Visionworks

The doctors here are rude, lack professionalism, and customer service. An African American doctor, heavy set, is the worst of them all as she rolls her yes and behaves like she doesn’t want to be there. If you attempt to inquire about any step in the process, she will roll her eyes and upon departure begin to talk behind your back. The first visit was a bit more tolerable, however, just as uncomfortable as any question posed was against the rules. Pay an extra 10 and go to a eye doctor who wants you as much as you want them.

Picked up my new glasses today. Something is off. They don’t seem to fit as good as they did when I originally tried on a pair. The employee @ the eyeglass fitting station was helpful enough in trying to get them right, but I feel like after all we did they are still off a little. I went over to the rack to try on the «floor model» again so I could compare the two, but the model I chose was not there anymore. When I ordered the glasses I requested a brand new frame since I was paying for them. Especially once I found out that their normal practice is to change out the lenses and give you back the floor model with your new lenses in them. You heard right, you get the pair that everyone has been trying on. When I drop $ 300-​$ 500 on a «new» pair of glasses, I want a NEW pair of glasses. The employee that took my order ensured me that I would get new frames since I requested them, but after seeing that the pair I picked out wasn’t on the floor anymore, I am hesitant to believe that this actually happened. I may have to return for a few more adjustments in order to get these to fit right. Which is a pain in the butt… but all in all, I CAN SEE NOW! And that has me very excited. Be warned though, if you want a NEW pair of frames VS the floor model they give you, be sure and ask for it when you order your lenses. I had no idea I was going to get the «used» floor model if I didn’t bring it up in conversation myself.

I should have left when I overheard someone mention that she spent 4 hours there the other day. Since when is getting a pair of glasses as painful as buying a car?! It took TWO HOURS to order one basic pair of glasses. In addition, Larry tried to sell me anti-​glare without telling me how much it would cost, only that my insurance provided a discount (which turned out to only be 20%). When I told him the anti-​glare was too expensive (which clearly suggests I am price conscious) he ordered fancier lenses without even checking with me. I am never getting glasses and never using Visionworks again.

The one word that comes to mind about my experience with this location would be extortion.
Upon my exam for contacts the Dr recommends that I have a trial of three different contacts due to my astigmatism that worsen in my right eye. As for having better vision and eye care, I agreed. So for 6 weeks, try three different 2 week contacts.
Cut to the chase, one of the contacts of the last trial pair they had put me on had tore right before leaving to the office. On the phone, they said sure enough they have me covered on just getting me another trial. I think I should have asked in specifics how long that would take and would they simply just give me a replacement for the ONE contact that just tore.
So taking my «lunch break» to drive with one good eye from my office in Roswell to this location, they «regretfully» informed me that the new trial of contacts would take a couple days, to get in which turned to a week and some days. Great. Not the option of just providing ONE contact to replace the one that tore, with another contact that was almost the same prescription of .5 power difference that they had.
Once there, I had one of the ladies that was handling my «customer service» repeat my options because I couldn’t believe when I heard it the first time.
Since my trials were up and the Dr approved of sticking with the brand of contacts I had prior, they wouldn’t release my prescription unless I bought the contacts through them (6 boxes) directly at a higher cost which would equal to $ 50+ per box, instead of just buying it myself online for $ 30 per box. Nor would they give me another trial of contacts so I wasn’t blind unless I ordered it as well or wait two weeks and then get my prescription released.
I should have just left and went to another eye doctor. Pay out of pocket for another exam since my insurance company already paid them. But I paid for the year supply of contacts through them, just so this would be the last time they ever get my money. Expensive lesson learned.
If I didn’t have an old pair of glasses left, I would have been completely unable to see correctly for the week and some days before my trial came in as well as the order of contacts I placed. I’m –5.5 and –5 with astigmatism, so yeah, pretty blind that I wouldn’t be able to function day to day with out visual aid.
So finally after a week and 2 – 3 days, they leave me a voice mail that my order and trials of contacts are ready for pickup. When I arrived, they informed that I didn’t have to test me again with the trials and just use the box contacts I ordered. So why did I even have wait to get trials again in the first place?!?
Unless you’re getting a super deal on glasses. I’d just go to another store and save yourself a headache and getting hustled.