Public Storage

I needed some information about renting a storage space and I spoke with Leslie, who was very helpful and replied to every single question I had. I won’t hesitate on recommending this place to my friends. Thank you.

I had such a great experience at this public storage Leslie helped me out she was so fabulous and so wonderful it took no time at all she was very helpful and I can’t wait to get my storage here and refer my friends also

I’m only giving this place 1 star because I have to. This was by far the worst customer service I’ve experienced and the sad part is it wasn’t even in person. I reserved a storage unit online and got a confirmation that my move in amount was going to be $ 48. I thought sweet deal and planned my finances around this amount. Well I got stuck in traffic and my boyfriend got to the storage facility before me. He got to the facility 45 minutes before closing and I was on the phone the majority of the time listening to what the woman representative there had to say. She showed him the unit we reserved and different units. When it came down to doing the paperwork she informed us it was going to be $ 131 to move in. I kept reiterating that my reservation said $ 48. She didn’t seem to care and she clearly wasn’t listening to anything either of us was saying. This was probably because she kept answering personal phone calls. She also made sure she stated she needed to be out of there by 6. She was rude, argumentative and should not be in customer service. I’m very glad I didn’t have to deal with this woman in person. I’m a nice person but this lady brought the bitch out in me. Steer clear of this place unless you like paying triple for awful service.

Leslie is amazing! She’s always making my monthly visits so enjoyable! Very knowledgable about the property, and great with customer service! It’s always a pleasure!

I walked into public storage last week to get some information on storages and the associate Calicia was VERYYYYY HELPFUL with answering ALL of my questions. She definitely has great customer service to say the least. She was very warm and welcoming, not often do you walk into a business and get that. I will be back next month to rent a storage space. Thank you to the very nice associate Calicia for your help.
I will recommended this location to anyone looking for a storage unit.
Great Job Public Storage!

Terrible customer service from management and the district manager. I had a storage unit for nearly 2 years and when I vacated the unit, they messed up on the paperwork and now they can’t be bothered to send me an email or letter stating that the mistake has been corrected on my account.
I contacted the manager Christine (local manager) and Jeff Imai (district manager for Southern California region). I contacted Jeff 3 times over a two week period and he can’t be bothered to call back to remedy the issue.
Save yourself the headache and go to another storage facility, the customer service is terrible and they don’t get off their butts to do anything to provide service to customers. Also, their rates are high!
Avoid them!!!
I will never use another Public Storage facility ever again!!!

With my move in I was satisfied but after that I’m really dissatisfied with a costumer service… So I moved in in the middle of march. They explained to me that for the first month it’s going to be $ 1 plus $ 22 moving in fee (or whatever) plus $ 9 insurance that I Must have. Okay. I get the invoice through email and there is $ 3 balance that was as of march 11. Wierd cuz I moved in that day so what are you charging me for?! Plus when I called to the location noone would pick up the phone for 30 mins from 4 to 4:30. When someone finally did she tells me to hang on cuz she has a costumer and leaves me on hold for 7 mins, I got tired and hang up. Excuse me, am I not a costumer? Why do I have to try calling you guys for 30 mins and then wait on the phone for 7 mins? If I was her I would ask for that persons phone number and call back after I’m done with whoever I was helping to. I’m mad

I just would like to give them a «thumbs up» for customer service… The girls who work there are thoughtful, kind, and great listeners…
I moved into a large storage unit there — it’s clean, quiet, always have carts available at all times for your moving needs, and also has great access.
I highly recommend using their storage facilities.