The Empty Attic

go to an actual uhaul branch, people. I’m still pending on a call from the manager, since 9÷6÷15. my experience was a mileage issue from the previous renter that end up costing me 20 mi x 1.09 versus my actual drive time. according to clerk, another clerk 3 days later, were incapable of providing customer service. except for forcing the system to charge me what they thought was right. I guess the odometer is just a reference.

My review is about the people who run the business. Whatever you do, DON’T pay ahead, you won’t see your refund for two months, if at all.
I moved out of my storage unit to move to another state. I had a credit of one month’s rent, which the new people in the front office did not tell me about until I told them I was moving out. The day I cleaned it out, the girl in the office gave me a receipt printed from the computer. She said it would take 6 – 8 weeks for the refund to be sent.
It has been 8 weeks, and I haven’t received my check. I called the front office and they transferred me to a woman in the business office (a separate location), and she said she did not get the information. I think that is b*llsh*t! They have the same computer system!
So, I ask for a phone number of someone higher than the woman in the business office, and the girl gives me a name/​address of someone in Philadelphia.

I don’t rent space here. But i have helped two different friends move in to the Empty Attic, and I recently had a run-​in with a woman in the front office when I went to pay a bill for my friend. Now, I’m sure this place has helped many people over the years by providing a cheap place to store things. At least I HOPE they’re cheap because they certainly aren’t convenient, well maintained, or nice.
First, the space: The good news is that most if not all of the units are drive-​ups. But there’s considerable bad news. I have been to a lot of storage facilities in my day, but I’ve never seen one where virtually every unit has a series of small STEPS leading up the door. Rickety, wooden, uneven steps. Forget trying to wheel your hand truck into the unit: the strange step set-​up makes it virtually impossible. If you’re renting one of their smaller units, be prepared for the fact the the buildings are so close together you can spread out your arms and touch two of them, and that the narrow walkway in between has, yes, steps. Steps are the enemy of an easy storage unit move-​in, and this place LOVES them.
Next, the staff. I went to pay a bill for a friend and the worker there, whose name is Priscilla, made an error which cause me to be charged twice. She did credit one of the transactions, but when I pointed out to her that the funds were now tied up in two separate authorizations, and asked her why she didn’t just apply the funds to the correct account instead of crediting it and recharging it, she rolled her eyes at me, made a «you’re so stupid» face and blamed HER error on me, even though I had communicated properly and had done nothing wrong. She outright refused to admit she’d made an error — never mind that the error was a FACT and not a matter of opinion — and behaved as if I was just one giant pain in the ass. People make mistakes. A simple «I’m sorry» goes a long, long way with me, and with most people. But Priscilla wasn’t having any of it. Apparently, all customers are idiots and she is never wrong. Her shining personality is another reason why I will never, ever rent from this place.
I have 4 storage units at various facilities. You could tell me that The Empty Attic would give me the same amount of space for half the price, and I STILL wouldn’t take it. I’m a cheap person, but not THAT cheap.

I was in need of a hand truck late one evening to pick up a Craigslist purchase I made on-​line. The Empty Attic was the perfect solution.
This place is located right off the 110 in Torrance on the quiet side of Del Amo Blvd. While they are primarily a Self Storage company, they have many U-​Haul Services there. This included: Trucks, Boxes, Dollys, Hand Trucks and other rentals.
The staff was very courteous and friendly, and they took the time to explain all my options before I rented with them. While I chose to rent through the U-​Haul system with a credit card, they will let you rent with cash (though a deposit and ID is required). The rates were the same as U-​Haul, which was very reasonable.
The best part, besides the convenient location, was off-​street parking and no giant trucks to steer around! «Take that, average U-​Haul Franchise!» It was super easy to pick up what I needed and hop right on the 110 freeway. If you’ve read my other reviews, you know I like anything that makes my life easy!
I might not be able to speak about the storage side of their business, but if it’s anything like their rental services, they are definitely worth considering!