Head West Smoke Shop

Purchased my vape pen from these guys since I already bought my shisha here and because the shop was conveniently close to my good smoking buddy when we were out late. Chris the white dude with dreads was unhelpful and didn’t want to do his job. when I originally asked him to show me how the pen works and is set up he just told me to «watch a youtube video» and I had to pressure him to set up my pen for me.
The pen was hitting weird and after a few hits was hitting harsh with a 0 nicotine content juice. The shop was closed so I couldn’t take it back that night. The next day I brought it back and the woman that was working there said she couldn’t give me a refund (I let her hit the pen and she even said it was hitting weird and still hit weird even after we re-​set it up) and had to call her boss in phoenix. The guy from phoenix didn’t want to give me a refund for his defective product either. He told me that I had to wait 3 days for him to come down from phoenix so he could take a look at it and I told him that I wasn’t going to wait 3 days for him to get a refund for a defective product his shop sold me. He told me that he would send his guy to see if the pen was defective. Lo and behold the guy that he sent was the unhelpful white guy with the dread locks. Long story short he re-​setup the pen and it was still hitting the same with the harsh burnt taste and then he had the audacity to claim that «it was supposed to hit harsh like that» even after he admitted to me that he knew very little about vape pens «since he doesn’t smoke them» earlier. After I called him out he agreed to replace the pen with a different (cheaper) one. After about 10 – 12 hit after I left the new pen completely went out and doesn’t work at all. I called the shop later and got someone new on the phone, I told him that the new pen was defective and he told me that he would pass on the info and have them call me back. I never received a phone call back from anyone. I wouldn’t recommend this shop to my worst enemy and will be filing a BBB complaint as well as having my bank pull the funds out of their account for selling me a defective product and not giving me a refund.

Accidentally stopped in at a smoke shop on 1^st and Prince and was told by the owner that he didn’t own «that kind of smoke shop»…Alrighty then. He suggested we head to this place and I have to say, I am really happy with his suggestion! The no smoking sign on the door was ironic at first, but greatly appreciated upon opening the door. The store is clean, well organized, and has a great selection. We were greeted by an awesome sales associate, who put up with our lame sense of humor, right at away. He was friendly, knowledgeable, and was eager to share the day’s sale. We left with our purchase and will def be heading back in the future.

Do you know how most smoke shops have 2 or 3 employees inside smoking cigarettes and cracking jokes? well not this one, they dont even smoke inside! so instead of smelling like stale smoke and inscents it just smells like inscents! which is good in my opinion! they sell come cool clothes there too! litterally anything you could ever need from a smoke shop and very helpful in explaining what will work best for you!
Great service and as proffesional atmosphere as a smoke shop can have!