Revitalize Day Spa

They went out of business without any notice and I have pre bought so many sessions!!! Im really upset!!!

I was trying to use a couples massage groupon. I was able to make an appointment. I arrived a few minutes early, but the building was locked!
I called the day spa to inform them we were outside and to unlock the door.
But after a few calls and no answer, I left a voicemail.
No one called us back and no one unlocked the door, so we didn’t use our groupon.
I’m still waiting for an explanation.
Our appointment was hours before the spa closed, yet no one answered the phone and the building was locked.

FYI this is NOT a spa it’s an office building turned into a Groupon massage market. Massages are decent. Accommodations are very depressing. Wouldn’t pay $ 30 to go back when they claim $ 85 for an hour. They can’t even give you a 20 cent bottle of water on the way out but claim they’re a spa!!!

Don’t do it! They are good at selling you the gift certificates, but you have to wait months to get an appointment. Poorly managed at best!

Having been a customer of Revitalize in Birmingham since 2009, I was very surprised to find that my first experience at the new location in Troy was nothing other than disappointing. First off, having called in January to schedule my 90 minute massage, the FIRST available weekend appointment with a female, was this past Sunday in May. I brushed that off and scheduled anyways, knowing I can always use a massage.
Yesterday I arrived at the spa prior to my 9am appointment, only to find nobody sitting at the check-​in desk. I heard 3 voices in the back room, discussing the red pants they’re buying online, drinking pictures on their facebook, and their baby photos. I stood for a few minutes, and realizing they were too preoccupied with socializing, finally rang the bell. They checked me in and down I sat. Shortly after 9am I was led back to a room for my massage. The bed was cold, and I was chilly during the entire massage. Granted, I can’t complain about the masseuse I had, so I’ll leave her out of this. However, at the end, I met her in the hall, she said have a nice day, and off I went. Never brought to a relaxation room, led to the checkout desk, nothing. So I wandered down the hall, went the wrong way, turned around, and finally found my bearing again. Showed up at the desk, they asked me if I was checking in. Really? I explained I had already had my massage and needed to check out. Payed my money, and off I went. Let me add that this place feels NOTHING like a spa. I won’t be back.

Received a 60 minute massage that I bought on Groupon. I’ve had maybe 10 massages before and this was definitely top 3! My massage therapist was very knowledgeable, she noticed some areas of my neck, shoulders, and back that were tender and tight then used some techniques that no one had used before, it was great! She also worked through some pressure points. The location is within an office/​professional style building so I could hear some people outside the room at one point, but not the end of the world. Overall great experience, would recommend!

Got a special deal in the summer for a couples massage, and was able to book for Jan 30. It’s really hard to book a date here, but I knew that going in. Overall the massage was nice, but would I pay full price? Nope!
Things that I have come to expect from massage therapists vs. my 2 previous experiences here
— They ask you if you have preference in male or female therapists. We weren’t given an option, even though I asked in advance who would be available. In the end it was fine.
— Having a comfortable place to sit while you wait, instead of sitting in a clinic like atmosphere. It turns out they do have a room it’s not in the same place as reception so someone would have to show you there.
— Offering water or tea at the beginning. (We asked)
— The options of more pressure. When I booked they gave the option of hot stone or deep tissue. My therapist made it a point to A) Talk when I didn’t respond (I was certainly polite, but then I felt obligated and then annoyed) B) Talk about how hot stones are easier on the hands for therapists (which may be true, but perhaps you are better suited for lighter pressure Swedish or Reiki — no offense to those practitioners)
The SO said his therapist was nice, a little light on pressure, and let her hands to the talking. He had to tune out my therapist, too!
Well, honestly, I wanted to do something nice for the SO at price I could afford. Check. Would I go back? I think it’s time to try a Massage Green or MassageLuxe again or save my pennies.

I try to like this «Spa» and it just doesn’t cut it. I have some gift certificates so I will use them and be done with it. First of all, the massage rooms I’ve been in are always freezing in the winter. Very uncomfortable to be almost nude and cold with a strangers hands on you. The turnover with therapists is extreme. I don’t think I’ve ever had the same one. Requesting someone you like for future appointments is near impossible. Everybody likes the good one (s) so those book almost the entire year in advanced. Seems many therapists are newly certified and aren’t enthused, they just want a job. And getting an appointment takes MONTHS. Odd because whenever ‘m there, I never see more than a couple other guests. They offer Groupons, last minute deals and all sorts of packages so you can’t book a few weeks out. You have to book a few months out. It’s not easy to commit to a date and time 3 months in advanced with work, family and juggling schedules. And if you cancel you’re back to square one. The rooms are very noisy with other people slamming doors and talking. Nothing ever changes, I’ve emailed before about a couple concerns and they haven’t been addressed. Not surprised.

Came here a year ago, was a disaster
Bought package for me and my mother
Girl who gave me facial was horrible, had no technical skills, very quick no conscious movements, products used can be found anywhere (bio elements) Didn’t even feel right given her a tip to be honest but I did despite.
Place was still having new construction, waited 20 minutes after my scheduled time to get in room… lobby room was tiny and outdated… waiting room between services was hideous… place was freezing. As a whole, the place is very cheap looking inside
Lady who gave me body massage was very nice, almost too nice… she talked literally the whole time, her movements where extremely fast and un-​nourishing.
bed was cheap and uncomfortable
Worst spa experience I’ve ever had
Would not recommend this place ever.

Great place for a good deal but…
It is hard to schedule an appointment for those who work full-​time and can’t make a visit until after work hours or on the weekend. Also, good luck getting an appointment for 90 minutes or a couples massage. I have been to the new location and the old. I would say that the massage therapists’ skills vary greatly. At the new location, I’ve had some bad massages (sweaty hands, squeaky massage tables, etc.) and some decent experiences (nothing spectacular). This last time, the sound system was down and there was no music playing. It was so strange hearing all the traffic and also having to listen to the massage therapist’s breathing pattern. I probably won’t be back.

Hello. Hello…Hello.
I guess I had too much caffeine today… LoL
Well here goes… it’s review time :)
I have a good perspective on this spa because I have been to the Birmingham location and also the new Troy Location. The Troy one is much easier to find so a very smart move. I have had both massages and facials. Thumbs Up !! In the rooms I did NOT hear other clients, which at some places the walls are paper thin. The massage were good though I can not remember the names of people, but for an awesome facial I would recommend Christine. She did an excellent job and the next day when I shaved, somehow I had no razor burn. Now for some general info about this new location… very clean inside, friendly receptionist and easy to make an appointment (I hate when a place tells you 4 weeks, omg how do other places stay in business).
Well, that was my review… hope you enjoyed it.
P. S. some spa places close at 5p or 5:30p, that is when I am leave the office so I am glad that this place has good weekday hours… either till 8p or 9p.
P. P. S. oh Christine also offered me water or tea at the end… I have been offered water at other places but not tea. I passed so can not tell you what kind since I am not a tea drinker, just thought I would mention here because it is a nice bonus to be offered.

I’ve been going here for a few years now. I haven’t really decided if the new location is an improvement, but you can’t beat the massages!

Very Bad Experience!!! I purchased a gift certificate in early January and have not been able to schedule a massage. I was told yesterday that I would not be able to schedule anything until April 29^th. The receptionist did call me back to say she could get me in on Sunday.
I am pregnant and on blood thinners so I made them aware of this. I received a call late Saturday to express they would need approval from my doctor. I had gotten prior approval from my doctor and let them know my doctor had approved the massage while on blood thinners. So the person I spoke to said I was good for the Sunday massage. I had a previous massage scheduled last month at a different spa and had cancelled it until I had gotten the approval.
This morning I received a call back from Revitalize canceling my massage because they wanted a written note from my doctor. As any pregnant women knows the back pains we experience, you can imagine my disappointment. How was I going to get a note from my doctor on a Sunday afternoon? Also taking in to account that I wouldn’t be able to schedule another appointment till the end of April!
Extremely dissatisfied client!!!

Ever since Revitalize started offering Groupon deals, they seem to be focusing on quantity over quality and have severely gone downhill over the years. I’m not sure why they moved from their Birmingham location to Troy, but it’s a complete downgrade. What once was a relaxation waiting room where they offered tea and flavored water is now a 2 seated bench in a small, stuffy makeshift reception area.
The facial and massage services now have a «get in and get out» feeling… no personalization whatsoever. The staff member even told me how I was her last patient of the night and she couldn’t wait to leave because she had plans afterward. Way to make me feel welcome. Don’t bother with any of their nail services either, I could do a better job myself.
The last straw was when I made an appointment, only to show up and find that the office was closed. I called and left a voicemail in addition to emailing the owner, Chris, with no reply to this date. Completely unprofessional.
I’ve had better service at a beauty school. Take your business somewhere else!