Starbucks

Worst Starbucks ever… staff that just got off work hanging around talking and getting multiple drinks from person working who was not making my drinks. Waited 15 minutes and was ONLY customer in store who was not served. Ridiculously pathetic customer service as the employees more worried about talking and face timing than working… Horrible

Maria, Kari, and the gal that wears the cap with the brown straight hair pulled back along with the guy that has a long beard and black glasses are the BEST employees ever (sorry I don’t know the names of the last two folks). I have had very consistent service from them this year. Some of the younger guys need training in customer service. I came in here one night and it was all of the younger guys. This was about 2 – 3 weeks ago. The place looked horrendous and the service was awful from all three of the guys that were there. Just stating this here so that the manager can work with these younger guys. They are giving his store a bad rap. Love my resident Trophy Club Starbucks. My husband and I used to work for Starbucks and we hope to see the standards at this store improve among the younger set of men that work here.
PS — I did have great service from two newer employees yesterday morning thst were on the register (young guy, black hair, darker skin, great smile and demeanor and another young guy with curly hair that was kind of blondish and really nice manners). This is the first time I have seen these guys although I only come in about once every two weeks.

No matter what time I go in for my usual Latte’, The staff seems grumpy and so very tired. Then if you tip, while they view the action, not a mere act of appreciation or recognition of tip made is noted-​by the staff. I make it a point to always tip. I go in 6 days a week and without a smile given to me, upon entering, I make it a necessity to tip half the price of my grande Latte.’ The price is over necessary and the company the staff keeps is over rated. Long story made short, I, recently, made myself a purchase of the Nespresso machine — which is basically, Starbucks — made at home.

They got my order wrong and when I asked them to remake it, they got it wrong again! I waited for twenty minutes and she didn’t even notify me that my order was ready and when she pointed out my order, it had a completely different name on the receipt. Worst service ever! Never coming to this Starbucks again! They clearly do not know how to make coffee or offer basic customer service.

Really enjoyed my personalized tea concoction suggestion from the barista — a high school senior, I’ll get his name next time! It hit the spot, and I’ll definitely order it again. Thank you!

I saw Herschel Walker here. That’s about all I’ve got. It was a normal Starbucks with normal service. Looked to me like it might stay pretty busy.

Normally when I come into this location, it is to have caffeine and study. Usually after work and I’m already tired. The staff is nice and friendly each time. Especially talkative to the regulars but I feel I have become a regular too, at what point do they learn my name? I guess it will be a while because they have never asked me what it is, not even for my drinks.
The drinks are always made to order and are hot plus they taste great. Even the brewed coffee has not disappointed me at this location.
The atmosphere is brighter than normal today, usually it has a dark romantic ambience which make it harder to study. But Today, when I do not have any materials, the lights are on full watts and it is quitter than usual. Not fair.
I will keep coming and some day they may even know my name.

They do not have the chestnut praline latte that was early released today so don’t even try to come here and get it.
In general this Starbucks is nothing special. Average service and average drinks. One guy I see during the week is great and another girl looks like she would rather be anywhere else.

This Starbucks is right down the street from my house but I purposely avoid going here. They do not make drinks near as good as the Starbucks in southlake and they have several rude baristas (especially a younger girl with short brown hair who is incredibly rude every time she makes our drinks). I drink starbucks daily and I have to apologize for using my free drinks, I wish they made their gold card members feel more welcome.

As usual, their coffee tasted pretty burnt but the pastries for good. Their wifi was also week, I could get a browser but not stream some of the games I like to play.

Great staff & service! Make me feel like Norm walking into Cheers…
Always remember my drink order and get me on my way with a smile.

Great service, friendly staff. Love my «Café Latte Chai Tea Soy».

Friendly staff, mostly clean (walls need a bit of attention), have a great selection of food (not sold out like most Starbucks), and there is a unique seating placement where you have a seemingly private area for each table. This is one of my favorite Starbucks. Oh, the coffee is up the the usual par of the best Starbucks you may encounter in the world!

Deff in my top 3 of favorite DFW Starbucks. Great service, and there’s somehow always room to camp out at a table.

I like my coffee dark and hot. They always have it hot and ready to go.

Love love it

Awesome staff. they always remember everyone’s name and drinks. I didn’t visit for a few weeks then walked in and they remembered everything about me.
This place is awesome. They brew Pikes all day and some of the other starbucks don’t.
Of all the starbucks this one is my favorite.

Small starbucks with small patio in a strip mall. Quality is always Starbucks consistent.