Giant Food

Pretty nice sized place. Stopped in here prior to going to my hair dresser appointment. I was looking for the on the go creamer but, they did not have any. Store was not too busy. It was extra clean and the meats looked extra fresh. I went through the self check out so I can’t really speak for the cashiers. I was in and out with no problem.

I wish I could give a zero star rating. The deli had expired food. I got pretty sick then looked at some of my groceries to determine what might have made me sick. I discovered the expiration date on three deli items had expiration fates on them f0that were expired at the time of purchase. I no longer shop at this store.

Okay, seriously TERRIBLE customer service tonight from a woman with no name tag, but a facial tattoo and neck tattoo with a smattering of stars.
The ice cream my husband picked out didn’t scan at the self checkout. So the lady tells him he’s scanning it wrong. He needs to put it on the belt after he scans it. he replies that is exactly what he did. And then she gets all exasperated and scans it. And it STILL doesn’t scan.
So he says, «See? I wasn’t trying to be a smart ass.» And she says, «I just ignore some things.»
He WAS NOT being a smart ass.
So she starts asking us what the price was, and is it this weeks sale or last weeks sale… How the heck should we know?!,? So I say «I’ll go find out.» My husband thanked me. And when I couldn’t find a date on the sale sticker, I returned and told her. With that she rings it up at $ 5.49, adds the tax, says «there’s tax on that.» And walks away.
My issue with this is the following:
The bar code didn’t work on the product. You accused my husband of being inept. You implied he had an attitude (which he never does) and then failed to acknowledge that he was RIGHT and COMPETENT, and in fact it was your store’s faulty system to blame.
You let me, the customer, leave the check out to go look up something you later were able to do right where we were.
You had your name tag hidden, and a terrible attitude. You should NOT work in customer service. Even overnight.
Normally, that behavior would have made me walk out right then and there, leaving all 2 of our items behind, but I was exhausted after my 8 hour work day which was immediately followed by working at a fundraiser on my feet on a concrete floor for another 7 hours.
I was too tired for righteous indignation. That never happens!

love the 24-​hr store

One of the few, if only 24-​hour supermarket in Towson (RIP SuperFresh across the street)
I usually come after midnight, when shelving is underway, with a great selection of everything, except bagels and ice cream without hfcs,
Attentive staff, and always good for a sale or three…