Porsche of Princeton – Service

I had a terrific experience with the service department. Sandy Infante goes above and beyond to assist her customers. Everyone I dealt with was professional, courteous and helpful. My car was finished on time and a loaner was available. All of my service needs are done at porsche of princeton and every time is a good experience.

I give the dealership, in particularly the service department, my highest marks. While I have never bought a Porsche from them, because I buy pre-​owned Porsches with unique color combinations or features that require national searches, I have serviced my seven 911s and two Cayenne GTS’ at Princeton Porsche for over 16 years. Two of my favorite people there are Service Representative Sandy Infante and Master Mechanic Michael Sarro. Sandy, while new at her current post, is extremely professional and courteous, and always in a good mood. Michael has a more serious attitude, yet is profoundly proficient under the hood. I have found him to be fair and honest with my service & repairs.
Unlike all of my friends who buy new, I prefer seasoned 993s; however, I recently acquired my first 997 Cabriolet, a 2008. I have seen this dealership grow over the years, previously affiliated with Conshohoken Porsche in Pennsylvania, and now owned by Manhattan Motorcars, from whom I bought a 1996 Porsche Twin Turbo which I serviced without complaints here at Princeton Porsche. They are building a new showroom currently; and it seems as though the number of new and preowned cars has tripled.
I have travelled to Conshohoken, PA; Cherry Hill, NJ and Greenich, CT Porsche dealers and driven home disappointed in their preowned 911 inventory. I have bought 911s from Florida, California, Illinois and New York. Thus, I have a broad perspective on Porsches.
In summary, over the last 16 years I have built just the right relationship with Princeton Porsche. Even as ownership changed, they seem to hire and retain the right people. In a brand with great cars and performance, Princeton Porsche has the right people to match. While I can’t speak for others, Princeton Porsche has certainly made me feel like family.

Although I did not purchase my Porsche from Princeton Porsche, they took very good care of me, during my first service. My service advisor (Brett) was very helpful in letting me know what to expect, and gave me a break on the cost of the first service — which was appreciated. It was easy to set up my appointment, my (very nice Cayenne) loaner was available on-​time, and my car was serviced in the time expected, with a call to let me know everything was done. I don’t know what more I could have expected. Okay, so maybe Princeton Porsche doesn’t (yet) have a «lounge area» like some other premium dealers in the area, but since I was simply dropping off & picking up, this did not bother me one bit. Everyone in the dealership I spoke to was friendly and helpful. I was referred to this dealership for service by a friend of mine who brings her car all the way from Long Island because she likes the service here. I am much closer than that, thank God, but I do plan to come back and can highly recommend PP for service.

Took a 996 cabriolet here for a broken trunk release cable. They charged $ 150 for diagnosis and quoted $ 900 for replacement. Went to another Porsche mechanic and they charged $ 200 for everything.

The service department is awesome. They are quick to get you on your way and patient with obnoxious customers. Great experience.