FastMed Urgent Care

I will not be going back to this urgent care again, which is sad because it’s literally 2 blocks from my house, but I do not feel Fast Med gives competent care. I am not one to complain, and I’m a registered nurse so I know full well the stresses of being a healthcare professional, but my experience with Fast Med Urgent Care on Tucson and Broadway was horrible!
I waited for about 10 minutes after turning in my paperwork. No big deal, just found it odd since I was the only one there. I get taken back and tell the medical assistant immediately that I was there for a strep throat test (I’ve had strep throat about 15 times in my life so I know what it feels like). She performed the swab to test for strep throat and said it takes 6 minutes to result and the nurse practitioner would be in to see me once the test resulted. A few minutes later the nurse practitioner (who had the personality of a cardboard box) came to the exam room and informed me that my test was negative for strep throat and that I had a virus. I had been running fever and couldn’t eat because it hurt too bad to swallow. She then looked in my ears and informed me I had a right ear infection. I was baffled but didn’t know what else to do, so I took my paperwork and left. They had sent in a prescription to my pharmacy to treat the ear infection. I’m still feeling very baffled so I’m sitting in my car outside the clinic and I begin to read over my paperwork. Right there in the paperwork it said my strep throat test was POSITIVE! So I go back in and speak with the receptionist. Told her that I was told I did not have strep throat but that my paperwork said I did. She went back and spoke with the nurse practitioner for a few minutes and they both came back. The nurse practitioner said that it was a miscommunication, that she was told the test was negative when in fact it was positive. So now I’m a little shocked that this mistake occurred, but I just want to make sure I’m getting proper treatment so I question the type of antibiotic prescribed (in all 15 times I’ve had strep throat I’ve been prescribed a Z pack, but this nurse practitioner prescribed a different antibiotic in the penicillin family. The nurse practitioner actually became defensive (which I know is a normal reaction when someone makes a mistake but as healrhxare professionals you have to hold yourself to a higher standard and give excellent care. If a mistake is made, then you go above and beyond to making the patient feel confident they received excellent care by the time they leave your facility). She became very defensive that I questioned the antibiotic, which I don’t understand why she’d be defensive. I had every right and reason to question it because it was prescribed to treat my ear infection, and until I walked in there to question my contradictory results, this prescriber didn’t even know I had strep throat! Needless to say, I was not confident with her defensive curt response so I asked to speak to the person in charge. The nurse practitioner huffed loudly, pointed to the receptionist (yes receptionist!), and then stormed off. I told the receptionist that I was not trying to cause problems but that surely she could understand why I would not feel confident in my treatment plan without further explanation and that I wasn’t sure how such a big mistake could be made. Her response was that it was human error due to miscommunication but that the results were placed in the computer system correctly, hence my paperwork reflecting that. She went on to say, «Havent you ever made a mistake in life? Human error.» She also said that if I had questions about the antibiotic to consult with a pharmacist.
Wow!!! Honestly, I get that mistakes are made, but a healthcare professional should always see results for themselves before prescribing treatment. Also, when she realized a mistake had been made a proper «I’m sorry» would be good, not getting defensive and making me feel worse that I already do! Also, she should have shown me research that supports the fact that the antibiotic she prescribed treats both strep and ear infection, not just tell me that it does. Because lets face it, after such a big mistake I don’t have much confidence in her as a nurse practitioner, especially when I told them that I had never been prescribed that for my previous strep infections. I left there feeling very upset, not cared for well and amazed that this place is in business with that kind of unprofessionalism poor customer service.
I spent the next hour researching the antibiotic and speaking to my pharmacist who assured me the antibiotic prescribed would treat my strep throat as well, reassuring me that he understood why I would want further clarification given my experience.
Fast Med at Tucson and Broadway scares me! Makes me wonder who else received false results/​information and was wrongly treated or not treated!

While there are number of things that are quite good about this urgent care facility — comfortable setting, friendly reception, new facilities — one part of my experience stands out as quite unpleasant. The nurse practitioner who took care of me had the bedside manner of an assassin. She didn’t want my child and my wife in the room with with me and was curt and somewhat arrogant. My questions about her prescribed care for my condition were replied to with defensiveness. As the spouse of someone in the medical field I know what it’s like to get challenged by people with little information from the Internet, but my questions were really just questions. Perhaps she had a bad day, perhaps I rubbed her the wrong way, maybe she’s just unpleasant. Whatever the reason, I’d go out my way to not go back to this place.

This is not FAST med. After waiting 20 minutes in exam room (after 15 minutes in waiting room), I left room only to find doctor eating lunch. 10 more minutes and she finally arrives and gives little assistance. Can’t believe I spent $ on this.

Walked in at 10 minutes before closing, after being turned away at another urgent care. All I had was a chin laceration that needed three stitches. I was seen promptly and taken very good care of. The manager Maricela who was visiting from another location was great as was the NP Becki.

Incompetent. Wrong diagnosis. Had to follow up with primary doctor as symptoms worsened after visit

Long. sorry :).
They get two stars because I have been there multiple times and usually I was taken care of. I got tests done, got the diagnosis and the urgent breathing treatment I needed and they wrote me prescriptions. one front office employee was a bit rude, but over all it was fine.
I have major breathing issues and I MUST have access to my medication immediately when I get an attack; I have issues breathing when I lie down, so attacks often occur between midnight and 7 am. when there is nothing I could do for help but call 911. They gave me my first prescription. I was running dangerously low on my medication. I had a doctor’s appointment (at an actual doctor’s office) for a renewal but that’s three weeks away and I only had enough for 4 – 5 days. So I called and asked if they could get me an emergency refill. They weren’t sure if a pharmacy would take it – that’s odd, but if that’s how things work they can’t control that.
First I tried to schedule an online appointment. none were available for 2 plus hours, even though they said it was empty.
I live very very close. I said give me five minutes and I arrived within 5 – 7 minutes; no one was there. I said «I am Kelly that you just talked to. here is my prescription. Here is my access id (I have Obamacare).I don’t use the golden rule policy listed on my records.»; the receptionist got on my case – for trying to check in!
Another employee flat out threw me out and I WAS NOT BREATHING WELL. She demanded to know why I hadn’t used the medication and she threw a fit when I told her «I can’t get more for 3 weeks. I don’t have enough». How much do you need? At least two vials a day. or 3. (There are eleven vials in my box.) So you have plenty. Okay. I should have used it. But I needed enough to have in case of a true emergency. and I was dangerously low but not having a true emergency yet. Plus I wanted to prove I need this medication now – by being sick from not having taken it when I needed to – because the doctor’s office I go to refused to give me an emergency prescription to cover the gap until I could see a doctor. (That’s not their fault, of course. but I wanted to prove I really had an emergency.) She accused me of yelling at the other employee; I was impatient (guilty) but I just said «all I need is more of this.».
She sent m to the ER. I asked if I could get a breathing treatment now and she said «NO. then you won’t go to the ER». I said I would; I can’t breathe right now. So they wouldn’t even try to either help me or figure out if they can give me an emergency renewal of medication that they’d already prescribed me – even though I told them several times «I have a renewal appointment. I just need an emergency extra prescription now; I don’t have enough to cover the time between now and my appointment». I had the box with the medication and everything they needed on it. She declared that I had to go to the ER because «there is something else beyond this that I can’t help you with. you have mental issues».
At the ER they were awesome and got me my prescription – after giving me a check up and getting me and immediate treatment– but they said fastmed should have given me the prescription. And guess what? Everything at the ER IS THREE TIMES THE COST. that;s why I needed fastmed to give me the prescription!

Horrible. Horrible. Horrible. The receptionist/​medical assistant, Dori, is absolutely rude! Waiting takes forever, for just two people. And she can’t even give anyone an estimate of when the waiting will take. All she can say is I don’t know, an hour or so. Or she’ll say, «Why is everyone asking me that.» Rather go to a different urgent care. Fastmed is a joke. Won’t be coming back again.

Had to come here yet again for another pre employment drug test. This place disappoints yet again. They’re already telling me it’s a hour and a half wait to pee in a cup. You guys need to change your name to SlowMed. It fits you better. Who has time to wait around for drug tests? Thank you again for wasting my afternoon. DONT COME HERE PEOPLE! THIS PLACE IS THE WORST!

Fastmed? Run away! Run away fast!
I REPEAT… STAY AWAY
from the 2510 E. Broadway office in Tucson
There are much better and cheaper drive-​thru health care providers, Walgreens is much more professional, less expensive and most of all Walgreens is not inept, incompetent, and absurdly priced.
My nightmare began with the receptionist who was informed by my wife and I that we both needed medical attention, however I needed to wait while my insurance was cleared for this so called clinic. We entered at 7:00pm and my wife’s was ready by 7:15 and admitted at 7:55. My insurance cleared me at exactly 7:56
I informed the receptionist Kristina who just handed the fax to me that I was now ready but she insisted I would need to wait for the two people who arrived after me. Naturally, I argued that I was already there and had waited an hour and she agreed she was made aware that the two of us were to be seen together, yet I would still need to wait for the other two people before getting medical attention. I replied that it was unfair and would not seek their services after all. Meanwhile, my wife was in a box waiting for someone to assist her for the various bites/​stings on her legs she got as a result of gardening. The itching and discomfort kept her up the entire night before and nothing helped to relieve the pain. While she awaited attention my wife spoke to a staff member about my having to wait. My wife’s nurse practitioner said as long as we paid a separate invoice it could be done, that we could share the same room. The nurse prescribed two medications which after 18 hours have accomplished zilch, nada nothing! The itching and discomfort persists.
Shortly after the nurse left to write the scripts a male staff member entered to inform me that I would need to wait for another day before receiving treatment because I was admitted too close to the end of their shift. I was being rejected for medical care even though I was in the clinic an hour an a half prior. It was obvious that I was suffering from severe allergies, my nose was bright red and my eyes were swollen and I carried a handkerchief the whole time in my hand to use between sneezing fits. No one addressed my apparent and obvious poor physical state and this alone should be grounds for a lawsuit, it is so utterly unprofessional its hard to believe the USA now allows this lack of moral medical ethics. Is it now acceptable for a patient to be rejected for medical care because its closing time and staff wants to go home?
How low have we allowed our healthcare providers to go, and worse still
HOW LOW WILL THEY GO?
I doubt any REAL doctors would work for an outfit like this one as it would require moral and professional ethics which most doctors truly aspire to but in FraudMED it is sorely missing! I am questioning my choice of health insurance due to this ordeal.

Are you kidding me I got here at 4:01 I am in so much pain and you tell me I need to go somewhere else. This is the worst urgent care facility. They are just here to turn a profit and not help anyone. If zero stars was an option I’d rate them that

The facility is clean but shockingly understaffed, which made for an outrageous wait time. Staff treated me well but was unnecessarily passive-​agressive with several other patients.

Thanksgiving morning started out with a bang, or at least a trip, when my mother lost her balance and fell in the kitchen, hitting her head on one of the cabinets. Luckily we had just arrived for the day, and so while my wife and kids stayed with my dad to clean up the blood from my mom’s head that had dripped on the floor and carpet. I hustled her into the car and drove her down to the urgent care.
They took one look at my mom and got her right back to one of the treatment rooms where they went to work stopping the bleeding and making sure she was OK. Thankfully, other than a lot of blood, mom was good and really just more embarrassed than anything else. The Nurse Practitioner and the assistant made my mom comfortable, explained every thing they were doing, and got the blood flow stopped. Since in all the confusion, mom had left her reading glasses at home I filled out the paperwork and just marked the places where she needed to sign.
After getting the bleeding stopped and making sure there was no concussion, they cleaned up her wound, glued the gash back together, and covered it with a dressing to keep it protected while it healed. They even took the time to clean the blood out of mom’s hair since she would not be allowed to get the dressing wet for the first day.
It was some of the most caring, prompt, and efficient medical service that I have ever seen.
To follow up, we were just back in Tucson for Christmas, and mom showed me that you can barely see where the gash occurred.
I would not hesitate to recommend FastMed Urgent Care to anyone in need of fast medical treatment.

This place is brand new, every thing is clean and top of the line. Other then that this place runs pretty slow, even when I was the only patient there and the nurse practitioner (no doctor) also came across as very ditzy (she kept telling me she had no clue what was wrong with me and wasn’t sure what to do and I had to remind her to write me up a prescription for my symptoms, not very encouraging). They staff were very nice, but I lack confidence in them.

This urgent care is by far the closest to my house and I was pretty happy when I saw they remodeled the previous 7eleven/​Roses and More. It is a nice change and looked pretty nice on the outside (at least by urgent care standards). I made an «appointment» through the online website because I wasn’t feeling well and didn’t want to have to wait for hours with other sickly people. I was pleasantly surprised when I got there and was literally the ONLY one there, woohoo!
The two women who greeted me were friendly and prompt-​ish. They gave me the paper work to fill out and I returned it fairly quickly. I still had to wait, though I’m not sure for what since I was the only one there but it was only like 10 minutes so no big deal considering I was expecting a much longer wait time. They took me back into a room and I got to see the LPN is what she said her title was but the woman who took me back said she was a PA, hmm… Either way she was very friendly and listened carefully to what was going on and knew exactly what was wrong and what I needed. And off I went with my prescription in hand less than 45 minutes later.
The only reason I did not give 5 stars is I’m still waiting to hear back about a test they did and haven’t gotten a call (it’s been a week) and I had to wait 20 minutes for my summary/​release paperwork which had, maybe, one sentence on it.
Not bad FastMed, I will be returning to this location if need be in the future.