T-Mobile

I am over the moon switching from Verizon to T-​Mobile not only for getting a fantastic deal but the level of customer service I have and continue to receive at this location. Have dealt with Micheal and Alex on several occasions and there expertise and knowledge along with their helpfulness only adds to my satisfaction. Since switching over I have told so many others how satisfied I am. Can’t recommend T-​Mobile and this staff of sales associates enough

Excellent service! Came here with a friend looking to switch phones. The staff was helpful in transferring contacts and photos from one phone to the other while being very knowledgeable when asked questions. Great salesmanship too as they kept promoting the benefits of purchasing a T-​Mobile specific phone.
The store is very neat and clean with the bright hot pink T-​Mobile colors everywhere. Trendy and hip feel. Nice selection of the latest gadgets and accessories from iPhones and Samsung Galaxies to fitbits and Otterbox phone cases. Definitely would come back if I ever decide to switch to T-​Mobile!

I switched to t-​mobile just a week ago got a new phone and great service. Erika and Audrey her manager were amazing. They stayed late to transfer all of my info. If you ever need great customer service go see Audrey.

Excellent customer service. Very friendly and helpful. They go above and beyond for just about everything. I gotta give it up to the Manager Eddie Walker. I do believe if you have a great strong leader, you will have a strong leading team. And also thank you to Isaac Bridgette, you’re amazing. thanks for the complementary water for my daughter while we wait :). I live down the street from Tmobile in Torrance off of Knox, I am willing to drive 2 – 3 extra miles for any service at this Tmobile. AMAZING.

Just activated a new line on Sunday. The kid that helped me entered my middle name as my first which isn’t that big of a deal but I needed to go back to the store to fix it.
I decided I wanted to port my old number over onto a second line with the possibility of me canceling it down the road. Because of this the manager joe quickly said no. Customer service said i could do this with no problems in the store and joe said for me to call them and take care of it because he didn’t want any «de-​acts» (deactivations). He brushed me off knowing i had just started service with them 3 days ago and turned his back to me to work with another client.
Joe is an immature idiot that does not know what customer service is if he treated me this way. I was on the verge of porting my new number out to AT&T after 3 days of service out of spite. Thankfully the customer service representative calmed me down and will escalate this issue to his supervisors.
Not a good start to the relationship. Good thing they do not offer contracts anymore.

I originally came by because I was considering T-Mobile’s 10 lines (Talk, Text, 1GB data) for $ 160 upon signing up for a business account. Edward answered all the questions I had about the pricing structure and data allowances. He was very patient, and when something couldn’t be processed due to a computer glitch, he quickly worked with customer care to resolve the issue with my account.
I stopped by this same location 3 days later to add another line to my account. A different staff, Eddie, the associate manager, worked quickly and efficiently to get me setup with another line. He remembered my inquiries from a few days earlier and went on to explain the additional benefits a business account would provide (upgraded customer care, website access, discounted family plan), should I be ready to jump on board with the 10 lines for $ 160. It was obvious he clearly knew his company’s offerings inside and out, and I really felt that Eddie worked to make the changes that would best suit me as a customer rather than just try to upsell me on T-Mobile’s products and services.
Highly recommend the staff here, and I will definitely be returning here, as I will likely need more lines for my business.

I came to this t-​mobile Store and was immediately greeted by Francisco, I think he is the store manager. He was very helpful and friendly and he was able to help me transfer my text messages, photos, and contacts from my old Samsung Galaxy S2 to my new Samsung Galaxy S4. He was also kind enough to spent a lot of time helping me to transfer all my photos from my phone to my laptop. In addition, he was able to cut my old sd card so it fits into my new Samsung Galaxy S4 phone. Francisco provided excellent customer service with lots of patience, a smile, and a lot of good advice. I can not ask for anything more. I will recommend this store to everyone.

I had Nai help me out and it was the BEST SERVICE I’ve ever had at a phone store. I had water damage to my phone so he talked me through choosing another one and then helped me to pick out a case and a screen protector that he thought was best –even showed me that what I was buying was the best for my phone because he literally threw his phone over the counter to make me forget my worries about iPhones breaking even with the cases on! He’s funny and so nice and helpful! I left for a while and came back and everything was all set waiting for me! Thanks Nai! (Aoki style) :)

A good friend was visiting me in the States for four days, whereupon we would proceed to Canada for another five. She only needed enough data in her prepaid plan to allow for nine days of usage in total (or, four days if the plan should only cover usage in the USA). The sales staff was aware of this and was quick to sell my friend on an expensive unlimited 4G data plan, ensuring us that the plan included unlimited 2G in Vancouver. My friend purchased the plan because of the convenience of this data roaming feature. We left the store and drove off. The data did not activate automatically and took a brief phone call to the store in order to receive the necessary technical specs. It would have been preferable for the T-​Mobile staff to have ensured all was in working order before they’d sent us on our way.
T-​Mobile coverage was great the four days we were in the States. We are now in Canada for the next five days and there is no data on my friend’s phone. My friend called T-​Mobile and they will not grant her the roaming data that we were told would be included in the plan. The customer service agent asked my friend for her PIN number, which was apparently supposed to have been set up with us at the store. This was news to us, so verifying my friend’s identity over the phone took some time. Ultimately, T-​Mobile granted my friend free calls and texts to the USA while in Canada this week, which is not much of a consolation. All she really needs up here is data.
The sales staff was not thorough in his service, and he made a false statement about free data roaming which was the basis for my friend’s decision to purchase the unlimited data plan.
I also thought the dance music that was playing in the store was unfitting.
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Update: The store manager contacted me and it turns out the unlimited Simple Choice subscription plan includes unlimited data roaming in Canada. The sales staff was apparently a new hire and presumed that the same free data roaming would be included in T-Mobile’s prepaid plan. I can sympathize with that. Surely it takes time to learn all the ins and outs of a new job. I appreciate the manager’s attempt to clarify and rectify the situation, though, my friend has already left the country so there’s not much that can be done. I’ve bumped the rating up to three stars because the experience was still quite unsatisfactory, but I now better understand the underlying causes. I hope the staff will be better informed for future dealings with customers.

This happened in December, but I still had to share. I received great service from and associate named Ed. I came in with my husband to inquire about getting data on our iPads and then find out about an insurance claim I put in for my iPhone on the 8^th of December. We were unable to set up the data for our iPads, but he was so great when it came to my insurance claim. I won’t bore you with the details, but my iPhone was lost and when I put my claim in, I had the most terrible customer service through the company that handles it, Assurant I think. I told Ed about this experience (it was so bad that I was contemplating paying out what I owed on my brand new iPhone 6 and moving carriers), and he was so helpful. We checked online for the status (which I’ve been checking daily) and then when it didn’t seem right, he called the company for me. I have been without a phone for 20 days now, and I’m finally expecting it to arrive on Tuesday. I even received a confirmation email that it was shipped. He didn’t have to call the company for me, he could have just given me the number and had me call myself. I was very grateful that he did that. I’ve been a Store Manager myself for 12 years, and in customer service for close to 20 years, and so I know that as the manager, you never hear the good… you always hear the bad. This was great service. Thank you!

Beware.
Avoid this T-​Mobile location! there are many others near by.
Crooks work here.

WOW WHAT GREAT SERVICE!
This is compared to other locations and other service companies. I ran over my phone with my car and totally destroyed the screen. Even though I was closer to another T-​mobile location I decided to drive the extra miles to this store where Iv’e received great service in the past. I was not disappointed with my choice. Mike handled my situation with true professionalism and helped me replace my phone and transfer all my critical information, contacts, texts and photos quickly and completely.
What a great team! I will be referring others not only to T-​Mobile but to this location for any phone related issues.
Thanks for your great service! 5 Stars *****!

I went there 10am when they open with my wife. Ruth the sales person was amazing when I say amazing I mean she was really super. I got new I phone 6 my wife got the brand new samsung watch. But the customer service from Ruth was so great. She should be the manager because there were 3 more customers behind us waiting for here service. not anybody else. I thing that says all she is great. Jan & Jana Slizka

Ok, so I came to this store because I had ordered a nano SIM card online for my HTC One… only to find out that it didn’t fit. :(After I got to the store, I think it was the manager who pointed out that I actually have a HTC One M7 – which uses a micro SIM – and the HTC One M8 is the model that uses a nano SIM.
Janelle was the person at the counter who helped me, and she was really friendly and nice. Unfortunately, she couldn’t find my online order in their system, and she had to call customer support for help. The guy on the phone couldn’t find my order in the system either, so finally they decided just to cancel my entire order and create a new one instead.
It took a little bit of time, but I thought Janelle did a good job and replaced my SIM card at no cost. She even tested my phone in the store by calling the store, and it worked perfectly, so I walked away a happy camper.
On the way home, I decided to check into Unilocal… and discovered that I had no internet service! :(I called the store back, and they told me that sometimes it takes 2 hours for the internet service to turn on. Oh, ok.
Then I got home and found out I have zero reception at home, although the T-​Mobile web site showed excellent coverage for my area. I also took a look at my paperwork and discovered that Janelle had given me the wrong plan, adding $ 10 to give me 3 GB of data when I had only ordered 1 GB of data online.
The wrong data plan issue was remedied by calling customer support the next day, but then tech support confirmed that there was no coverage in my area, and the free Wi-​Fi calling wouldn’t work unless I had a T-​Mobile phone. (I had brought my phone from Switzerland.) So I was stuck and just asked to cancel the service, because it’s totally useless to me now.
So at least they cancelled my service and told me they would refund all my charges, so that’s good. But the whole thing was unfortunately a waste of my time. I wish the T-​Mobile web site wouldn’t list excellent service if there is no service in my area.

I’ve been here a few times and their customer service is getting progressively worse. They don’t exactly understand common sense. Hopefully they start to do their jobs!
They definitely NEED to improve how they treat their clients.

Avoid at all costs. These dimwits have no clue what they are doing, especially Edward. Don’t make me list all the reasons, too many. Seriously, go somewhere else!

Terrible experience here at the store. It has been a few months since I walked into the store — but the experience was just that bad that I have been meaning to write a note here on Unilocal.
We were brand new customers ready and willing to switch our service from Verizon to T-​Mobile (that’s another story that I will not get into), but nobody at this store cared. There were two or three reps at the store, and a couple customers, so they were not packed full or crazy busy by any means.
When we entered the store, nobody greeted us, and in fact, nobody even looked at or made eye contact with us. We walked around for around 5 or 10 minutes, checking out the handsets and accessories, and during that time, nobody came up to us to ask if we needed anything. We then waited near the counters for another 10 – 15 minutes. Same story.
After about 20 – 30 minutes of being in the store with about 3 T-​Mobile reps and maybe 3 – 4 other (same customers), we were fed up and decided to leave. We don’t mind waiting if we need to, but to be completely ignored by the staff was pretty unacceptable.
We drove up the street to the other T-​Mobile on Crenshaw and were immediately greeted and received wonderful service. Although the Crenshaw store is a bit further, if we ever need anything from T-​Mobile in the future, we will make the trip there rather than going to this store on PCH.

Absolute worst customer service i have ever experienced here. Avoid Edward if possible, he had NO idea what he was doing. Had to go back to the store multiple times and had me waiting at the store for 4 HOURS. Ended up not being able to even get the phone because of the mistakes he had made.

Excellent customer service & very helpful staff A+!!! Have to find the issue others have had. The only thing I can come up with Is that most that those who live In this zip code are by far the most arrogant and difficult people I have ever met. I’ve been around the world (was a member of the armed forces) and back.

Spacious, clean, nice service!
I went to T-​mobile last week to get a new micro sim card to use my boyfriend’s handmedown iPhone 4. Both Alex and Trevor were very attentive and super helpful! They were even nice enough to let us know that although the sim card is $ 20, we can buy something from the store (cell phone accessories such as head phones) that’s $ 20 in order to get the sim card free! So I pretty much came up a head phone. :D