Horticulture Unlimited Inc

So frustrating to get things done that have been asked and already paid for. I wish our HOA used another company.

Dawn Fried will promise you the world. But buyer beware. Her irrigation crew in particular should be singled out for its incompetency. They returned multiple times for work done incorrectly and charged me for their shoddy work. She ran a great defense and refused to take responsibility for the incompetency of her crew. I have been left with the impression that Ms. Fried defines success as getting the bid, completing the work, and billing the customer. Leaving the customer satisfied with the outcome of the work is not a priority. We will never again use their services. This was a tough choice since their lawn guy is great. He has always been personable, professional, and competent. He consistently did a great job with our winter and summer lawns.

The GOOD: they do fairly good work for okay prices. They aren’t the cheapest out there, but the couple of times I’ve hired them they’ve shown up on time and did the work they said they would do.
The landscaping guys also talked to me while working to ensure they were doing what I wanted them to do, asked me questions, and listened to my feedback, which was really good.
The BAD: many of the people I talked to at Horticulture Unlimited, including Dawn one of the owners, came off as a bit rude, abrasive, and a bit cold and uncaring, and the only thing they seemed to care about was money and making sure I paid my bill. That seemed to be the most important thing they cared about each time I hired them– money, money, money. They wanted their money. Just to clarify, I don’t think Dawn is actually rude, but she sounds harsh and comes off as abrasive in conversations.
The other bad thing was that the workers weren’t very professional. The one guy who was supposed to be doing the landscaping, took a personal call and was leaning against my fence talking to someone on his personal phone.
Then he must have been angry about something because he was talking very, very loudly to his co-​worker and kept cursing and using foul language almost non-​stop while he was at my house. I don’t think he realized I could hear him cursing and using swear words, almost every other word; things like f*ck and motherf*cker and sh*t etc.
I HATE when the contractors I’ve hired behave and curse like this and so loudly while working at my house. It is so RUDE AND UNPROFESSIONAL! Plus when the workers are angry like this it makes me feel uncomfortable and unsafe.
When he realized I was nearby he stopped talking and stopped cursing. Either way, whether I can hear or not, people shouldn’t be talking like this while they are working, nor should they be taking personal calls.
In the future, I would prefer not to hire these guys again, but if I can’t find anyone else, then I’ll use them as a last resort.

I had used them for some time as regular maintenance for my yard and garden as they gave me the best quote and had enthusiastic customer service. Eventually I stopped my regular services with them as the quality of their work dropped (which was originally adequate at best) and they repaired the ancient and non-​functioning sprinkler system without asking me and then charging me for it. The sprinklers never have functioned correctly and, especially after their unapproved repairs, flood and leak into my neighbors yard.
Years after canceling my monthly service with them I gave them another shot to remove mistletoe from my tree and do some regular maintenance and clean up of my backyard. I was assured the manager would watch over it and my tree would be trimmed and mistletoe free. The manager left after 15 minutes and the crew broke a watering stake, crushed and pulled out two of the saplings we has planted, and worse of all did not do half of what had been promised. They hacked away at 4 of my oleanders and left the one, the one I specially asked to have trimmed down as it had become over grown, untouched. The tree only had a few branches cut off and it still has mistletoe all over it. The workers then left half way through their stay and vanished for hours before coming back to rake slightly before leaving.
The bill came quickly, so far the only part of the service to seem to be prompt and timely. Even though it was the agreed to quote price, I felt I paid much more in time, aggravation, and broken promises.
My wife and I have spent some time fixing the damages and I have expressed that I will no longer use this company’s services again. There are far better, albeit pricer, companies such as this around. I recommend paying the extra money as it will save you time, gain you more quality, and I’m sure your yards and gardens will thank you.

Dawn, from company came out to my property for an estimate, bid or whatever… it was unclear to me. I sensed within a few minutes if she could not close a deal for some grandiose job where they would do maintenance, installation, hardscape, etc… everything she had no interest in the job. She expects to put braces on her kid’s teeth or a pool in her backyard with every job.
As far as their work ethic/​product I don’t know they didn’t follow-​up with bid. As I said didn’t trust Dawn from the get go… why would hire them if she’s a flake?
Tread lightly with this company they probably have tremendous overhead and will expect you to pay for it.