams was pleasant and friendly. she went a bit fast thru the exams (aka autopilot) but when i had questions or wanted to interject there was never any complaints. she heard me out and took down notes when needed. i was def pleased.
i did notice that my dr listed on the appointment confirmation was completely different than who i saw but i did not know either, so this really isn’t an issue. the dr i saw was completely informative and was able to answer all my questions and clarify a lot of questions i had about astigmatism.
my check out was straight forward and easy. so in terms of rating for customer service, it seems like i really lucked out. i had a great exp. i hope it follows thru in the rx and customer service when i pick up my contacts next wk!

DO NOT GO HERE or any Lenscrafters for that matter! They wrote me the wrong prescription (think headaches, fishbowl effect, dizziness when I put on my glasses)!! When I asked if they would replace my lens with the right prescription they said NO because I didn’t buy my lenses from them! So even though it was their fault that I received the wrong prescription in the first place, they would not fix the mistake or take any responsibility for it. I also waited 45 minutes even though I had an appt. Lenscrafters is a JOKE! Rather than trying to save a buck and get a cheap eye exam and a deal on some last season eye-​wear, pay a little more and go to a REAL Optometrist where the right prescription and excellent customer service is a normal occurrence!

Wow, I’m surprised with all the bad reviews. I bought eye glasses here about 2 years ago. I recently had them make me a pair of prescription sunglasses.
I like the fact that I can walk-​in (without an appointment), get an eye exam, and have my glasses ready on the same day. Both of my visits were on weekdays and late afternoon. They take about 1 hour to make the prescription glasses, wait time and eye exams being 1 to 2 hours. Total time was about 3 hours.
I’m quite satisfied with the selections and fast turn around. I’ve been treated quite nicely by sales people and eye doctors at this location.
Their FeatherWates polycarbonate lenses are light, thin and very durable. I’ve dropped my eye glasses onto the pavement numerous times but they are just fine. No scratches even after 2 years.

This place is always busy and disorganized. I wouldn’t keep going back if my records and history weren’t already on file. Plus they know exactly what I qualify for. They’re able to offer samples and discounts because of their buying power, but I’ve debated about whether it’s worth it. Two of the optometrists were extremely nice, but one wasn’t that well versed with contact options. I had to repeatedly tell her that the night and days had switched their material to less breathable lenses. I wouldn’t have faulted her for not knowing if they weren’t such popular contacts. The third optometrist was rude to her staff within earshot of customers. Their store manager needs to practice finesse and improve her people skills. After I’ve seen all of this in writing it’s hard for me to justify going back ever again.

I will never be back to this Lens Crafters ever again. I had a 6:00 pm appointment to pick up contacts. After waiting 45 miniutes, they finally found my contacts. Before they could find them, which THEY misplaced, they accused me of coming to the wrong location. There customer service is the worst I have ever experienced! Do not waste your time coming to Del Amo Lens Crafters!
And Ceaser was by far the worst!

Does the staff at the Lens Crafters in Del Amo know that unemployment is about 10 percent in Los Angeles right now and the nation is going through it’s worth fiscal crisis in 60 or 70 years? The way they treat their customers and prospective customers, you’d think they were oblivious to all of the layoffs and cuts that are happening.
The customer service here is beyond bad. You can stand directly in front of them and they will not acknowledge you exist. They are incredibly inconsiderate and like to entertain each other rather than help customers. I waited between 30 – 40 minutes (I looked at my watch and that’s not an exaggeration) before I got helped in a virtually empty store. The employees barely even acknowledged my presence and they seemed to do everything in their power to avoid helping me and the other two waiting customers. I would’ve taken off, but I really needed a pair of glasses and it was about 7:00 PM and they had my prescription on file.
I am not only going to avoid Lens Crafters at Del Amo, I will not buy glasses from Lens Crafters ever again.

I’ve had the worst service in my entire Lenscrafters history. I’ve been a customer since 1999 and have visited more than a dozen Lenscrafters locations throughout SoCal. Never have I experienced service this poor.
I do like their new system where you have to Sign In the minute you walk in to the store and specify why you are there. The only problem is you need to have someone check the sign-​in sheet frequently, if not then you’ll have an unhappy customer like me.
Here’s what happened:
I walked in and saw the big in your face Start by Signing In Here board and wrote my name down. Then I stood there, by the Sign In stand, close to the cashier stand as well as the representative desks. Not one staff even bothered to greet me, tell me where to go, or how long my wait was going to be. Not the girl at the cashier stand who seemed to be preoccupied with her computer, not the staff that was walking around aimlessly greeting customers that were looking at glasses, and not the staff members that were sitting at the rep desks. I thought that they just didn’t see me so I walked by everyone and tried to hint «I need help». No luck.
After standing around for what seemed like 10 minutes then one of the reps that was actually in the middle of helping a customer asked me «Has anyone helped you?» Of course I said «No». And once I told him that I needed help adjusting my glasses he then told me to go to the back, sit at the big table and someone will help me out right away. I walked back to the waiting area where most people looked lost but just sat there waiting. I sat at the big table like the guy told me to, but again no one bothered offering any help. They just kept walking by me and didn’t bother to acknowledge that I was there. At the same time there was another guy who stood behind me to try to get one of the staff’s attention… he apparently had also been sitting around for probably longer than me, waiting to be helped, but he sat in the waiting area, not at the big table.
So finally I raised my voice and said «Excuse me!» to the lady that had her back against me while doing who knows what facing the lab area behind the glass wall. She told me that she’s busy but would get someone else to help me. I sat there for another 10 minutes. Finally some girl who was in the front walking around aimlessly when I first got there walked over to help adjust my glasses. It took them over 20 minutes to acknowledge my presence and actually begin offering their service. I was there for over 40 minutes total since I walked in just to get my glasses adjusted.
It was so disappointing and frustrating because I felt like they didn’t value my time or loyalty to their business. I don’t expect them to treat me differently from any other customer just because I’ve been their customer for almost 10 years. But from what I saw it seemed like that’s just how they treat everyone. They don’t care if you’re a returning customer or a new customer. The entire store doesn’t seem to have any customer service skills.