Deb Pam Bakery

This review is based ONLY on their customer service, not on their products.
I walked in there on a Sunday evening prior to closing and two young children were cleaning the display cases while the older lady behind the register was on the phone. I walked around looking for what I would be happy to bring home, and couldn’t make a decision because of the slim pickens; I guess this was because it was so close to closing time.
I waited for what seemed like an eternity, but in all actuality was probably 5 minutes. A group of younger adults walked in and FINALLY the lady behind the register got off the phone and paid some attention to the customers.
This was pitiful! Five customers had to be in the store before you got off the phone? I ended up leaving with nothing and went to shoprite.

Wow, this place was great. Stopped in here after a dismal visit to 2sweet (NOT a bakery) and picked up a bunch of items (fresh donuts, horseshoe, cookies, etc). The lady behind the counter was so friendly and very helpful with my questions. Would go back here for sure!

I picked up a cake from them and it was pure frosting. I posted a pic of this under the Photos option here on Unilocal.
Sorry, but to me a cake is more than a cylindrical pile of sugar. You can’t fool me. If I could have a redo, I’d try elsewhere.

I have only tried their Vanilla Ice cream cakes and will say that they are awesome! The staff was very nice, friendly and welcoming once you enter the place.
Would give the place 5 stars, however, back in June for my birthday, my mom ordered a vanilla cake from them, only to find out they used vanilla bean ice cream for about 50% of the cake, (which by the way I hate vanilla bean) and about 30% vanilla. Not sure what the thought process was here but the cake was not great with the vanilla bean. (By the way the other 20% had no ice cream filling)
This was the first time all these things have happened so my family and friends were extremely surprised. Not sure if they ran out of ice cream and decided to fill it in with what they had or what, but that was not cool whatsoever, especially when paying a decent amount for the cake.
Overall though, I would recommend them. Hopefully this was just a simple miscommunication and mistake.

My family and I are long time customers of their sheet cakes and have always been happy. This time I required a particular drawing that I printed in color for them. When I picked up cake, drawing did not look as I anticipated plus baby blue «roses» throughout cake that I did not request. This was a child’s Mario Kart cake with the standard blue and red. Baby blue flowers looked so out of place. The woman behind the counter told me next year to not pick a week their decorator was on vacation because the owner was very busy saturday and that is why it did not come out well. What?! Now this was my fault? When I called the owner the Monday, he never returned my call. On Thursday when I tried again, I could hear him in the back ground saying give her a discount for the next time. He didn’t have the courtesy to address me personally. I didn’t want a discount or money. Just an apology. The owner should remember small businesses are not doing well and it is customers like myself that refer customers to him that keep him in business. I will no longer be a customer or refer someone. Very rude!

The whipped cream, custard and fresh strawberries layer cake is a must for family celebrations! They did an outstanding cake for my daughter’s 21 st birthday! The quality of the cake made believers out of the hungry crowd. St Joseph zeppole was just as tasty and fresh as if I had traveled to Little Italy. There’s a reason for the crowds!

Old fashioned Italian bakery. Low prices & sure to satisfy your taste buds. The two long time employees, Maria & Karen, will sure leave you smiling! great service

I’ve been ordering Cakes from this bakery for 11 years, The cakes are tasty, fresh made the old fashion way. They’ve customized my cakes they way my kids like them no matter what the request is. They are always on time. You tell them when the cake should be ready and it is there waiting for you. I have no problem recommending this bakery to any of my family or friends.

Great little bakery! Their donuts are always fresh and delicious. Priced are low. Picket up a Napoleon and donut for $ 1.70 Quiet little place with all the classic bakery treats you could ask for. Highly recommend if you’re in the area!

This is a nice little bakery. And they get your orders right.

I stop here almost once a week and bring donuts and danish to work in NYC
Everyone raves about them, better then most high end bakery’s in the city… at about ¹⁄₃ the cost. They make everything from scratch and the owner is there every morning without fail… his name is Phil, great guy.

The best bakery around the area and here’s why: every cake my family and I have ever ordered has been not only delicious but fresh. The prices for the cakes are affordable. I have also tried several of the pastries and have not been disappointed. I even like the red velvet cupcakes from here because they use cream cheese icing. My recommendation for a cake would be to ask for fresh whipped cream on the inside. It costs more than the custard but it’s worth it especially when paired with fresh strawberries! The many cakes we’ve ordered from deb pam bakery over the years for our celebrations have contributed to our wonderful family memories.

My family has used this bakery for at least 20 years, and the quality of the baked goods is excellent. Don’t be put off by the inside, which looks like it hasn’t been updated since the 60’s. It is very clean, and in a certain light, it’s quite charming that they’ve kept everything the same. This is a traditional bakery, not a place that makes cakes shaped like full size sports cars or mojito curry cupcakes. Their cakes/​pastries/​breads are beautiful, fresh, and delicious, but not too trendy. And I mean that as a compliment.
I suggest you get here early in the morning, or at least as early as you can. The stock can get picked clean in the blink of an eye on holidays. I notice lines tend to form right after the Masses end at St. James, so try to plan your arrival accordingly if you can.
My one pet peeve with them is the lines and how they manage them. Sometimes people will walk in the door push to the front counter, and the employees will just take them instead of people who have been standing in front of their faces for the past 15 minutes. And I’m not talking about people who have pre-​ordered anything. And speaking of pre-​orders, I have on more than one occasion spent longer waiting on a pre-​order line (with an order ticket with a specified pick-​up time I might add) than people who have just walked in the door and waited on the «general» line. Maybe they should invest in a paper ticket dispenser…

I’m giving only two stars based on the cupcakes I purchased from them this morning. I only bought 3 cupcakes and a cheese danish (the danish was fresh and delicious) unfortunately I cannot say the same about the cupcakes. The chocolate cupcake was stale, I cut it in half and you can actually see the dryness. The red velvet was okay, a bit on the dry side as well but the cream cheese frosting was not bad. I have yet to try the yellow cupcake but my guess is its not going to be fresh either. I will say that at my last job we used to order birthday cakes from them all the time and they have always been good. But today I can only give two stars based on the cupcakes I tasted.

So many delicious pies and cakes and they’re all amazing! Made fresh daily! I love the cheesecake, but I can always be happy with their pies too. The donuts are so much better than anywhere else, especially if you get there early after they’ve just made them! I always get my cakes from them, and I never go anywhere else when I’m in the neighborhood. No one else comes close to the quality or the flavor!

Wonderful rye and pumpernickel bread. Best donuts and other pastries in the area. Vey pleasant staff that seems to have been there forever.

Shhhhh. This is place is my secret. They have the BEST birthday cakes in the whole of the Tri-​State. I have been getting my birthday cakes and other cakes from them for years. People request their cake be from Deb Pam and they look forward to it as the best part of the party. Their cakes are fresh, not frozen like some *ahem* bigger name bakeries in the area. It is a classic cake, not fancy like Cake Boss or any fondant-​covered creation. I order the vanilla cake with fresh strawberries and banana’s and vanilla custard inside, covered with whipped cream icing… OMG it is like heaven. I love that they make it so fresh and to order.
The secret is in the cream. If you go, you must try a cream doughnut or éclair if you don’t need a whole cake. Seriously, you will crave this bakery. Even writing about it I am thinking of the next event I can use as an excuse to order a cake…