Macy’s

Expected it to be busy since its Father’s Day weekend but very disappointed that they do not have extra cashiers. The men’s department is ridiculous — only one cashier at a station that has two cash registers. Figure it out Macy’s — this is why I don’t shop here regularly!

I had the same problem as Danee in relation to the phone customer service. Either the phone is not answered for one and a half hour so that the promotion expires and you lose money or they are absolutely no help. I was told to go to the store to «beg» the manager to honor the expired promotion. I have phone and computer proof that my order attempt was within the appropriate date and time frame. Macys will be my last resort for shopping in the future

Macy’s has one of the worst customer service departments that I have dealt with. While calling I was sent to another country to talk to someone that I can not understand. Then they continue to transfer me between departments for the next 30 minutes. Nothing gets resolved.
Unfortunately I have bought many items from Macy’s and while the store is fine, the customer service on the telephone is incredibly poor. This has happened to me time and time again. But finally I am so angry, I have decided to write this review. Shame on Macy’s for cutting corners and lowering its standards so much with your aggravating, disgusting and poor customer service.

Absolutely poor customer service. No matter which department you’re in (upstairs in clothing, downstairs in jewelry, and the worst offender, lord forbid you want to try on a pair of shoes). Just really poor quality customer service. A real shame, since this Macys is centrally located and pretty big. It’s gotten to the point that I’d prefer to shop almost anywhere else, and I am a loyal Macys customer, just not this branch.

Del Amo Mall has been beautifully remodeled, but it looks like this Macy’s is still the original way it was. In the middle of the mall, this place has been my go-​to for makeup for years when I used to live in the South Bay, and I finally decided to come back to check it out when I was in town, because my sister-​in-​law had recommended Shiseido makeup.
I booked an appointment for a makeover a few days prior over the phone and went on a Saturday morning to get it done. The Shiseido counter is a bit small and in the back of the beauty department, so it was a bit hard to find at first.
I wasn’t too impressed with the makeover itself, and I felt that the application was really thick and cakey. I did end up purchasing two products so I could try them out at home with a lighter touch later, and I had to ask if they had any promotions with purchase, as none were advertised nor offered to me up front.
One thing I found interesting was that the girl at the makeup counter was doing double-​duty at another counter, so she actually used another brand of makeup for my brows, LOL. Guess they aren’t brand loyal there.
They do offer Plenti points now, so I opened up a Macy’s AMEX credit card to take advantage of 20% off my first purchase.

This review is strictly on MACY’S 800 number – customer service.
I was out && about and I get a call from an 800 number thinking it’s some random telemarketer. Of course, I ignored it and told myself, If it’s important… then they’ll leave a message. Sure enough, they left an automated message saying to call back because it’s a business matter. By then, I tried recalling if I might’ve forgotten to play for any bills. Nothing came to mind. I was concerned so I called back right away and in a minute or two, a guy by the name Larry picked up. He took my basic info for verification and he elaborated on what the issue is. Little did I know, I did skip on paying a bill. Larry was able to help me straighten everything out all in the same call. He just needed to confirm the last 4 digits to my checking account and I was good to go. No late fee, and I was stress free!
Larry was a lifesaver. He was polite and answered all my questions. Thank you!

This location is beautiful. It’s in the newly remodeled Del Amo Shopping Center in Torrance. It’s big and bright and just makes you want to shop.

Sasha, the floor manager required that I come in for my pre sale items A 2^nd TIME with an ID and my receipt when I had come previously to pick up my items and they were locked in an inaccessible closet.
The gal at the counter ended up doing an exchange and the pre sale items, you know, the reason why they said hat I had to I leave my purchased items weren’t even in the bag. So I left my purchased items for the pre sale items that I never got. Lancome?
After all that and I STILL had to use my card again because my pre sale items (I already paid for) were gone and no one could locate them. And the pre sale items? NADA.

Never again. Came for a men’s return in the women’s department because that’s where I parked and was sent to men’s for a ridiculous reason. Come to find out I could’ve returned in woman’s.
Then there are only 3 registers for the entire floor.
Nice knowing you Macy’s. Lowest stock rating in 5 years. Incredible decline!

Great clothing selection, gross dressing rooms & poor customer service. I went from one dressing room to the next to try and find one that wasn’t completely littered with clothes on the floor, but no luck. One dressing room smelled horrible. And there was not a sales clerk in sight to help me. Macy’s, you can do better than that.

The absolute worse customer service!!! I have now called 3 times and have been kept on wait twice for well over 15 minutes and once I was just plainly hanged up on. How do they expect to keep up with the improvements to the mall with that kind of service?!

I agree with Nicole, how does his place stay in business. My mom had a horrible experience a few weeks ago with a ring she bought and said she never going back after paying $ 1400 for it.
I recently received some cologne for Christmas and I didn’t care for the smell or how long it lasted after applying. I had thrown away the box for the cologne but I had the receipt which according to their return policy should have no problem exchanging it for a gift card.
I brought it to the fragrance section and the older lady with glasses said that they couldn’t return it because I didn’t have the box. Then she proceeded to ask me what the bottle of fragrance was. She didn’t even know, and it was right in front of me under the glass! Unbelievable. I told her if she didn’t want to return it then I would just take it to another Macy’s that I know would. This was more of a convenience thing because of location. After telling her this, she proceeded with a bunch of hemming and hawing to do the exchange. When she finally gave me the gift card she just threw it at me and said a profanity kind of under her breath thinking I wouldn’t hear it. I said thank you and Happy New Year! This will be the last visit to Macy’s ever, I will take my business to Nordstroms from now on.

Why do people even shop here?
I was taking care of ALL of my Christmas shopping in one day. I was shopping for everyone on my list, and they all wanted very different things.
After filling up my arms with different merchandise from different floors of the department store, I decided to finally call it quits on the fourth floor.
The lady behind the register, who declined to share her name with me, glared at the array of items I placed on the counter in front of her. She then proceeded to tell me that I am not allowed to pay for different types merchandise in one department. Apparently they make commission off their sales, which I was unaware of, and I’m «taking money from Macy’s sales people.»
I was completely caught off guard by her snarky remark. Not only was I’m embarrassed due to the fact that she, loudly, accused me of taking money from her coworkers; but I was also annoyed by the fact that she had the nerve to be angry with ME after I was the one who waited twenty minutes to wait in line to check out at a store. Ugh!
I left all of my merchandise on her counter and told her that I’d rather spend my money elsewhere.
This is not the first time that I’ve had a HORRENDOUS customer service experience at a Macy’s. I highly doubt I’ll ever be back.

This location felt more like a discount store rather than a quality department store. Clothes seemed to be scattered in terms of department displays. There was no real direction of branding which made it extremely difficult to shop with ease.
I don’t recall seeing any visible associates in any of the departments in the event that I needed assistance.
I know the shopping experience can be a lot better at this store but perhaps just not at this location.

I’ve bought several pieces of jewelry from here. At the start of grad school, I bought myself a Gucci watch, and I’m happy with it. I also bought my then-​girlfriend a gold/​diamond ring for Valentine’s Day. The ring was beautiful, with her birthstone flanked by diamonds or a solid gold band.
I bought insurance for both items, and they delivered quick service when I went in to have my watch adjusted. She had to have the ring re-​sized, and there was no hassle in this either.
The sales woman was very professional. She helped me pick out these two great items, and also helped me open up a line of credit.
I haven’t come here to buy clothing yet as I have an extensive wardrobe of both casual and professional clothing. However, as those pieces of clothing age, I will come here to check out what they offer. I like the environment here, so I am sure they will take care of me.

This Macy’s is clean and has a good floor plan, BUT I could not find a SINGLE person on Level 4 to help me. I circled the ENTIRE floor with my toddler, and there was literally ZERO employees visible.
I went down to Level 3 and the SAME thing happened! I FINALLY found someone to help me after recircling around Level 3. I left in a bit of a huff. What a terrible shopping experience.

I enjoyed my shopping experience at this Macy’s shoe department on all time favorite end of the season sale/​clearance on selective item in store. My review is based on Saturday late afternoon when shopping for a date night in a overly crowed store. I stop by the shoe department and was greeted and help by friendly staff can’t quite remember her name but it starts with A. The shoe department was crowed with women and sale racks where full of shoes. I would of thought shoes would be thrown everywhere but the team on duty are efficient and neat «excellent job staff».The Del Amo mall has made a come back on Macy’s building with some remodel and new staging on all their departments that are more organize then before. The changes are great and finally be able to walk threw with minor contraction!

This place is right within a walking distance from my house and I love to shop there. However there is hardly any help in the store and the fitting rooms are a long way to walk to. The quality of their clothes have gone alot worst, mostly cheap stuff imported from chins yet highly overpricrd.
I must say I was disappointed.

I received the best customer service from Lynette down stairs in the home dept! She was great! Sweet… kind .and VERY helpful! I wish all their employees were like her! I purchased a matress pad cover and am very happy with my purchase.
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I had gone upstairs to the matresses. and was hoping to buy the extended warranty for the matress set I had purchased 3 days prior. (My matress had not arrived yet) My sales person was not there… this other guy starts to help me… when he pulls up my matress on the computer. .after telling him my concerns about the warranty. .he actually starts to say… this matress will sag. I said well its within my budget… then he says… we have other matresses that won’t sag within your budget. …I mean REALLY! JUST BECAUSE HE WASN’T MY SALES PERSON 3 DAYS AGO… HE’S GOING TO CRITICIZE MY PURCHASE? IS HE OFFERING TO HELP IN ANY WAY TO GET A BETTER MATTRESS? NO! …so as he helped some other lady while I THOUGHT ABOUT what warranty I wanted… I didn’t want to put up with people like that.
Went down stairs and was helped by Lynette. .she was awesome! Ps. My matress arrived and so far so good! We love it!

Well, while my wife and I were happy with our experience in the store. It was after we got home that the problem arose.
We had bought a 6 qt Martha Stewart cast iron pot that we were so happy to use it. The next day when we opened the box, we found out that not only was a returned item, but it was covered in a layer of grease, part of the inner enamel was chipped off, there were bits of food inside the pot, and on one side of the pot was a crusted on layer of food. Gross!
Does this store not check items before they put them back on the floor? I mean, all you would have to do was open the box to see something was up! I’ve never had an experience like this at any department store let alone Macy’s.
We’ll definitely not be coming back to this location.