Base Exchange

Love shopping here. Prices are great, no tax, what’s not to love?

PROS: No tax. No surcharge. A wonderful place to spend money. I love how I have the option to have my receipts e-​mailed to me. They have a food court and other vendors within the area. Lots of places to park.
CONS: Customer service sucks.
Instance #1: Most of the staff seem to be unfamiliar with a lot of the promos that are going on. I have a military star card and there was a promo going on that I became aware of because it was constantly being advertised on their radio. I inquired with customer service and one of the cashiers and was told that no such promo was going on. I heard the promo being advertised again and told them that it was broadcasting on their radio every 5 min. or so. Finally got help when the supervisor cleared it with customer service. Very disappointing. That promo was going on for a while and I overheard the cashiers talking amongst each other (in Tagalog — very rude btw in front of a customer) feeling bad because a lot of their customers that could have availed of the promo didn’t because the cashiers weren’t aware of it. Please work on communication with your staff across all departments.
Instance #2: Some staff seem to need more training. Bought something to be delivered to my house and was misinformed that the company delivering to us would also help us set up. Did not happen.
Instance #3: Called and spoke with customer service a couple of days ago to inquire about their price match policy. I asked if they ever price matched with any other store and was cut off and promptly told that they don’t do it and they never have. I asked again to make sure because I’ve shopped at another BX in a different location and they do price match as long as you provide an ad and it’s in stock. The woman I spoke with over the phone said they only price match to their webpage online — that’s it. I found out a couple of days later that I was misinformed AGAIN. Customer service lacks etiquette and should be kept up to date with everything that is going on throughout the store.
I’ve had a lot of undesirable experiences interacting with customer service here. I hardly ever bother asking for assistance anymore.

AAFES customer service in general sucks. As a retired person I expect to not be disrespected and treated like I’m putting the employee out for having to do his or her job. But that’s what seems to be the standard at the BX. I just hope I don’t see a civilian employee mistreat some person in uniform disrespectfully. I’ll lose my mind. I’m hoping with all the troops coming home in the near future that AAFES will have huge layoffs so those young men and women can get a job. They’re customer service would have to be better. Other than that I love shopping on base. Prices are good and the product inventory is good. I just wish AAFES would do something about their employees. Maybe some training? Reviews? Surveys?

Who doesn’t love shopping without tax?
There are times when prices are better off base, but the bx is convenient when you’re on base. It’s a nice one stop shop; electronics (including Apple products!), toiletries, cleaning supplies, jewelry, clothing, toys, etc. They even have purses from brands like Michael Kors and Coach.
They keep the shelves stocked but there are sections that can look like a tornado came through. There are time when the employees can be hit or miss. You can only shop here if you have a valid ID, so if you want to check it out, you need to get someone to sponsor you to come on base.
You’re more than welcome to eat in the food court outside though.

My hubby has long bragged about the PX (BX, tomato, tomatoe) or Base Exchange at Travis Air Force Base being a great shopping experience. And it is! It’s a cross between visiting Wal-​Mart and Ross, a mix of affordable products in departments varied as kitchenware and athletic wear with some high-​end lines included at bargain prices. I was impressed Bare Minerals, Philosophy, and Benefit were available in cosmetics (even though we couldn’t find anyone to help my step-​daughter make some selections.) The girls found cute tops. Their Nyx makeup selection was comparable to buying those products online. Our purchases were tax-​free with military ID/​discount.

Wow~I paid $ 179.00 for a 2.2 cubic feet Panasonic microwave oven via ordering at Customer Service: No tax, free Fed-​X shipping! The microwave oven arrived today-​April 4, 2015; Fed-​X was very expedient shipping it to my home.
Purchased:
Panasonic Luxury Full-​Size 2.2 Cu. ft. Inverter Microwave
ITEM # 2 364 050
SIZE: 2.2 Cubic Feet
COLOR: Stainless Steel
$ 179.99 1 $ 179.99
Shipping Method: Standard
Subtotal (1 item): $ 179.99
Shipping: Free
Your Benefit: No Tax
Order Total: $ 179.99
Balance: $ 179.99 PAID
I’m pleased with the microwave oven’s appearance: Stainless steel with black accent trim detail; I’m relieved the oven’s panel display isn’t the knob function display model! I prefer and I’m very happy I received the model with the numerical function display. My last Panasonic microwave oven which died last week, I bought at the Base Exchange in 2004: The Panasonic microwave oven rendered flawless service over the years; despite the fact the microwave oven died, the oven’s appearance remains looking like it’s brand new!
I’m confident the new Panasonic microwave oven I purchased will certainly render excellent service just as its previous predecessor. The Base Exchange is the retail store I depend purchasing all the small appliances, electronic equipment, and soft goods for my home.

I’m a fan because there is no sales tax! This can be a considerable savings on big ticket electronic items. Other than that the store reminds be of a large target. There is a food court and a few independent business in the complex.
You do have to have a military ID shop here, and to get on the base.

Such a great Exchange! Way better then the one I was at last! I think this place is great, always clean never a problem! The furniture selection? Oh my! So much to chose from! And purses? Yes there are plenty! Makeup? You feel like you are at a normal make up store with their make up bars and selection! I purposefully go out of my way to make a stop there, not living on the base.

The base exchange is smaller compared to other locations we have been. As per the usual, prices are much higher at the exchange, but the fact it is within walking distance of housing makes all the difference.
Some departments are really lacking. If you are looking for specific sports equipment, seek a major retail store instead.
Service is good. I have not had a bad experience yet.

They have great deals but a lot of items they have here is over price.

Not bad. Definitely not the best exchange I have been to but certainly not the worst either. They do have a nice selection of cosmetics, home wares, electronics and every day items. I was not overly impressed with their shoe selection but no one is perfect right? Staff is extremely nice. If you need assistance they are on top of it. There is not much more to say about this base exchange. Good products. Friendly staff. Thumbs up!

Your typical BX inside the base that offers tax free shopping for military members and their family. You need to have a valid military/​dependent id to shop here so beware of that. This place has it all, from your toiletries to household goods to jewelries. They also carry name brands merchandise like coach, dooney and bourke and michael kors to name a few. Although at times their prices are much higher than the stores outside base, they do price match it but make sure it’s the same exact ones.
They also have a food court that everyone can dine in and enjoy. They have small vendor kiosk that sells handmade things that you can purchase. Registers are always packed especially during lunch hour and weekends but rest assured that you always never have to wait long to check out. Military in uniform has priority though during certain time of days (but some people are nice enough to let them get ahead in line anyway). I hear people complain about this place and lack thereof of some products that they don’t have here. You can’t really complain about this place since it’s there to cater for our military/​dependents and they can take advantage of its savings they offer, you have a choice wheter to shop here or not.

It has almost everything and at such a reasonable price. I am always drawn to the MK handbags and make uo. They are special priced even if I do save a few dollars a dollar saved is a dollar saved! And we dont live on base but we come here as often as we can!!!

The Base Exchange, aka the BX! This place looks like a ginormous Target/​Walmart. It’s great in the sense for all military that they can shop here and pay no tax. They also sell such a huge span of items, such as snacks, home décor, toys, video games, hunting stuff, sports, clothes, makeup and so forth. They also have a decent selection if you are not obsessed with brands. My eyes almost popped out when I saw coach and Michael kors bags. No tax on those would be ammmaZINNNG! Haha! Overall this place is organized and quite clean. Service though can be improved. Not many people are that helpful so customer service could be improved. Wish I had a military ID! But to those who do, this is the place to go!

The only way to fly! Low prices, no taxes even layaway plans. What else can you ask for?

I say this is a decent base exchange. They remind me of a bigger version of Target with more restaurants to choose from the food court. The only thing that I don’t like about the Base Exchange is that some of the prices for certain items are a tad bit more expensive than your local Wal-​Mart or Target.

Low prices and tax free shopping? Hell yeah, I’ll take two!
Located on Travis Air Force Base, this place is almost like a hybrid Sears and Target, except for active duty and retired military personnel only. They have just about everything here, from appliances to clothing, from Apple products to toothpaste.
Being that my father is retired USAF, my parents shop here frequently. I only wish I could shop here for myself.

This place has basically everything you need. I think it needs to for all the new airman who relocate to the base and don’t have a car so all they can do to furnish their dorms or homes is get what’s available here.
The place is stocked well, never really see any empty shelves but it’s really messy. I like their electronics department but their clothing section leaves a lot to be desired. Best thing is the fact that it’s tax free but you can find better deals elsewhere if you really are looking for a bargain.
The lines are terrible though.

The Base Exchange is my go to place for just about everything. What can you say? it’s tax free! I’m There!
My only wish would be? if they could sell more bulk items.

In almost every section of this exchange there is an area for hoodies and sweats but no where to be found were the smalls and mediums. How am I going to represent and show support in an XXL. Hummmpht, maybe next time.
Aside from that this is nice, well organized, well staffed, Base Exchange. Also, the food court has booths. Been to a handful of Exchanges around the country and this is the first one that has booths!