Bill’s Lawnmower & Small Engine Repair

I went into this place the other day to have my Ryobi power head for my «Expand-​It» tool repaired. The guy working there told me it would likely cost almost as much for them to fix it as it would to purchase a new one… D’oh!
Once he had my ear, he pointed me over to the fine yard tools section of his showroom (the Stihl wall). Let’s face it, as the only Stihl dealer in the area, they want to sell you Stihl equipment, BUT I don’t hold that against them in any way. Stihl is a well known and proven brand, and their tools are quality. I ended up buying a Stihl «KombiSystem» (which is Stihl’s version of the Ryobi «Expand-​It» system). You basically buy the power head and then whatever attachments you want to go along with it.
Now I will say this, I had severe sticker-​shock when I saw the price of this thing. Compared to the Ryobi, it was massively expensive. But, I believe that you get what you pay for, and if this tool lasts me a long time, then the initial investment was worth it.
The customer service here was great. I’m not sure about some of the other reviews on here with bad experiences, but I was treated very well. The staff was very knowledgeable, and the place seems to have been around a very long time. One of the reviewers noted that he’s been coming here for 25 years! This gives me the confidence to know that when I buy a tool from here I can bring it back and they’ll still be around.

This guy is awful, (his kids are nice) I don’t know how he is still open. I thought I was the only one with a bad experience but it was pretty much everyone I talked to. This guy is disrespectful. Don’t waste your money, go anywhere else.

I possibly could give a five star, but will go with the 4. I have been doing business here with Glenn for many years. He has always been straight with me. I see he has rubbed some reviewers here the wrong way. I can see how this is possible, but he has been very honest and straight with me. One time I had a problem with a mower, when they looked at it, they said it was due to them putting a bolt or nut on wrong (on a previous visit) that caused the problem. So they fixed it NC. That is the kind of stuff that impresses me. Also, his son works there and is a very good mechanic (Josh I think). He has taken the time to really show & explain things to me. I have purchased many pieces of equipment here, mostlyStihl, so, not too much repairs when you buy a Stihl.
Glenn has been in business for a long time. I have seen improvements throughout. This is a solid business, you can go here with confidence IMO.

I left a 1 star review for this business in the past (now updating). Glenn reached out to me to get things resolved and I appreciated that. We’ve been doing business here for the last 10 years and it has been all smooth until our last transaction. It was due to miscommunication and the issue have been successfully resolved. Thanks for your help Glenn!!!

We have purchased weed whackers, chain saws, generators and most recently a gas leaf blower from Glen. He’s been nothing but honest and truthful about his products and his turn around time to tune up lawn mowers is fast. Don’t really know what happened with some of the other reviews but I’ve never had a bad experience. Glen even got a snow blower running for us that had been sitting around for 10 years!

Just picked up my blower from Glen at Bills Mower. I have dealt with this company for 25 years and he has never steered me wrong or taken advantage me. In fact, I refer ALL my friends to Glen. I have 2 acres of property and have all the good power equipment to handle it. I tried at first to do it the inexpensive way and that ALWAYS seems the wrong way to go. Glen advised that i buy some good stuff and that has been, by far, the least expensive way to go. Many times I have gone it for a simple thing and he doesn’t even charge me.
Glen can be a bit gruff at times but I know that he is honest and wants to do the right thing. As I read some of the other reviews, what do you expect from customer service? I smiling face and crappy work? Are you leaving a tip? Get over yourselves and work with the experts, not against them.

I’d like to start with the fact that my husband likes to keep business locally. We have purchased many items over a number of year with with Bill’s (Stihl Blower, Gravely ride on mower, Stihl backpack blower, Stihl String Trimmer, Snapper lawn mower) because he likes the name brand products that he carries. Over the years there has been many experiences with poor customer service. They even dropped our ride on mower out of the truck! We have had many times (especially when we were without a mower for three weeks because as Glen claims he did not even know anything about the mower being there) that we had very long delays getting our equipment repaired. After each experience I would ask my husband why do you continue to go to that place? Well now we have another place in town that does a fine job repairing equipment. But my husband kept saying I’m going to give him another chance. Today was our last visit! The owner of this company rebuilt the carberator on our string trimmer 45 days ago (because it was the less expensive option…$ 80.00) It was not running correctly again so my husband took it back to be fixed. Well this time he was told by the owner of this business that it was cheaper to buy a new carberator ($ 40.00). When my husband questioned the previous charge he said that he had not checked his cost in quite some time and his cost was much less. Again my husband said well if I had known that 45 days ago I would have purchased a new carb rather than the rebuild kit. The owner then snapped,“I already don’t like the sound of this, what do you want me to do?” The equipment was already there so he said fix it. I was the one to pick up the equipment today and have to say that the rude comments that the owner was making were more than I will ever tolerate from a service oriented company! I come in contact with many local people and I will continue to steer people to the other mower repair company in our town that actually appreciate loyal customers.

If I could give them less than one star I would. Coming from someone who works in customer service it is hard to believe that a business owner could be so disrespectful to someone who was not only giving them their money but asking for their help. The man at the front desk seemed nosy about the customer who had a problem with some sort of a miscomunication with a service charge as opposed to providing assistance to the customer wondering around the shop by himself. It seemed as thought they were more concerned with the price of the product as opposed to the satisfaction of the customer. Not a way I would want to be treated or a place I would go back to.

WOW. Dropped off my hand held blower on a thursday morning and was told someone would call me and let me know what the issue was before moving forward. Friday at 5:15pm hadn’t heard anything so called to check in. The man on the phone was extremely rude to me to the point I handed the phone to my husband. He continued his inappropriate behavior. So my husband is on his way to pick up the blower as we speak… to be continued… any suggestions on GOOD repair shop in town?

So I’m looking for this gasket to put my carb back on my mower. I got to three different shops and either no one has it or no one knows where it’s at. A friend of mine tells me about Bill’s in Tracy. Alright, I figure it’s on the way hole I’ll shoot by there and see if he has what I need. Well right off the back after arriving I can tell that the guy working the counter is good at what he dose. (may have been bill him self I didn’t catch the name tag) This guy is helping three different people at once and he is still able to say hello to me (patiently waiting) asks me what I need and then helps a customer load his mower in the back of his truck. Before I knew it I was out of there and on my way with what I wanted plus two other gaskets I ended up needing. So all in all great service cost me five bucks and the mower works. Thanks Bill.

I do not believe we have any customer service in this town what so ever. I just do not get it… Move on from them
One other thought here, I fixed the problem that they said they could not do. Great hellp folks.