Sealy

Recently I had to contact Sealy in regards to my mattress again sinking down and having a metal spring hitting my lower back. They sent a supposedly outside company to my home to inspect the bed.
The guy arrived and took pictures and lifted my bed up and also pressed down on my bed noticing the defect, he said he would document what he felt and insure this was taken care of. Well two weeks later I receive a letter claiming my bed was fine and my warranty was no good and the only thing they are willing to was let me exchange the bed for a different one and I then in return would lose my warranty for a new bed.
So mainly get another bed in return for my defective bed and risk getting another one and if it has any defects I wouldn’t be able to replace it cause they would void my warranty. This company is beyond unprofessional starting with the practices, the employees are rude and unhelpful, and can careless about what the problem is.
I asked for a corporate number and they refuse to give it to me, they also retaliated against me, because I reported them to the better business bureau and it stuck on them, because I showed proof of there practices being corrupt.
My lawyer currently is in the mist of getting our lawsuit ready to proceed forward, because the company refuses to cooperate and abide by the warrant, I paid over 3,000 for the bed and it isn’t my fault the company doesn’t know how to repair a bed or listen to the customer.
My suggestion to anyone who is seeking a mattress, go else where do not buy a sealy from them or any company other wise you’ll get a headache when your mattress has future problems. They claim they have a 20 year warranty I call BS on this, because I am under 4 right now and already have to argue over this mattress with them

My expensive mattress broke down to the point of needing replacement in less than a year. Unimpressed.

I had a terrible experience with this company. My mattress broke down in about 2.5 years — big sinking hole in the middle. Someone came and looked at it — told me it broke because I didn’t use a box spring (even though I used a frame with latts an inch apart!). I was really disgusted they wouldn’t honor the warranty. I ended up throwing the mattress in the dump. I felt they trumped up the excuse for not honoring the warranty. I will never buy a Sealy again!

WOW. I found a mattress name, and I all I want to do is ask Sealy which of Sealy’s line does this mattress fall under. I’ve been on hold for 50 minutes and 23 seconds!
I called before and they couldn’t tell me what the difference between different mattresses in their Reserve line.
This is a super poor sign of customer service! It’s between Sealy and Vera Wang Serta, but boy oh boy… I’m a big fan of customer service, so this might break the deal

be careful about how you treat your mattress if you want to exchange it under warranty, but otherwise their products are as good as any. i used a retailer called «mattress firm» (they probably missed the stupid pun) and would recommend them. see my review of them on
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