Reynolds Kennels

AWFUL! Horrendous customer service. It began with us being stuck in a traffic jam on our way to the kennel due to an accident on the freeway. When we called to say we would be 15 minutes late (which I thought was very polite of us), they were rude. We were told on day 2, ONLY after I called, that one of our dogs had been extremely stressed, chewed up both her beds due to the stress, and seemed extremely unhappy. What if I hadn’t checked in? Were they every going to tell me? But– the main issue– and the reason I am giving them a 1 star is that when we picked up our 3 dogs after 3 nights, when we returned home… none of them wanted to eat. They just stared at their food. That afternoon the explosive diarrhea began. All 3 of our dogs had diarrhea nonstop for 2 days. The second night after being home, the laundry room in which they sleep had diarrhea on the walls, the washer and dryer, and all over the floor. It looked like at least 8 different piles where the dogs couldn’t hold it. We had to clean up the diarrhea at 12:30 am, 3 am and 6 am. We tried to get them through the night as comfortably as they could, and our vet told us this morning that we need to bring all 3 of them in A.S.A.P. This will cost us a minimum of $ 500, and this is on top of the $ 400 we spent to board them for 3 nights. I am actually writing this as my husband loads our dogs up to go to the vet. I am so angry at this place, that I am shaking. The main reason I am so upset is that I called Reynolds this morning to tell them about this. They curt answer, «Well no other dogs have this problem and we did tell you that on the morning of their last night there was blood in one of their stools.» I said to them, «Well, I feel that it’s only fair to give you the opportunity to explain this situation, apologize for the inconvenience and vet bill, and make us feel that you didn’t put our dogs in such a stressful situation that they all have this going on.». She said, «Again. We have no other dogs with this problem. Soooo…» This is not a virus that they picked up, the vet said it would take longer for the parasite or whatever it is to show up if they caught something from the kennel. I understand that parasites, viruses, etc. can show up when you have so many dogs together. But, this is more troublesome. This is 3 dogs that have had such extreme stress to their system after a 3 day stay that they are: 1). Refusing food still 2 days later, 2) continually experiencing explosive diarrhea for 2 days straight, and 3) on their way to the vet that will now bring this experience close to $ 1000. The absolute WORST part is how they handled it. They didn’t care, and they didn’t show any concern in finding out how this could have happened. Horrible, awful, removed, uncaring, customer service. NEVER again will I use this kennel, and I will tell everyone I meet that has a dog to not go here, either. Windy Ridge… the kennel we normally use, but was full… would never treat their customers this way. Not only are our dogs never stressed when we pick them up, but they would show some concern if we called to talk about what we experienced. Off to the vet now… the dogs are loaded in the car. ughhhhhhhhhhhhhhhhh…

We just boarded our 55-​pound pit mix «puppy» at Reynolds Kennels for the first time. We toured the facility in advance and were very impressed with the cleanliness of the kennels and the professional nature of the operation. Baxter is an *extremely* high-​energy boy — who *loves* other dogs — and so we were very happy with the idea of the four, one-​hour outdoor free-​for-​alls in their super-​big, fenced-​in space.
We picked Baxter up almost eight hours ago and he’s still knocked out from his «vacation» — clearly a sign of how active he was while there. We will not hesitate to take Baxter there again for future trips (in fact, I’m getting ready to make that next reservation).
I only wish the Reynolds family would add a space for troublemakers — maybe a separate, smaller fenced-​in space for which they could charge a premium? Unfortunately, Baxter’s adoptive older brother is a bruiser; he and Baxter get along fine, but we caaaaan’t quite trust him with other dogs. Just a (purely self-​interested) suggestion! For the time being, though, separate «camps» for the boys!

Our dogs, Rocky and Kona, love this place whether it’s for the day or a week and if they didn’t go there at least once a week they would rebel and it wouldn’t be pretty. We will never take them anywhere else. Kudos to the Reynolds family and to their great staff.

Reynold’s is great! Tucker absolutely loves it there and they couldn’t be nicer. He runs and runs and plays with big dogs and little ones like him. He gets excited when we turn down the road to the farm… I don’t worry a bit when I leave Tucker there, I know he is taken care of and loved.

We absolutely LOVE Reynolds Kennels and so does our dog! We have used them for a few days up to ten days. Each time it’s easy to make an reservation, pick up and drop off. Plus, they will video and take pics and post on Facebook! It’s so nice to go on vacation and not worry about my fur baby!!! Highly recommend! It’s like sending your baby to a family member!!!

We could not be happier with Reynolds Kennels. When we needed to board our 8 month old Marley for the first time, I was really nervous about leaving him somewhere. I checked out other Kennels in the area and didn’t feel quite right about them.
Then I found Reynolds Kennels. Its a family run business on their beautiful property just outside of Tualatin. There is a huge place to play and the actual Kennel room was very clean and temperature controlled. They bring the dogs out 4 times a day for an hour at a time for interactive play. Additionally, you are always welcome to call and ask how your dog is doing.
When I picked Marley up he had just been bathed, his blanket was fresh out of the dryer, and after being excited to see me for a minute he started to jog back to the Kennel area to play with his new friends!
For such a reasonable price and such a great experience we will never be bringing Marley anywhere else.

This is the best dog retreat