Crate & Barrel

Crate and Barrel is not a store I typically shop at, I am more of a Marshall’s kind of gal because I just hate spending crazy money on household stuff. However, I have an upcoming bridal shower and my friend is registered here. The first thing I must say about this store is that it is huge! You could easily spend all day in there.
On my recent journey I arrived and went to the kiosk to print the bridal registry, that part was easy enough. However, actually trying to locate the items… not so much! I am not a fan of stores where employees stalk you and continuously ask you if you need help, if I need help I ask. However, in this case I was super thankful for help. Locating someone wasn’t easy but once I did find someone she seemed to know exactly where every item was.
I ended up picking out several really nice items off the registry but I found it very annoying that the employee kept trying to get me to buy more and more. I realize that’s her job, but I was also very clear about how much I was willing to spend, so please respect that!
I like the fact that gift boxes and tissue paper were provided for all my items along with gift receipts. They also have large item pick up in the back of the store (drive around the mall) where you can pick up furniture or heavy boxes. Since I was parked on the other side of the skywalk it was nice that I didn’t have to trek that large box through the mall while I did the rest of my shopping.

Ordered a piece of furniture and promised a delivery date 2 weeks sooner than expected. When the furniture FINALLY comes in, got a phone call, went to pick it up and they couldn’t find my order! Waited close to an hour for them to locate the furniture while they kept looking at my original receipt to see if it was actually ordered. Are you kidding me!!! Isn’t that what computers and technology is for?!

The staff here are knowledgeable and the store is very well-​organized. There is a nice flow to the 2.5-story store.
I went to Crate & Barrel for a bridal registry event– there was coffee, hors d’ourves, and cooking demonstrations. There were plenty of staff during this private event who offered their expertise, but they didn’t hover or make you feel uncomfortable.
Although I wish that there was more of a selection for casual and fine dinnerware, I just love this store. Can’t walk out of here empty-​handed.

Very friendly but not overbearing staff, easy to find pretty much whatever you’re looking for (or even if you don’t know WHAT you’re looking for but are looking for a gift), I love this store. It’s actually on my short-​list of go-​to stores for gifts… if you have someone that has everything, you can probably find something for them here! Don’t bother with the catalog, just come in and browse around!

I have a love hate relationship with this place. I love to cook so I love going and picking out some new glassware/​kitchen gaget/​cook ware.
I hate that they have too much cool stuff. I always leave there over budget and still wanting more… kinda like eating chocolate.
Besides the basics (many sizes and shapes) they bring out seasonal items. I browse mostly the upper floors, the furniture while beautiful, is not for me right now. This last trip I was looking for a couple more wine glasses to fill out a set for a party I am having. But now I am now the proud owner of a Sangria set. Did i want it… YES…did I need it… NO hence my love and hate relationship with Crate and Barrel. I will be back once the shame and my credit card balance is gone !

I’ve window-​shopped here many times, and no doubt the furniture is gorgeous! When I bought my new house, and ordered several thousand dollars worth of items, I was left disappointed. First, they mistakenly ordered the wrong arm chairs (my four side chairs did not match my two end chairs — different style chair and different fabric). This was the week before last year’s Thanksgiving dinner when we were expecting guests. The correct chairs (and mind you they were nothing custom!) did not arrive til six weeks later. Thank God my family and friends are understanding, but I felt humiliated that I was pulling out card table chairs for them!
I ordered a mango wood dining table, and I will caution you not to do this. It was a gorgeous table for the first three days before it started to get scratches in it from basic wear and tear. Apparently it is a «soft wood» that scratches easily and I should have magically known this despite that the sales associate never pointed it out.
I also ordered a bed. I was told it was going out of stock and that I could only get the floor model. Wasn’t happy about it, but have been in love with this bed for a while now and finally had a master suite big enough for it. So I reluctantly bought the floor model. Two weeks later, I see the same style bed in their showroom. They are definitely still selling it. Feel like I got the bait and switch.
I would expect and excuse the above if I were dealing with an Ikea or Art Van, but for the price I paid at Crate and Barrel, they failed to meet my expectations.
Shop there if you are buying accessories that you can carry out of the store with you the same day. Do not shop there if you need to have items delivered, especially if the delivery is time-​sensitive.

I LOVE THIS STORE. I just wish I had the money (and storage space) to buy everything I wanted. That said, this was my first time in this location and while it’s a pretty store with great merchandise, it’s a complete PITA if you have a stroller, as the store is laid out on multiple levels (think many 6-​step staircases). Luckily I was with my husband and was looking for one specific thing, so I ran around looking for it while he stayed on the main level with the stroller.
The staff are very nice and helpful, answered my questions, and checked me out quickly. So overall, I’m definitely a fan!