VCA Kennel Club Resort & Spa

We have taken our young pup Koa to this location quite a few times now for daycare and we are very pleased with the service. This is the first boarding experience for our 4 month old and we (Koa and his human parents) were very nervous, but the nerves went away quickly after the detailed tour of the facility and meeting some of the staff.
Services used: Day care $ 18
I work at a Veterinary hospital and can relate to the people that work in any kennel facility, it’s not as horrid as some people may think. In fact, keeping a pet in a kennel alone (rather than in an open space surrounded by numerous dogs) makes the pet feel safer and less anxious.
With that said, the one thing I wish this facility did is a little bit of play time with other dogs (sounds contradictory I know). Maybe just like a hour or half hour of socializing wouldn’t be a terrible idea, but like the staff told me – it’s a matter of safety. And I appreciate that first and foremost.
No major complains so far, the cost for daycare and boarding is VERY REASONABLE. Which is a big reason why we drive all the way out from Long Beach to take our pup here. Also, being affiliated with VCA (one of the largest veterinary practices) makes it very appealing as well.

My girlfriend made an appointment to groom Bear my German Shepherd on Sat 6−4−16. Bear had stayed here many times when we go on vacation, Bear and I have always been happy with the results. However, I was told I needed to drop him off before 10 Am and it will take aprox 3 hours. When I dropped him off at 930 Am the employee at the counter said Bear had a condition and only 1 employee can take him in. I told Bear to sit and he did.
The employee acted like Bear was a monster so I told him down and he laid down. Bear is very very smart and is the best trained dog I have ever seen. I work for the Sheriff’s Department so I’m very familiar with trained dogs. Bear is not a Police dog. However, I have trained him to retrieve the morning paper or anything I tell him to get. Open doors, jump walls, and heal and stay in one position for over an hour.
I called at 130 Pm and was told he would be ready at 230 or 3. I told them that my girlfriend said when she made the appointment that it should only take 3 hours. She said I could pick him up at 2 Pm. I picked him up at 215 Pm.
My girlfriend returned to give the groomer a $ 10 tip and the employee at the counter told her that I called and said my girlfriend lied to me. What the hell is this employees problem. First she acts like my dog is some kind of monster when he is behaving calm and all the other dogs are barking at him. Then she starts crap with my girlfriend after I walk out.
ALL IT TAKES IS ONE VERY RUDE EMPLOYEE TO LOOSE CUSTOMERS.

The best Resort & Spa for dogs and Cats! Amazing customer service. I highly recommend them to take care of your pets. «) They are the best!

Such a great place and what great care is given! I never worry about our dog (Mochi) when we board her there. Whether it’s just for one day or 2 weeks. I even take her there for her bath every other week. I have been using them for over 10 years. Give them a try!

The people at the VCA Kennel Club are always so good to our girl, Sophie. She’s been going there as long as we’ve had her – about seven years. Sophie always comes home happy and healthy. We get the «high energy» package – she has lots of activity and attention throughout the day. On one visit to the Kennel Club, Sophie got fussy about her food and was given a little chicken to entice her to eat. The staff pampers me as well as they do her – they’re so kind when I call daily to check up on her. I wouldn’t take her anywhere else.

We’ve used The Kennel Club since 1987 with all our dogs. They are caring and clean, very kind to my dogs. We come regularly for grooming and for overnights when we need. I highly recommend them!

Friendly, helpful staff make this place special. Moved out of the area about a year ago, and still bring my dog (and sometimes my cat) to stay here because they like it so much.

They take great care of our very large dogs, both with daycare and grooming. I highly recommend them.

I cancelled my reservation based on some of the reviews. I have a cat with urinary issues as well and don’t trust the staff is competent following directions with food and meds. I had a bad experience in the past here with my last cat, they forgot to give her meds a few days so I wound up taking home more than I should have when I picked her up. I figured I’d try again. No thank you! This place has gone down hill and some of the staff is not friendly. They also have a horrible cancellation policy and will do everything they can not to return your $ 50.00 refund. Find another boarding place, there are much better ones out there that actually care about the animals.

Please read the whole thing:
If I could give NO stars, I would.
This review is based on my LAST visit at VCA Kennel Club «Resort and Spa».
Note the emphasis on LAST.
I’ve taken my cat to the VCA Kennel club a total of 2 times. The first time was just OK. Which is why I had no reservations of leaving him there again, for a longer period of time.
There’s nothing special about this place. Other than the price is fair.
The staff is generally nice, but apparently incompetent, or simply don’t care… as I will explain on why I will no longer take my cat there.
I explained to the staff member on multiple occasions that my cat recently had a urinary blockage. He had to undergo a lengthy and painful process. Not only physically for him, but emotionally for me.
As a result, he is on prescription food. Both wet and dry. Wet food being the primary food.
The first time he was there was only for 3 or 4 days. We instructed he get one can a day; ½ in the morning and ½ at night.
As far as I know, they did just that. No issues resulted and we even tipped a little extra cause of the «inconvenience» of having to feed him twice a day.
We left my cat there on from 8÷18÷2015 through 8÷27÷2015, As my fiancé and I went on vacation.
We CLEARLY mentioned to them that he has had urinary issues and is on prescription food. In order to prevent or avoid any medical issues, we CLEARY told them to feed him 2 cans of food a day. One in the morning and one in the afternoon.
Again, just to avoid any medical issues.
We requested every 12 hrs. The young lady reciprocated that it would be 10 hours apart. We agreed to those terms. Therefore, it was obvious to me, they understood the instructions.
Throughout the week, we called a few times to check in. They claimed everything was fine.
When I picked him up in the morning of 8/​27, the young lady handed me his belongings. The first thing I noticed was that all of the cans of food were still in the case.
(I bought a 24 can case. He should have eaten at least 18 cans)
I was SHOCKED and HORRIFIED knowing that my little guy was essentially STARVED as he was given only HALF A CAN PER DAY. Half a freakin’ can per day for 9 days?! What is the matter with you people?!
I can somewhat understand if they were confused based on the previous instructions, but the previous instructions were 1 can per day! ½ in the morning and ½ at night!
Again… ONLY ½ a can per day!
Even with the provided dry food, that must have been torture for my lil guy.
I’m disgusted with their lack of attention to detail.
As if the situation couldn’t get any worse, since I’ve brought him home, he has only pee’d once. Where as he would have normally pee’d 3+ times.
And he came back home with a sneezing issue which we will have to take him to the vet for.
The staff acknowledged their mistake and ONE of the managers, Karen, seemed genuinely apologetic. The other manager, Brian, seemed as if it wasn’t a big deal. Even trying to make a joke of it when he called my fiancé to «apologize».
Needless to say I will be returning to PetSmart for their boarding service.
I would MUCH rather pay more than have my cat starved and at risk for another blockage.
I will NEVER take my cat and/​or dogs there, ever again! And I hope you think twice about taking your beloved pet there.

Me and my fiancé recently rescued two husky’s while trying to close escrow on our first home. Thank god for VCA Kennel ! We were able to board our husky’s with them for about a month and couldn’t be anymore happier with how well they treated our babies! We can tell our dogs loved being at the VCA kennel and that everyone that works there handles every pet with so much love and care ! At the end of their stay they got groomed and was delighted to see the finishing touches of matching bows to match their leashes and collar. Upon finally leaving the kennel, everyone came out to say bye to our babies which made it a bitter sweet good bye. Definitely not a goodbye because we will be bringing our dogs back when we need their service again !

I recently used this company’s service — and I was delighted! My baby Bella was happy and healthy even though she stayed their for 2 weeks while I was abroad doing volunteer work. Her bff was able to visit her few times and all the staff were great and approachable. I look forward to using their services again.

SERIOUS safety issues. They are lucky that my dog didn’t end up at the vet or worse, dead. The thing that did happen was she threw up a 2″ piece of her harness. We will not be back.

Took my puppy here for the first time trying out daycare for the day and he loved it! It was clean and very easy. I felt comfortable leaving my baby here which was my main concern. All of the staff were super friendly and you could tell they had a love for dogs. I will definitely be returning!

Love this place! Great staff. Great facilities. Had my two kitties stay several times for multiple weeks. They took such good care of my girls. Their contentment was obvious.
=^.^= highly recommend =^.^=

I’ve had my cat boarded here for daycare a couple of times. They give lots of options and are really good about working around the needs of your cat. Like if you bring your cat in, they check for fleas and give a flea bath if they find any (instead of turning your away). Also they give the option of a «window room,» which I thought was very nice. The only small complaint I have is that that they charge $ 5 if you want someone to accompany your pet for quality time. What is that?! The larger complaint that I have is that my cat got feline herpes after staying here, it was treatable with an antibiotic, but still. Yuck.

I have taken my dogs to many many places, VCA by far is a chart topper. At other facilities my dogs always came home much skinnier, which I thought was normal being away, well not at VCA! They came back happy, healthy, and clean! They smell better than ever– whatever they use for the doggie baths is awesome! The staff at VCA goes the extra mile; they even sent our kids home with a little bow on each collar that matched their collars colors… how awesome is that?!?
For what they provide the price is right! I have spent much much more for just boarding alone but the bungalow package we purchased included much more than I expected! Walks, baths, food, dog bed, etc etc. It is sooooo nice coming home after a vacation without having to wash the dog bed and bathe the dogs.
Know knowing that our dogs are in such great hands we can now vacation worry free… not to mention that I actually think the dogs want to return! I can’t say that about anywhere else! Thanks VCA!

Left my precious spoiled 3 year old Alaskan Klee Kai Sylar here for 6 nights while traveling and she was cared for like their own! I felt afraid to leave her but when I came home she was freshly bathed and groomed and my finicky little girl was still 6 pounds. Don’t fret leave your little angel here! I won’t hesitate to leave her here next time I need to travel! Thanks for your passionate care!

This is where I board my pets when I travel. They take good care of their guests and offer «after hours» for pick up and drop off (for a fee). But this added convened is important to me and I appreciate it. The owner is frequently present. The interior is really clean and well lighted. If you ask for a clean up bath the day of pickup you are not charged for boarding that day.

My husband and I love this place for boarding our dog! We made the mistake of taking him to a cheaper boarding place once and had a horrible experience! Never again!!! We have had nothing but positive experiences here so this is where we always take our little guy now.
First, this place was recommended by our vet, and I trust her opinion and recommendations. When you first arrive, there is a board out front welcoming all the animals who will be checking in that day. I love those kind of little personal touches. The staff are friendly and always seem genuinely happy and excited to see our dog.
There are a lot of options here for add ons so you can personalize your pet’s experience. We always get him a bath on his last day, and he is always well groomed. He has really long, crazy fur, and they do such a good job with him.
This is always our choice for the times we have to board our dog!