PetSmart

I have been taking my dog to be groomed here for about 3 years now. I have always had a very positive experience and feel that Petsmart prices are unbeatable. All of the groomers have been fantastic. Jessica in particular has always provided superb service, she’s absolutely incredible and very sweet with my dog.

Soy clienta hace 3 years. muy buen trabajo pero ahora los servicios cuestan mas los sabados y domingos no.

This review is mostly for the customer service I received from the representative at the store named Genesis. She was very helpful with helping me choose the right jacket for my dog. They were on sale so she was very patient on assisting me on the right jacket. You can tell she is very passionately about her job and especially animals. I would like to commend Genesis on her attention to detail and excellent customer service she provided. I haven’t really seen that type of service in a long time. Thank you so much! I will return.

I love coming to this petsmart! Its very convenient for me, as it is so near to my job. Everyone there is so helpful, from the petcare associates who help me get crickets for my turtle to the lovely hotel associates who treat my dog like family. Everyone remembers my dogs and always greats them.

This review is for Petsmart on PCH.
This is my second review. Store staff are very good and helpful, but not the daycare staff to whom I give a minus star! Incompetent. And rude!
Two days ago I made reservations for day camp for our puppy. This morning, once pet smart employee saw the coupon for a free day camp (though from pet smart) refused to keep our puppy. Her excuse was its a rainy day and there was no reservation made! Bull$$$$! Another excuse was that our puppy is intimidated and is very shy! Our puppy plays with all ages and all kinds of dogs and has stolen the hearts of all other dogs in neighborhood! She kept repeating that he was clinging to my husband to prove her point that he is intimidated! I didn’t know there is a criteria to pass before they accept dogs!
Yes he was intimidated but not because he is shy, it could be he had a horrible experience when we left him with them for a whole week in summer. She said they had a rough time with him then! I’m not sure who had the rough time! Yes, they could have had a rough time because they could not manage him nor cared to show him any affection … Not trained enough! If Petsmart has a criteria, then inform the customers!
Now, we realize why our puppy was clinging to my husband and begging not to be left there! Two bad experiences for him in there was enough for the rest of his beautiful life!
No more grooming nor hotel! Hope Petsmart will be smart to manage their staff!

I left my dog for 2 days at their Hotel, my perfectly healthy and happy Dog. I picked him up, and in the car he was like he was drugged or something. He could not keep his eyes open. I had never seen my dog like this. Also his genital area was swellen, red. And they told me my dog vomitted while staying with them.
Again my perfectly fine, healthy, happy and energized dog went to their hotel for two days and came back like this.
Do not trust them. They just get money and that is all they care about.

First bad review I’ve given and definitely deserved.
Just wanted mention what a bad experience and how unprofessional the Torrance petsmart can be.
The check in process was fine from what I thought.
Mistake 1 We planned to be out for 3 days we requested — 3 night stay along with 3 days of day camp. They messed up and put my dog in for two days so she ended up sitting in the kennel all day and not even sure if they let her out to use the bathroom.
Mistake 2. I brought my own food and always measure how much food in the bag. She has 2 cups in the morning and 2 cups at night. They ended up feeding her once a day with one cup all day long. The bag was basically as full as I brought it.
Once I brought her home she came running in to eat and drink water as she was dehydrated.
After being irritated they forgot to put her blanket and bedding back in the bag. I would have driven back home an hour away and if it wasn’t for my wife reminding me this. I was already irritated and this just added more aggravation.
We use petsmart for boarding in another location without any problems but this was the worse. Beware before you plan on bringing in your pet here.

One star again due to location — none for actual performance. Can’t imagine what takes place when not there — wouldn’t let my daughter pick up dog when they couldn’t find their own paperwork! Would not offer to bathe dog with medicated shampoo– we don’t do that!
Next time — Pooch hotel

PET BOARDING: 1 star
I feel compelled to write this review as soon as possible after picking up my dog from a 6-​night stay because I think it’s unbelievable how poor the service was. We booked our senior dog here because our petsitter had last-​minute plans, and I wish we had done EVERYTHING we could to find a different sitter or pet hotel instead.
First off, we were charged for the «private suite» instead of the «atrium» room, a nearly $ 10 difference, even though we had agreed on the atrium rooms. When asked why this change was made, we were told that he was «too old» to stay in the regular rooms. When asked why we were not notified before checking our dog in, we were told that «they were too busy during the holidays». Two different excuses — it just doesn’t add up.
Secondly, we were told that the blanket that we had left for our dog was soiled and we could take it now or pick it up another time, cleaned — we chose to take it. When they brought out a blanket that did not belong to us, instead of finding the right blanket, we were told that no one had marked down that we had brought a blanket at all. So… why did you tell us our blanket was soiled? Where did our blanket go? We told them to just forget it. The associate also told us that our dog did not want to have a BM in their playroom the first few days, which would explain the soiled blanket (s). In my opinion, not having a BM for several days is a medical concern, and something that I should have been notified about. Additionally, the dog food and treat bags that we had left with our dog were completely full… when asked whether he ate, the associate said that he did eat, just «nibbled». It sounds like these people have either little experience about dog health or just little concern.
Finally, to add insult to injury, the associate told us that due to «age and health concerns», we would no longer be able to book our pet with this pet hotel. Alright… our pet did not age in the 6 days we left him there, and he had a clean bill of health from BANFIELD (associated with Petsmart!) before making our reservation! When asked if anything had happened during his stay to cause concern, they told us that he had been fine — eating and drinking and getting along with others. So ultimately, they were just refusing our business for no discernible reason. Great — we don’t want to come back anyway! And hopefully, neither will you.
We left with NO paperwork and NO report card for his almost week-​long stay. I’ll leave them with 1 star for their flexible hours and the fact that they did charge us the original quoted price for our pet’s stay. But if you care about your pet, you’ll stay away from here, no matter how convenient or affordable it seems.

DANGEROUS! My dog was sent home bleeding after his appointment. Take your animal anywhere but here.
Brought in two pets for grooming at 11AM. Got a call at 12:30PM saying that they had taken one to the pet hospital because his back and been sliced open (a minor scab he had when I dropped him off had been ripped open by careless groomers) and he was bleeding and my other dog was too scared to be groomed.
What’s wrong with these people? How did they let a terrified dog sit miserable for an hour and a half before calling me? I understand the outright injury to my other dog could have been an isolated accident because he did have a minor scab going in, but it’s unacceptable to have a pet sent home from a simple grooming with a new open wound.
Never. Again. They’re dangerous. I will be contacting PetSmart corporate when I calm down.

Awesome staff.
Awesome place.
Would never go to another Petsmart.
Petsmart in sepulveda/​hawthorne is my go-​to petstore.
Thank you for making my shopping experience awesome!!!

I truly like this Petsmart and I’ve been to other stores but they didn’t have the same products that my pet is used to. In the other hand I expected more from such a big Petsmart. It has a hospital, it has a pet hotel but for people that don’t have cats or dogs it is just not good. I would have a dog if I could but my building doesn’t allow, I got myself my wonderful bunny rabbit. Having to go there for a couple bags of bedding, the small variety of toys, the few options of food I try my best with what is available for my bunny. Since he brings me so much happiness I wish I could give him the same or more and I depend and expect on stores like Petsmart to have the best for all animals. There is no vet there that sees rabbits, there is no hotel in Petsmart that accepts rabbits and they won’t even have someone that knows how to cut bunnies nails! Honestly it doesn’t take much to take it to the next level.

Never again. The people that work at Petsmart are bunch of idiots who has no clue what they’re doing. Unfortunately, our favorite aquarium store closed down a year ago, so we’re only left with a couple of choices to shop for fish.
My fault for trusting anything these people said. Most of these people probably barely got a high school education. Some workers look like they’re just there do get their part time paycheck. No passion or care for animals.
We went to get a couple of fish for my son’s two tanks. The sales associate told me you can add tiger barbs in our betta tank. For a second, I doubted her but since she said she has them in HER tank, I trusted her. Turns out, tiger barbs will nip at other fish unless they’re in a large group (since they’re schooling fish), which means they need to be in an enormous size tank, not 5 – 10 gallon tanks.
Sure enough, two tiger barbs nipped at our betta. I immediately returned the fish the following day when I realized this and did some research on my own. Even the person working at the register was surprised that this sales associate gave me such false information. She said she’ll relay the information to the management to properly train their sales associates.
Well, too late for our poor betta. He’s developed spots on his skin, torn fins and looks like he’s on his last leg. My son is really upset because this betta was doing so well compared to others we’ve had in the past.
The two zebra danio we got for his other tank died one after another within 3 days.
Never going back to this Petsmart again.

I will not be returning.
I spent about 20 minutes trying to find someone to help me get some wax worms from the back room.
When somebody finally did help me (begrudgingly) the container she handed me was full of dead/​dying worms. I told her nevermind and she was very annoyed with me that she had to go put them back.
Since I wasn’t getting wax worms, I went to grab some crickets. The pre-​packaged crickets were also all dead, and the girl that had helped me had already ran off and I wasn’t going to hunt down another employee.
I went to the front and asked to speak to a manager.
After waiting for 15 – 20 the cashier looks at me and goes «oh? You’re still waiting?»
Yes. I’m still waiting.
They page the manager again and after another 5 – 10 minutes he came strolling over. I told him about the lack of help/​rude employees/​and the ‘live’ bugs. He didn’t really have much to say.
Won’t be back, petco keeps their bugs alive and they don’t act like they’re annoyed when you ask for help.

The first time, I went to Pet Smart Grooming, I loved the haircut and the service. This second time, no one else would sign our dog in, as our groomer was late. No eye contact nor acknowledgement from the tardy groomer. There was no teamwork among the other groomers. There was no supervision.
I specifically requested to not cut the hair on the dog head. It got cut anyway, along with only the right side of the eyelashes. The pick up time promised was delayed by an hour and a half. I have lost my trust in Pet Smart’s Grooming Service. I am not returning.

This was the first time I had to board our dog, Rusty. I needed someone to watch him for a day, so we opted for the Doggie Day Camp, which cost $ 23 for the whole day. This was a last minute decision and they were able to accommodate us.
When we first arrived, my silly dog urinated on one side of the counter, and went around me and urinated on the other side of the counter. I was so embarrassed! But they said it happens all the time and they cleaned it up right away without complaining. I also gave them a sample bag of dog food to feed Rusty since he didn’t eat, or pee or poo that morning. They said they would take care of him.
When I arrived to pick him up, I saw him play with other dogs and a dog trainer, so it looked like he was having a blast. The pet report card said that he ate all of his food (which is a miracle because he hates dog food, always begging for table scraps), he urinated and pooped once. They also named his new friends that I saw him play with.
I thought it was a good experience for him. I might have to board him for 2 days next year, so this place will be an option. The only reason why I gave 4 stars is because Rusty came down with a small cold, maybe he caught something from other dogs? Also like I mentioned before, Rusty usually doesn’t eat dog food. He always begs for table scraps, so I’m a little suspicious. Otherwise, I was happy with the outcome.

WARNING: BEWARE OF THE GROOMING SALON.
Took my dog to the PetSmart grooming salon at this location exactly a week ago. The staff was friendly and professional so I thought my dog was in good hands.
We get a voice-​mail a few hours later telling me there’s been an accident, that my dog is bleeding and they rushed him over to the pet hospital.
We call them and they say they have everything under control and to pick him up.
We get there, my dog’s nipple was caught in their razor while trimming his hair and his chest was bleeding. Aside from that, he had razor burns on his front paws.
PetSmart paid for it but the vet bill was a few hundred dollars. They also covered the cost of his meds.
It’s been 6 days and my dog is an emotional wreck. He doesn’t leave his bed, I had to put a cone on his head so he doesn’t lick his wounds and he’s not going to the bathroom like normal.
Their grooming salon is always busy, and I would hope my experience isn’t a norm around there, but I’ll NEVER take my dog there for a haircut again.
AND they charged me for his haircut. Looking back, I was so bothered by my dog’s injury I wasn’t thinking straight. I should have refused to pay.
Anyway, there you have it.

We have been taking my dogs to the Pet Hotel for almost 3 year and NEVER AGAIN.
Horrible Customer Service from the Pet Hotel, Shannon The Manager. She has never been friendly but today during check out she was rude. No eye contact, no pet report card, not even a thank you for taking my money, and finally short with her own employees.
There was a miscommunication as to when I was going to pick up my dogs. She told me that they have had this problem with me before in 2013 and from now on I need to only set appointments with managers. Really! I was not asking for anything free! I tried to ask what call center they were using. Of course she never looked at me or my dogs and just rang me up.
Never again Pet Smart! Train your manager, Shannon, at the Pet Hotel. Your Store Manager, Maria is great as well as the Grooming Department.
I will find a new place for my lovely Beagles!

TL;DR — Pet boarding… no.
Just don’t do it guys.
As a a result of a last minute emergency, we had to leave our baby here for the dog boarding. Everything looked ok. The facility looked clean, and the pets that came out seemed content. So our hearts were put a little at ease.
We called once to check in on her and see if she had adjusted. They said she was happy and everything was great.
However, when we went to pick her up, her actions told a different story.
She went crazy. Like… she hadn’t been played with in days. (even though we payed for doggy day care each day) I felt so bad because she was so frazzled. We payed and then got a «report card» for her stay. It said that she was well socialized, ate well and went to the bathroom regularly.
I think that report card is complete bs. First of all, she would not eat. At all. We brought her home and she wouldn’t touch her food. Even with treats in it. She didn’t eat for a day and a half. Finally, I caved in and hand fed her and she gobbled it all up. What the heck did they do to her?
Also, she started growling at dogs. I mean aggressive, pulling on the leash, teeth snarled growling :/​this kinda behavior really worries me. I’ve left her with other boarding services before and she has always come back normal…
Also, kinda shady how I asked the guy if she ate and he said she was eating breakfast… We picked her up at noon. She should not be eating breakfast at noon…

Pet Smart is one stop shop for pet supplies, accessories and more. Came in for the first time looking for a bug/​flea spray. We have fleas in the house!!! Uggghh!!! We don’t even have dogs or any pets and our house is very clean. We visited a friend with dogs and I was petting and playing with them. We’re thinking their dogs might have fleas and some might have possibly hopped onto my leg and came home with me.
Anyway, this review is for the awesome customer service I received. The woman who helped me find a good and effective flea carpet spray was really nice. She was knowledgeable with the products and even gave me some tips on how to get of fleas! I really appreciate that.

I have been here a few times, mostly with my son and his girlfriend. They mostly look at the fishies and fish supplies. I love to see what cats are there, however, I am sad they’re there. They are up for adoption, I hope they get adopted soon!
When we come here, we are usually bringing in a dog or two to be groomed. They do a decent job. Our dogs are short-​haired, so there’s really not a whole lot to do with them. Trimming their nails is the biggest task, so I am glad they do it.
We used to have a frog and I’d come here for some live crickets. Sometimes the person bagging them couldn’t count or they’d put dead ones in as part of the count. No good. As a member of the store’s reward, we’d used to get coupons for some free crickets with the purchase of a certain dollar amount.
I enjoy watching the dogs play in the play areas.
The store is always pretty neat and tidy! They seem to have a good selection of just about any pet items you’d need/​want.