Victoria’s Secret

This place is a joke!!! The manager is opening boxes and there are three cashiers for at least 23 people in line! Bad business!

This Victoria Secert /​PINK is connected and there is ALOT of staff working on the floor none of which greeted me when entering the establishment, I thought fine that’s okay they must’ve not seen me. I spent a good 45 mins walking around NOT ONE TIME did I get asked if I needed help, snotty employees just stood there and folded clothes. I was looking at water bottles I asked an employee if the bottle twist at the bottom and she literally said «YA» while walking away. HOW RUDE. Your items are not inexpensive people pay good money for your items, you can at the very least work on your customer service !!!

This really bad service am so disappointed because they make you wait so much cashier is so slow and they don’t react fast for backups .Not only that they still ask if you want to pay with card or you still have to hold that’s is ridiculous.

We went to this store today and it was awful at the cashiers.
It was not that busy but the line was unbelievably long due to the inefficiency of the workers at the cash registers. Their attitude was also quite unpleasant.
I believe they don’t seem to care if customers have been waiting for more than 20 minutes. (There were only about 5 customers before us.)
Even though we informed what looked like the manager, we did not receive an apology — just a very sarcastic «have a nice day»
It is very nice store so please train them to speed up and improve customer service.

this store has a lot of sales people on the floor, which is very good because who wants to keep getting dressed? The 3 stars is for the wait in line to check out. Too much conversation and trying to make extra sales at the register. I realize that sales people are encouraged to ask people to open accounts but perhaps you should have one counter staffer who is opening accounts. You could direct customers who want to open accounts to wait in one line. The wait while someone is approved then given all their goodies can be up to 10 – 15 miin between customers. Also the same for returns. Since VS has this ridiculous habit of running your drivers license and calling «somewhere» to check if you are a theif trying to steal their clothing even when you have a receipt and purchased on your card a return can take up to 15 minutes when they are busy. This is just crazy. If I can walk in, buy a bra in under 5 munites you certainly can’t ring me up in less than 15?
The lighting in the ceiling near the registers are very hot like runway lights. Several times I thought I would pass out in line waiting standing under these lights.
What’s up with the extra loud music and video screens? Isn’t this a lingerie store? Im not here to buy music videos and nothing in the videos makes me want to purchase anything else here so total waste of marketing Perhaps this should be on the PINK side of the store.

new store location is very nice the sales associate on the floor are very nice and helpful the cashiers too but the one girl that rung my sister up is obviously the wrong person to be checking customers out no personality no customer service and being in a store that is loud because of the music playing you could barely hear her speak i didnt catch her name but dam who hired her because she looked confused and out of it other than that store is nice and big

Brand new replacement store in nearly rebuilt section of Del Amo mall. Always been 2 locations and this was in section getting total rebuild. A whole lot larger than previous space and other location in south end of mall.