Michaels

The customer service is awful — at least with the cashiers. Every time I go in to use an e-​mail promo the cashiers always give me a hassle. They either do not know what the sales are or flat out do not give it. An example? This happened within the last few days — the email subject line was «One Stop For a Perfect Valentine’s Day» and inside, as you can imagine, were full of Valentine’s Day deals. The top deal said «50% off Valentine’s Day paper, stickers, embellishments, and stamps». The only restrictions were 2 brands that were not included. When I went to pay the cashier told me (and the woman across from me) that the paper and stickers we had picked out from the Valentine’s Day section were not included… she said they were considered crafting items and the sale was only on scrapbook items. No where in the fine print or in the entire email did it have any restrictions (except for the 2 brands that were excluded). It said paper and stickers, which mine were. Without fail, every time I try to use an email promo the cashiers at this particular location always tell me that it does not apply to my items. The cashiers at the Michael’s near Beaverton Hillsdale Hwy have never given me any hassle. It’s very bizarre and definitely not worth the trouble, especially since there is always a long line to check out.

The lady at the register let me run back and grab more Christmas stuff after I realized what a great deal everything was. That gets five stars. My fiancé was at the register while she was ringing up the MANY items I bought, so I hurried and grabbed a few more other things. I got back as she finished scanning. She was so polite, so welcoming, and so friendly. The whole, entire Christmas aisles were 80% off, and I realized this Christmas that I don’t have much decorations. I figured I’d wait until the end of the season, and I’m glad that I did! I got two wreaths, lots of bows, quite a few weeks ornaments, and flowers for under $ 30! The store was clean and organized; even the Christmas aisles! The employees were helpful. Parking was easy, and checkout was awesome. I would recommend this location, and I will be visiting again.

Most disgusting restrooms I’ve even been in (a small step above a port-​a-​potty)
No one is ever on the floor to answer questions and if they are, they are the least pleasant people.
Never impressed with anything here. Never enough cashiers. Lack of store organization.

Do not expect great customer service because you won’t get it but honestly I could care less because I am a craft store pro and come here all the time. The have coupons (go online or on your phone and grab them every time you shop) wich are pretty great and always have super sales throughout the store. The rule here is NEVER buy anything full price. If you need a spendy item you can always get a 40% an item coupon… go one day after another with two different coupons if you need to — the savings are WELL worth it seriously.
I find so much for my house here and love wen they come out with whatever seasons new stuff. This particular location as a great selection of terrarium stuff whereas the one on Western Ave in Beaverton has far more home décor (pro tip).
I went in last night and for $ 20 I bought a pile (and I do mean PILE) of clearance little chalkboard clip labels for when we host wine and cheese parties, a large easel version of the same, a gorgeous Parisian inspired magnet box (to hold my colored pencils), a paper mache gift box and a set of three hair clips.
This brings me to several other points with Michaels which are most about the front of the store where you can find «THE BINS». First off… this place RULES for stocking stuffers… most are $ 1.50 and under and are great stuff if you look. Anything from lotions, monogrammed mini tissue packs… you name it. I had been looking everywhere for a magnetic notepad — just something for our fridge grocery list so I wanted it to not be ugly but everywhere I looked. ugly or expensive. Randomly Michaels had ones with a simple fleur de lis — great magnet, looks awesome…$ 1.50 each — NO JOKE… I bought a stack! They change out the stuff constantly so take a peek. Yesterday’s score was three hair claws (the perfect size you cannot find anywhere)…$ 1.50…can they even make them for that cheap? I almost always find something in one of those bins so take a slow peek while getting into the line.

I’m not a craft or art guru, I’m a complete newby but I like to do fun projects from time to time. So of course I go here so I can get all the things I need for said project in one place. I have been here many times and the products are good the prices are fair I really appreciate the discounts from the app I found (And here comes the BUT) but, the lack of customer service drives me crazy! On my last visit looking for something I have never looked for before (mod podge) not one person was able to help me for quite a bit. It was easier to find some of the thing that I needed than it was to find someone that worked there (I think they were hiding from me!) When I did find a gal I had gathered everything I needed except the mod podge (by the way not a fan of mod podge after several attempts and fails for the record), as she scurried away in the opposite direction she yelled back aisle 2! Well that’s great since the aisle go to the ceiling and it’s like where’s waldo looking for the aisle markers. To top it off I finally get to the check out and I felt as though I was bothering the lady. Not a smile or a greeting.
Long story short they have what I need so I will continue to shop there but they only get 2 stars for there sub-​par customer service. Just don’t expect smiles and helpfulness, get your product and get going.

4 stars for the great service I received the other day! This was my second trip to Michael’s that day (went to the one in Beaverton first) and was surprised at how much more stocked they were than Beaverton’s. I was looking for a particular yarn and asked the guy working there if they had more in the back (after my failed attempt at finding one underneath the shelves). He said no but urged me to come back on Friday! Thanks for the tip!

I come here often. I like to DIY and craft. I mostly come here for craft paint, spray paint, and dried flowers oh and colored paper. I also get some seasonal decorations for the holidays.
As for customer service I can’t say. I’m one of those people that would rather not be bothered by customer service people. So I like being left a lone. I have also been to this store enough times, that I know where everything is.
As for selection, this store is pretty small. Smaller than any Michael’s I have ever been to. Wished they had some fabric selection as I’d rather not go to Joanne’s on 99W.

This is my hometown Michael’s. They carry most standard craft items. I find myself here a couple times a month. I can echo what other reviewers say about the store being understaffed. Overall, I am a fan and can usually find what I am looking for… Paint, framing materials, paintbrushes, mini clothespins, etc.

I’m told constantly that I’m a crafty person, but I need to be straight with you: I don’t feel crafty at all.
I don’t get Pinterest. I’ve never picked up a knitting needle. I’ve never hooked a rug. I’d sooner staple my pant legs than learn to properly hem, and I couldn’t create a centerpiece to save my life. Well, maybe, I could throw something together… I mean… to save my life.
Yet. I have projects. So many projects. And those projects often require crafty materials. I’ve spent countless hours wandering the aisles of the likes of JoAnn’s, Fabric Depot and Michael’s looking for just the right bauble or shiny doohickey for that costume, or invitation, or who knows what.
In contrast to other reviewers, I’ve never had a bad interaction with the staff here, but then again, I’ve never asked much of them except to ring up my purchases.
The strength of Michael’s above its counterparts lies in things stamp– and sticker– and frame-​related. And holiday themed, and Christmastime smelly.
That last one might just be a craft store thing in general, though, because JoAnn’s (OK in the stamps department but better in the paper punches and jewelry stuffs) has a pretty strong lock on that cinnamon-​soaked Christmas aroma too.

Due to the amazing plethora of items for almost every crafting need, and great prices, I have been a loyal customer for the last 17 years– that is until last weekend!
I brought my mother in for your big sale, you were running a 40% off coupon for 1 regular priced item, and a 15% off coupon good for savings off of your entire purchase of sale items. We spent about $ 160.00 dollars, and the clerk only applied the 40% off coupon to the 1 regular priced item as stated but forgot the 15%. The difference in price for our total purchase was around $ 24.00. I called the next day, and spoke with 4 store associates as I was transferred all around the store. The first person had no knowledge, and transferred me to an employee named Denise, who was beyond rude, and sounded angry that I had a question about a possible price adjustment. I understood that it wasn’t her department and even apologized for the last employee who transferred me to her, the wrong person. Next, I was then transferred to another employee who said he was a clerk. He lightened up when I explained that I did retail for over 10 years, and remember fully well about people who would call up and complain about something I had no control over. I stated that in no way would I want to cause a problem, but I would just like to have a price adjustment if possible by bringing in my receipt. It was then explained to me that I would have to bring back every item purchased to receive a price adjustment, since the computer system requires that you return each item, which would then have to be repurchased for it to get the sale price. I told the clerk that while if this is store policy, that isn’t his fault or anything, but I found it unacceptable that I would have to bring in all of those heavy candles I purchased, along with all of the little items, some of which were already apart due to a project we started. This employee then transferred me to a manager named Shawn.
Shawn informed me that no one would want to impute the sku numbers by hand from the receipt, which was the reason for having to bring back every single item for a price adjustment. Now, if this is your policy, that is terrible customer service for an issue that WAS YOUR FAULT, and why do your employees not learn their 10 key? Both Shawn and the employee I spoke to before him told me that inputting the numbers by hand would take about a half hour? Really? C’mon!
What really blew me away was the attitude I got from your manager!!! I was very polite to all 4 employees I spoke with when I called, and all I asked for was if they could problem solve around this, maybe just even issue a store refund would have been nice, but the attitude was shocking. The exasperation in this manager’s voice was disrespectful, and then he pretended to not know which sale had just ended the previous day! Wow that makes me never want to come back! Clearly my purchase for $ 160+ was not valued, and I am not a valued customer. Your employees that work in the store, are the face of your company. Is this what you want people to think of when they need to purchase art supplies? I’m so glad that I live in an area, where there is competition. I will be frequenting Jo-Ann’s Fabric and Craft Warehouse from now on.

I would go to Michael’s more if the service was more consistent. This location is no different than the other Michael’s location. Actually, they have more friendly employees here but there’s one particular employee that I always usually get and she is never friendly. She never smiles and acts really dis-​interested in engaging me as a customer. I don’t know if corporate just likes to hire ornery, rude, crabby employees or what. Unfortunately, I have to give this place a 2 star because of this employee. Michael’s needs an overhaul on customer service training for their employees. They suck at customer service.

Wow. What a terrible experience. For a Christmas party I wanted to make a kicky holiday fascinator, and called ahead to see if they sold the little fascinator hats for decorating. Since I live half an hour away, I didn’t want to waste a trip. I was told by the employee that yes, they had exactly what I was looking for. Got in my car, drove over, and wandered around the store for 15 minutes searching first for the supply, then for any possible employee to help me. I ended up having to bug the people at the framing department, who after an additional 10 minutes intercepted the manager, who sent the message down from on high that they didn’t have them after all. Total waste of my time, gas and money. Why are they so understaffed that you have to stalk down help? I don’t normally go here, which just transformed into never. Run-​of-​the-​mill supplies coupled with apathy – no thanks.

Customer service? There is one, maybe two ladies who work there that offer this but everyone else… not! This place drives me nuts, I try to avoid it if I can.

Um ya, no. I rarely go to Michael’s after finding all the locally owned art stores here that are truly so much cheaper. BUT, I needed a mat and fast and didn’t have the time to drive out for it so I stopped in. Once home, the mat was just a centimeter larger than the size advertised on the label and too big for the frame so, back to Michael’s. When I asked to do a simple exchange for a mat that was actually the correct size (I brought my ruler) I was hounded, scolded and told that if they let me do the exchange that I then couldn’t return the next one should there be a problem because «really once I spent the money they didn’t have to do anything further for me».
Uhhhh what? Thanks for the lecture and the obvious inability to service your customer. Thanks also for making it clear that I should never do business with your ridiculously overpriced store again.

I am at Michael’s twice a month at least. The kids need glue, glitter, water color, construction paper, pipe cleaners, sticky this, shinny that, and color anything all the time.
I get painting supplies, picture frames, and an occasional fake plant.