Holmes Tuttle Ford Lincoln

It is not possible to explain how they saved us! Broke down with our 2014 Thor ace (broken sway bar brackets) in benson. Pat in customer service walked to parts to verify they had brackets Friday 5 pm. We arrived at service at 7am Saturday morning and at 1pm same day Fred had us on the road headed home. These people with above customer service and impeccable practice of trade made every bad customer service experience a distant memory. On our way home to California because of you!

Home of the two hour oil change. You had better not have anywhere to be if you decide you need an oil change. The staff was nice and polite but I’m really not sure why it takes so long to change oil there. I’m an aviation mechanic and I get two hours to do an oil change on an airplane when I have to actually take cowlings off to even access the engine and run the aircraft before and after for a given period of time as well as cutting open the oil filter to inspect for metal. So why they take so long to drain oil, change a filter, and replace oil is beyond me. I don’t appreciate my presets getting changed on my radio or my seat either. I understand moving the seat to move the truck but why set the memory? I won’t be back.

Just in from a cross country trip from VT. Needed an oil change, rotation and check up before heading back. I was greeted by Carlos and he was very professional. He got me checked in and back on the road in no time. A great experience.

So I had to calm down a bit before writing this post. I want to ensure it comes off as well thought out, and not reactionary. Please forgive the length, but I find it necessary to relay the full story.
Recently we purchased a used car from Holmes-​Tuttle Ford at Tucson Automall — a 2014 Ford Focus. (Let me state, this is the second vehicle we have purchased from them and had no issues with the first expericence.)
We purchased said car on a Saturday only to receive a call Monday informing us that they gave us the wrong car. Yup. Not only that, but there was a customer interested in buying OUR car that we had signed for. We were then asked if we could come in and fill out new paperwork for the car they had mistakenly given us. After informing the sales manager that I would like to come down and see the difference between the 2 cars he said; «I can send you pictures. This customer is ready to take the car now.» WTH? Obviously I told him no — to which he was none too happy. Later that afternoon, Sean and I drove ourselves back down there to pick up the car we actually owned. The sales manager did not even come to offer an apology. Very poor form!
To make this experience go from bad to worse, after driving the car for a few days, I noticed a stuttering on pick-​up from a dead stop. (Almost like when you drive a manual and don’t give it enough gas.) While we researched the car before buying, we did not see this specific issue mentioned. It was only when I Googled the issue I discovered it was a wide-​spread problem with this particular model. It was also then I discovered that this car is actually a manual transmission controlled automatically by a computer. Not to be confused with an automatic transmission which we thought we were buying. I called the Service Department and was told by the manager that the stutter was completely normal and a very well-​known problem. I was also told that I could bring it down and a test-​driver would determine if the stutter was within acceptable parameters. (Ummm…no stuttering would be acceptable thank you very much).
At any rate, we took the car in and met our test-​driver (best person we met during this entire experience! He’s a keeper.) He ALSO told me this was a very well-​known issue with this car, and had in fact just test driven another one (the original one we brought home if you can believe it!) He determined that yes, the issue needed to be fixed. Problem… it’s a 3 – 4 month wait for the fix due to the widespread nature of this issue. Are ya kidding me?!
Now, after being told by 2 service people that this is a «well-​known problem» with these vehicles, this leaves me pondering the question, «Why didn’t Holmes-​Tuttle perform the simple test-​drive and subsequent fix BEFORE putting this car on its lot for sale? Further, how could the salesman, in good conscience, not disclose this information? While I do love the car overall (I am getting close to 42 miles per gallon, it is super comfy, and it has some nice bells and whistles), I will NEVER, EVER purchase a car from Holmes-​Tuttle again. I find it extremely unethical that they would knowingly put a car with a «well-​known issue» on their lot without first fixing it, let alone not disclosing that information to the customer. Perhaps I am naïve in thinking that a reputable car lot would have ethical values versus the stereotypical used car salesman. Lesson learned.

Dee Westling need I say more :) he’s fast efficient very pleasant to work with great personality knows his stuff and is a straight to the point no bullshit kinda guy.

If I could give this place 0 stars, I would. Salesman was WAY TO PUSHY. Total turn off.

I would give zero stars if I could. Made an appointment for a 30 k service. They came back to me after 2 hours telling me they changed the oil. They had no idea about the 30k service even though that’s what my confirmed appointment was for. Also, you can see the service people are a bunch of demotivated types bothered to work. Screw the maintenance for life thing. I would rather have professional treatment.

It started out rough, however after meeting Jason the service manager I am pleased to say that the service team at ford has really picked up there act. BIG shout out to Ben Godowsky for taking great care of the Raptor crew !

I brought my car in because it was making a clunky sound, and I thought it might be the suspension, and I wanted them to look at a couple other things as well since I was leaving it overnight anyway. They said it’d be a $ 100 diagnostic fee, and that they’d call me back with what was wrong with it. So the next day they called and told me about the suspension and the cost to fix it (yikes! But I guess high prices are to be expected for car repairs), and I was in the middle of a meeting so I had to quickly go. When I picked up my car, I realized they hadn’t looked into ANY of my other concerns. For a $ 100 diagnostic fee. Wow. The work they did on the suspension seems good (I’ve only driven it twice since then, though), but I’m a little irritated that they didn’t look into the other things. I’ll be going somewhere else next time.

I arrived at 12:55pm for a 1pm appointment for an oil change. 2 and ½ hours later they finished with just an Oil Change. I asked the service advisor if they were short handed today or if there was another issues causing such a long oil change, he said it was their policy that it takes two hours and if customers ask that is what they tell them. If they had told me it would take over two hours I would not have shown up. They did not care or even try to explain why.

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We continue to be very satisfied with Fred, our service advisor, and Holmes Stuttle in general. I know we pay a little more than perhaps we would at another shop, but I’m also confident that the folks at Holmes Tuttle know what they’re doing and they do it right. Keep up the good work and thanks for keeping our little Focus running great!

Awful. I took my car in for repairs and when I got my car back more was wrong with it than when I brought it in. When I got my car back the clock wouldn’t let me set it and it was stuck on the same time. My interior lights also did not work. For the initial repair I was told it will take two days, and that they will not provide me with a loaner or rental. I’ve never had a car under warranty where the dealership will not provide a rental car.

After buying over 20 Ford vehicles, most to transport individuals with special needs, will NEVER purchase another. Vehicle with less than 5000 miles that quit with absolutely no warning on a narrow, winding curve and placed my family in imminent danger will not be covered by the warranty… unable to determine cause of the engine failure. Will not replace engine with full warranty because it is a used vehicle! Best part…$ 3000 bill to TRY to figure out what happened. Such an ungrateful business!

The staff has been always very nice and helpful. I have been taken my car there for the maintenance for live for three years already and have no complaints.

a.k.a. Jim Click serviced our GMC Motorhome on 2÷23÷2015.
Service advisor Angie was professional, and thorough and fully understood what we needed to have done.
The service waiting area there has it’s own café and computer room and a kids playroom.
They completed the work in the time frame as promised and we would have given them 5 stars if our windshield had been cleaned off.

My daughter is getting ready to buy her first car. She is in the Navy, stationed in Charleston, SC but wants to come home on leave and buy her car here in Tucson. My wife and I have been doing a little leg work looking at cars she might be interested in. She is already approved for financing through her credit union. One of the cars she liked was the Ford Fiesta so we stopped in to Holmes Tuttle to check them out. A salesman immediately descended on us and once we explained we weren’t buying, but were looking for our daughter, he left without a word. Just walked away! We weren’t able to look in any of the cars or have any questions asked. If there is one brand of car my daughter won’t be buying it’s a Ford. Two doors down at the Mazda dealership a salesman spent the better part of an hour with us.

I have been a Jim Click, Holmes Tuttle customer for over 30 years and find their sales and service staffs to be top knotch. They aren’t perfect, but make up for any short comings by going the extra mile. I have many friends and family that use them and they all rate them highly. I have used many dealers over my life time and these guys are the best.

HTF Service Department:
I found the staff with which I worked to be very friendly and courteous. Throughout the entirety of my vehicle maintenance process, they kept me updated and if at any point additional work needed done as a result of unforeseen issues, the nature of the matter was explained clearly as well as necessary actions or options. Additionally, I found the environment at Holmes Tuttle Ford, both the customer lounge and the intake area, to be pleasant and comfortable. All of these reasons are why I will continue to bring my Ford E150 to HTF for its service and maintenance needs.

Purchased my truck here in March. I bought a 2014 F350. I have now used the service department for the 1^st time due to a hesitation in engine when climbing a hill. I used Garrett as my service advisor and he did a great job keeping me informed on what was going on with it. They have a nice café and waiting area with nice cashiers. Will be using them again in the future hopefully not for mechanical issues but just routine maintenance.

This was the second time I have purchased The Works Service at Holmes Tuttle. As a non-​resident traveling to Tucson more frequently, I will be scheduling a Works service for late December-​early January. Your service staff is far superior to the four Ford dealerships I’ve contacted in the NW and North Denver Metro area. I’ve voiced dissatisfaction with two Service Managers at these dealerships and they didn’t care either. Simply put, a service appointment scheduled in advance at these dealerships at a specific time does not mean at that time, it only means that the vehicle would be checked in. The service can take place any time during the day. As a result, I now use a Meineke or Jiffy Lube. I look forward to servicing my truck in Tucson again.

SHARK TANK! Beware the sales they are fraudulent rip off artists. I went in to look at a lease. They gave me a list of figures, that I have kept, that indicated they were giving me 2k off MSRP. I went home and worked through the numbers. Turns out they had me as OVER MSRP. When the salesman bothered me a few day later I told him I had been lied to. His reply was they have a right to try and get as much for their product as possible. I agree with that but I have a problem with being lied to. I think the Attorney General might too and I do have the fraudulent invitation to treat.
So BEWARE! My experience demonstrates they are liars and will not deal fairly with you.

On July 9, 2014 we had our Ford Ranger towed here for a look into what was causing a few issues. Once there we were informed that each diagnostic would be charged upwards of $ 150 for each test. Could not believe we would be nickle and dimed like this in order to diagnose the issue. To make matters worse, Garrett Hering (Service Advisor), was as cold and rude as I’ve ever seen. Very much had a «take it or leave it» attitude and came across as he could really care less what we did. Honestly he was the reason we had the truck towed elsewhere for service. I will not spend my money at a place that has employees who treat their clients this way!!!
Beware of the customer service at Holmes Tuttle Ford Lincoln!

Arrived at 705 am they opened at 7am for the «quick lane» service, oil change. Waited over 30 minutes to be helped then told it would be another 2.5 hours for an oil change, but would prefer if I left all day. Really the Quick lane?

Poor customer service. I just took my car in to the service dept because my «check engine» light went on. We were leaving out of town that day, we arrived about 45 min until closing on a Saturday and the manager made no effort to help us. He did check the oil which was low (I had the oil changed here 1,000 miles ago, not the first time the mechanics have left the oil cap loose). I bought my Ford Edge brand new 3 years ago from this dealership. I was disappointed that the manager didn’t even ask for our information to follow up on Monday after they told us it would be impossible to help us while we were there.

I’d like to begin my review by saying my review is for the Sales department. Many reviewers here are voicing their experience with the maintenance/​repair services. This review is strictly about Sales. I’d urge you to read this review in its entirety, as I brushed off the negative reviews and decided to try my luck with these guys. Boy did I screw up.
Our experience started out smooth. We were greeted by a salesman shortly after parking. I explained to him exactly what I was looking for and even supplied VIN numbers for the vehicles I was looking for. The salesman went inside and checked their network. He stated the car was at a different dealer who was in their network and would be able to trade the car with one of their own to complete the sale. It was late on a Friday night when we had visited. After being offered bottles of water, my wife and I sat for 30 minute intervals with the salesman running back and forth between the manager to negotiate price. Two hours later, we were signing paperwork on the vehicle and were taken to the finance department where we began discussing our financing options. I was told (on Friday) that the car would be available on Monday afternoon.
Fast forward to Monday afternoon. I took the day off work since I had no car and patiently waited to hear from the salesman. And waited. And waited. Eventually I called him to find out what time I could expect to pick up the vehicle. To my disappointment, he informed me that the car had BEEN SOLD. Are you kidding me? We signed paperwork with a VIN number! «I’m sorry, I didn’t find out until Saturday afternoon that it had been sold» he said. The sales department had not called me to inform me of this and as a result, I had lost a day’s work of pay and still had no car. I did more research and found other vehicles at Holmes Tuttle using TrueCar, a website that shows what other buyers ended up paying total for similar cars. I downloaded the window sticker to the car I wanted and entered the info. All the options were exactly the same, bringing the MRSP to the same MRSP on the window sticker.
I walk into the dealer and hand our previous salesman our new VIN number. Before bringing us the car I wanted, he shows us a base model Escape and informs us that they can add a sunroof to itt, no problem. No way in hell am I going to get my roof cut open and have a sunroof added. that just smells like problems a mile away. He pulls the car we requested around. We went back to negotiate price. The MSRP was 33k. The «average price paid» for a car with the exact same features was 27k and I had the paperwork to prove it. Holmes Tuttle Ford is a ‘TrueCar certified dealer’, which means they are supposed to honor these estimates. In the end, the salesman tells me that before they discuss the TrueCar info, I had to sign a contract saying I would agree to buy the car if the TrueCar estimate was considered. «With everything you guys put me through, I expect to pay at MOST average for this car». Stupidly, I sign the contract. The salesman comes back with a great big smile and says, «Congratulations! The manager agreed to reduce the price by $ 500!». DAFUQ. We’re taken back to the finance department where we are informed that the monthly payments would actually be higher than we were quoted because our interest rates would be different.
All in all, Holmes Tuttle Ford suck. They smile, shoot the shit with you, offer you free water and make jokes and get buddy-​buddy with you. But in the end, they WILL screw you. When I go to the dealer, I don’t want to make a friend, I want to buy a car. Unfortunately they don’t respect their customers and it was obvious that we were jerked around like crazy, only to be given a bullish*t «TrueCar Discount» of $ 500. Unfortunately, all of the Ford dealers in Tucson (with the exception of Oracle Ford) are owned by the same company and therefore run a monopoly. At the end of this whole ordeal, the salesman hands me the keys and has the audacity to ask me to please give him the highest marks on his customer survey, otherwise his christmas bonus gets deducted.
Bottom line: If you want to make fake friends, go to Holmes Tuttle Ford. If you want to get a decent deal on a car, GO SOMEWHERE ELSE.

Talk about VIP service!
This is my second visit to the service department since my husband and I purchased our new Ford Focus and I gotta tell you! This is ABSOLUTELY the BEST service I have ever recieved from/​at a car dealership. The minute you pull in to their service department, someone is there is assist.
Once they check you in, they give you this little device that vibrates when your service is complete. They give you an expected time of completion and offer you coffee.
If you’re not a coffee drinker they have small café with desserts, salads, smoothies, wraps and so much more.
There is WiFi AND if you have your computer you, there is computer room with internet service.
Ultimately, this place is great! I can’t imagine this place getting less than a 5 star! Lets put it this way, when my oil change is due — It doesn’t bother me to come again!