Ciot

So much potential in this place but I never spend my money at a place that comes off cold as their first impression. I can tell that my experience would be terrible based off my first impression so I went running out the door after five minutes. Bummer too. I found a backsplash (that was in my budget) I would love in the mud room I am doing. Hope I find it somewhere else with better customer service/​impression.

I’m working on a project here at the ART INSTITUTE and I’m looking up marble for my interior design class. You guys should make a website specifying in your location because it will help people find what is In your stock right now. It will help me knowing for sure if you have a slab I wanted quickly. Just a suggestion. If you do have a website please help make it more available in finding. Thank you

Beware! Should you need to take a sample home from Ciot’s contractor’s warehouse and you end up returning it, you will be charged a 30% restocking fee. Even if you accompanied the employee to the warehouse and removed it from stock by yourself to begin with. Even if you offer to – as you know from where you removed it – «restock» it yourself. I became aware of this policy when I was returning a small marble corner shelf that I had purchased to see if it would match the shower I was having installed. One of three employees at the contractor’s reception desk said out of no where (i.e., I didn’t ask), «REGARDLESS OF WHAT YOU WERE TOLD, you will be charged a restocking fee.» Made me wonder if potential customers smarter than I had asked about a restocking fee and, what? Been lied to? So while I waited OVER 20 minutes while another employee attempted to provide the $ 21 credit to my credit card for the $ 30 shelf that didn’t match (that’s over a minute wait for each dollar), I looked around for anything in writing that said I’d be charged a restocking charge. A small postcard-​size card was in front of the other computer – not at the one I’d not paid for the shelf at– printed in less than 11-​point font with 6 or 7-​bullet points describing Ciot’s «Return and Exchange Policy.» I had trouble reading it from a foot away with my reading glasses on. The restocking fee piece of policy was buried in the middle toward the end. I bought the $ 30 shelf for a bathroom remodel that is preceding the construction of a very large addition commencing next month at our house. Ciot could have had probably thousands of dollars of business in terms of flooring from me; I was impressed by their showroom, but instead they got a $ 9 restocking fee. I could have overlooked the long time it took to buy and return the shelf (in total: one hour) – after all, they did have an employee who must be new as he kept asking questions of his co-​workers and they kept saying on both days that they were experiencing computer trouble – but the comment «Regardless of what you were told. .. «told me all I needed to know. I work in the area of customer satisfaction (when I’m not spending two lunch hours buying and returning a corner shelf). When an employee suggests that his co-​workers may have not been forthcoming in terms of costs, what would ever compel you to do business with that company?

Who knew shopping for tile could be such fun?
Ciot is a showcase of breathtaking tiles that are neatly displayed for easy viewing of different styles. The building is bright, airy and spacious. Upon entry you are greeted and assisted by one of Ciot’s stylish employees. The employees are happy and knowledgeable about the products.
Surprisingly the prices were reasonable. It is refreshing to so shop in a fancy establishment for tiles. The Tile Shop pales in comparison to this place.

I was a little hesitant to visit this place because of a couple reviews on here, but my designer wanted me to go so I went and I’m so happy I did! This place is beautiful! I could not get over how many options they had and it was so well organized. The girl at the front desk set me up with a sales girl and she helped me with put everything together and they had my selections sent to my designer. It made my second visit with my designer so easy! My only recommendation would be to make an appointment with one of the salespeople. It was crazy busy both times I was in so we waited for a bit for our sales person, but considering the service an awesome material I was getting I was happy to wait.

I visited Ciot this past weekend and all I can say is wow! The product is amazing and the salesperson that helped me was so knowledgable and attentive. I bought stone for my master bath and I cannot wait until its installed. I would definitely recommend this place to anyone that wants to beautify their home!

This place has such beautiful things! The only reason why I’m giving them ³⁄₅ stars was because of my interesting experience.
The lady that was helping me literally just stopped and started working with someone else?! Ummmm, excuse me, but what the heck do you think you’re doing?! I got super annoyed and actually confronted her lol anyways she was supposed to email me with estimates and she did. All of her measurements were COMPLETELY off and estimated me about three times more than what it should have been. Emailed her back asking where she got her numbers from with no reply.
I spoke to the manager and just had him help me because she had no clue what to do…
High quality and huge variety of stones and moldings if you’re redoing your house but be sure to be assisted by someone who knows what to do!