Sears Optical

Terrible!!! Waited 3 months before I got my replacement pair of glasses. I had to call to see if they were in and of course «they must have just came in» they’re were there. which is complete crap. Not once did I receive a call for the first pair I got so I Called in and same thing «they must have just came in» really!!! Terrible place and my prescription is totally off! I would not recommend Sears optical.

Alright, where do I begin?! I moved to Tracy from Fremont in December of 2014 — which also happens to be the date of my last eye exam. However, in July, I had taken my prescription to this Sears Optical to get prescription sunglasses made (which, by the way, came out really well).
Anyway, so fast-​forward to yesterday. I went in for my yearly eye exam, and realized that I needed a slightly updated prescription for my regular glasses. Forgetting that I had already used up my insurance on the sunglasses from July, I put an order in for updating my regular glasses. I was planning on using my existing frames, but even so, it was going to cost me $ 240, since insurance wasn’t going to pay until this July. Because I’m kind of an idiot, I paid the amount in full, and then went about my business shopping around the mall.
But then it dawned on me. «240?! I’ve never paid that much for glasses! And I’m not even getting new frames! Oh no, oh no, what do I do?!»
I called the office right away, and Lisa Goldman (the super nice lady that checked me in for my appointment) answered, and told me that I could come back in and talk to her about it. I ran back and told her that $ 240 was way too much money for me to pay right now for a ‘slightly’ updated prescription, and I would rather wait until I was eligible to be covered by my insurance again. First, she looked through all the discounts and sales that could be applied to my lenses, and found out that I could get them for $ 144. I pondered that for a minute, but then told her that I would prefer to just come back in July. She made absolutely NO fuss about it, and refunded me right away, while saying, «Don’t worry. Whatever you’re comfortable with!»
I appreciated her assistance so much. I felt like a fool for paying without thinking about what I was doing in the first place, but she totally understood and didn’t question me further. Needless to say, I will be back in this office in July.

I went to get my eye checked so I can get rx for contact lenses. The MD gave me a new rx and disposable contact lenses to use and was billed for it. While walking around the mall, I noticed that my vision wasnt as clear, I coudnt see that far ahead. I was wearing the disposable contact lenses at least 40 mins. So I called the lady MD (Dr Wong), and she said she will charge me again for the exam. I told her no thanks, in other places they re-​check you for free in case you are not comfortable with the new eye glasses or contacts and she was asking if I want to pay by phone for the 1^st exam. I told her to mail it. When I sent the check, I was waiting for a confirmation. No calls no mail. So I called to askif they received my check. The guy said «dr wong it’s the lady who didnt pay for the exam» she didn’t want to talk to me but told the guy that she didn’t receive any check. I asked to talk to her he said she is fully booked… on a Thursday around 1:30pm. So I told the guy if can pay by phone he said I need to drop by bec he doesn’t know how much the bill was, I told him ok. Then I heard both of them talk about the price. I asked if he just found out the cost, he confirmed and I paid by phone. im not coming back there. If a customer is not satisfied, and u still want to charge for the next service, u cannot be booked all day and have appts with patients. If it’s possible not to put a star to rate this place, I wouldn’t put one.

I really love Dr. Wong! She is the only one who ever gets my odd trifocal prescription correct. The people in the optical department are very good at helping you pick out frames, too. They aren’t pushy about what they think looks good on you. The only thing I would change is that they don’t have much selection when it comes to frames. When it comes to the price, though you can’t beat that. It is comparable with Walmart.

Dr. Wong was amazing! She is the first Optometrist I’ve been to in the last 20 years who made me WANT to visit the eye doctor. She spent a lot of time with me and gave me in incredible amount of information. She made sure my prescription was perfect even though I have a complicated prescription and multiple layers of eye problems. I would recommend Sears Optical to anyone and everyone as long as Dr. Wong is there!

Dr. Wong was absolutely the best Optometrist I have been to. She was on time, polite, and quick. She really cared that I had the best RX that I could get. I would recommend her anytime!