Motel 6

BED BUGS! Stay away from this motel, cheap isn’t always the best option! Besides the bugs I was also very displeased by the quality of the room. Thin towels, no essentials like soap or shampoo. The bed wasn’t all that comfortable. Spend a little more money for a room you deserve and actually get what you pay for.

Completely horrible customer service… Came to check in and me and 4 others guests that were not in our party were told that the rooms were not ready and it could be up until 6 o clock before they were ready. Their policy I agreed to said check in was at 3. Lady in the front office was not apologetic. Called
, they called motel 6 and still got no where. Fortunately
did give me a coupon for my next hotel stay but motel 6 did absolutely nothing.

It had been a hot day so one might expect the air conditioning to be running in the motel room, and it had been. But they had let it continue running well after the day had cooled so that when I checked in at about midnight the room was frigid! The room, although it’s been refurbished, still has an ancient thermostat with only 3 controls: on/​off, fan hi/​low/​off, temperature was controlled by a lever that had a lot of travel but was marked only warm at one end and cold at the other. It was set all the way cold when I came in, so I moved it all the way to warm.
Ten minutes later the vent was still blowing cold air, so I went to the front desk to ask if there was a trick to get heat. The desk person who had been helpful when I arrived, said that I needed to let it run longer because with everybody in the motel using their A/​C or heat, it will take some time for the hot air to reach my room!
Have you ever heard such a thing? The more people using heat, the cooler the place becomes? It’s not as though central heat is the same as water pressure. I’m unaware of any modern buildings in North America that were built with heating systems unable to heat the entire building at once — especially a hotel!
Needless to say, 30 minutes later there was still only cool air. I spent the night, too tired to go find another motel. In the morning the vent was still blowing cool air.
This is the second Motel 6 I’ve visited where the heating or A/​C was completely nonfunctional and the staff was unable to unwilling to do anything about it.

I just had to send this email to Motel 6 guest relations. (I rarely if ever complain but this was such an egregiously rude encounter, it left me speechless — though not speechless enough to make sure the world knows about it)
Receptionist L… (name tag covered) on duty at Tracy, CA location, Mon Sep 21 12:10 AM PST, met me with an extremely hostile attitude during check-​in. Among many other hostile cues, she rudely motioned with her fingers and without saying a word for me to pass her my identification and credit card. I left the reception lobby under the clear impression that I am not welcome. I am a M6 regular and have stayed at many other locations (including this one) and have virtually always received friendly service. I am not as much interested in a discount etc, as I am extremely keen on having this matter brought to the attention of her manager and to receive a report on what actions were taken.
Thank you
Other than that the room itself is nice enough and the price is appropriate as well considering the location.
I am going to update this review as soon as I receive word from Motel 6 guest relations.
—
update: I did get a reply:
Dear John:
I appreciate you contacting us regarding your experience at our Motel 6 property in Tracy, California. Please accept my sincerest apologies for the service you experienced. It is disappointing to learn that we fell short of your expectations.
Motel 6 strives to provide guests with a clean, comfortable and safe room at the lowest price of any national chain. I want to assure you that your comments will be addressed by our Management Team. Corrective measures will be taken to prevent similar issues
from recurring. Motel 6 hopes you will consider this an isolated incident.
Motel 6 is committed to guest satisfaction and appreciates you taking the time to notify Guest Relations of your concerns.
Sincerely,

I don’t know what others had experiences before but from check-​in till out, staff were so friendly. Ms. Diana was so helpful and show extra effort to make our staying better. 59.99 for room and bought two wi-​fi for basic package.

The lady is a turtle really slow even having 6 or more people on line. I end up telling hat I was leaving to look for other hotel.

after I paid my $ 59 for my room, as im trying to use my key that isn’t working, we see someone peeking out of the window of the room we are trying to enter…
How do you not know that someone else is already in the room? Thank god my key didnt work because that could have ended very differently.
As I return to the desk to demand my refund the woman is in the back talking to some man. When I politely say, «excuse me»; she shouts «ill be there in a minute» with such attitude. Um ma’am this is NOT how you speak to your customers. Especially paying ones who have gave you absolutely no reason to be so hostile.
I came to Tracy for a family party and guaranteed ill never be returning here.
Did I forget to mention the stretchy people hanging around the hotel and the strong smell of marijuana as soon as you exited your vehicle.

Eh, let’s be honest, this is Motel 6. So if you want to decide as to whether or not this is the motel for you, here’s the low-​down.
NO: You will not get the most «cushy» room on the planet; it’s bare bones necessity. Your room won’t be a comfortable temperature. It will be 80 degrees with a heater blowing in your face, even though the temperature control says it’s on cool. You won’t have the most peaceful night of sleep because, I’m pretty sure that every other guest has no plans on sleeping until 3 am and the walls are as thin as paper. You will not have soft towels and they may have hair still on them. Your TV might not even work that well and the plug might fall right out of the socket.
YES: You will have a short shower because the water pressure is ridiculously hard, but hey at least it’s warm and not droopy. You won’t even feel all that comfortable if you’re a single, young female surrounded by really weird and creepy men that have probably committed some crime involving drugs once or twice. Yes, you will rush to check out of this trashy joint, but you will survive the night, even if you didn’t really get the greatest sleep because you forgot your earplugs.
So really, it’s MOTEL 6. My advice? Upgrade for about $ 20 to something a little bit more peaceful and lot less «Ciudad Juarez».

Convinient location, least expensive motel/​hotel off the 205. Average motel and motel pricing. They do have WiFi on some, not all, rooms for an extra $ 2.99 per day. Rooms have been refurbished. Shower stalls instead of bathtubs, at least in the non-​handicap access rooms.
Walking distance to Denny’s, adjacent to motel, Nation’s Burger, McDonalds, Wendy’s, Subway, a Chinese Buffet, some Taquerias, and other food places. Also walking distance to a Mexican grocery store Mi Pueblo, gas station food markets, and CVS Pharmacy.
Rooms are clean, however the air condition part of the heating/​cooling units don’t always work. Last two times, during a heat wave in Tracy, it never cooled down to a comfortable level.
Was only staying for one night so didn’t report it to front desk till check out. I now take a portable fan when I stay here.