Al’s Ace Hardware

I’ve been going here for several years and the customer service has always been very consistent.
A couple of the guys who work here really excel at customer service, know their stuff, and always help me when needed. Some of the other salespeople, not so much– those guys and gals just do the minimum and don’t always know the right part that I need to fix something etc., so I just avoid them if possible and find the other guys who I know will actually be helpful.
This store usually has the things I’m looking for when I’m in a bind or hurry, and the location is convenient with plenty of parking and easy access.
Their prices are very reasonable and sometimes some of the items are just a bit higher than say Home Depot, but you are paying for the convenience of shopping here so it works out.
Overall I like this store and will continue to shop here as needed.

I went to Al’s on Saturday because they said they would price match with Lowes, and the Ace in my neighborhood said they would not. My neighborshood Ace is on 22^nd and Kolb. Alice and the rest of the staff at Al’s Ace Hardware were personable, competent, and caring. I got what I thought I needed and away I went. They were even friendly to my two little dogs I didn’t want to leave in the car.
As it turns out, what I got didn’t work and on Sunday I went to Ace at 22^nd and Kolb to return it with the receipt. They wouln’t take it back because I bought it at a different Ace. They said they are independantly owned. I asked if that was really my concern as a customer, and they assured me yes it was my problem. I went back to Al’s, spending about 20 min on the road, plus gas to return my item. They took it back with a smile.

Convenient, but overpriced, but worth it if you are DIY and need some guidance.

I try to go to Ace when I need something, and this review is specific to last weekend’s visit, but reflective of pretty much every location I’ve been to.
I’m a single mom. I wear high heels and big sunglasses and skirts. I drag my two kids with me on chores, and I like to tackle «really hard for me but truly pretty simple» home improvement projects.
When I walk into Ace, people are probably shaking their heads at me. BUT… someone is always immediately there to help. Last weekend, the gentleman walked me from aisle to aisle, choosing what I needed for the electrical job I had decided was mandatory. He made suggestions («um, you’ll flip the breaker off, right?») and gave me my options, all while chatting with my kids with a smile. We were in and out in record time.
I do not get this kind of customer service at other hardware stores.
Only 4 stars instead of 5 only because there were a couple of items that they didn’t carry, and so I’ll have to make another stop at a larger hardware store.
Thanks Ace!

I have gone to Ace Hardware once in a while for little things that I need for my projects. I have always had an easy time getting what I need. However, each location is different and I take that into consideration. This location was a disappointment and here are my reasons for saying so.
Reason #1: If you are going to tackle every customer who walks through the door with «good» service then at least follow through with your claim. Ugh, don’t promise to help them with trimming, shaping, measuring, sharpening, or bending an item and then later say…“Sorry I am not able to do that.” It’s a false promise. (minus one star)
Reason #2: Hiring someone with experience doesn’t mean they have to be technically elderly in age. The guy who couldn’t fully help me was slow mentally, and I had to speak up loud for him to hear me. It was tough to get a clear idea across to him. So that probably didn’t help any either and it was irritating. (Minus one star)
Reason #3: Prices are not displayed on everything and had the guy told me my tiny purchase of a single pipe was going to be five dollars, I would have laughed and gone elsewhere. (minus one star)
Since Mr. Slow couldn’t follow through with his promises I had to drive to The Home Depot… and guess what?! They could do what I asked. They can measure, trim, bend, cut and more. So, I would say I will be going to a different location or at least Home Depot from now on. I don’t want to drive around town just to have someone else finish the job from Ace Hardware. At least I have a happy ending. :)