Illuminations

Illuminations is a great lighting store. The staff offers very good customer service, the kind you just won’t experience at the big box stores, and I found the prices to be competitive. If you want well-​made lighting fixtures or lamps, and an extensive selection in the store and through catalogs, then check out this store. The manager, Thomas, even came to my property to survey the lighting needs for a remodel and measure the height of the ceilings, and he did not charge for an on-​site visit. I really don’t understand the few negative reviews here because I had a very positive experience. I’m very happy with my new lights and I will come back again!

I really thought that I was going to love this store. The service started out really well, or so I thought. The sales people are not experts. First off I ordered a single fan which came in quickly. I then ordered two more fans and light kits and asked to have a single down rod ordered for the original fan. This is where things started going very wrong. I was told that the down rod would be in in 10 days. While waiting on the rod, my other two fans came in and we chose to pick everything up at one time. When the rod came in there were two and were for the wrong fan. Two rods were ordered for fans we didn’t have yet. After more than an hour the manager found a rod that he said would work, didn’t charge us and so we left. When the two fans were being installed we found that the light kits that they let us order from a catalogue didn’t work with our fans. We drove the hour back to return them and were charged 25% restocking fee. This is where I would have expected the «experts» would have known the light kit wouldn’t work with the fans we ordered and not let us order them or make alternative suggestions. Even when I mentioned that it wasn’t anything we had control over and they should have stopped us from ordering them. Then when the electrician was installing the fan with the «in stock/​this will work» down rod we found that it was not the same metal or color. Since we had a hole in the ceiling and had waited so long to get the fan installed, we went with it. We will NEVER go back. It is too bad because the selection is good but their customer service is not.

Illuminations is a wonderful store. I wouldn’t go anywhere else to buy my lighting fixtures, fans, and lamps after shopping here for five years. I met Thomas on my first trip to the store and have worked with him ever since on all my remodeling projects. He is very personable, professional, and knows the extensive inventory through the various vendors quite well. He is fun to work with and extremely conscientious about every facet of the order. His sense of design is also great. Prices are competitive, and with the excellent customer service, I would never go elsewhere. THANK YOU THOMAS for making my remodeling and redecorating so much fun, affordable, and enjoyable!

I love Illuminations! The employees are awesome, so helpful and knowledgable! I have been in several times and have always been politely acknowledged but they let me look without smothering me. The showroom is beautiful with a good selection of lights. If you can’t find what you are looking for in the store, they can point you in the right direction to their many catalogues they can order from. Their prices are competitive and they are a local business. You can’t go wrong here!

This is a beautiful store. We found everything we needed for our new home. The customer service was amazing. They even suggested fixtures that were less expensive than what we had initially picked out. Linda helped us and was great. Highly recommend this store!

Ugh. this place used to be decent. Customer service just sucks now. Unhelpful, sarcastic, no class people working there. And what the hell is with the selection?! Does the ghost of Liberace do the buying for this place? Very tacky inventory, and sadly it is now pretty much as crappy as Sun and Northside… Oh well, yet another thing to have to drive to Phoenix to shop for.

LOVE this store. Since we moved into our new house I have bought three ceiling fans and a few light covers. They have a great selection of lights and fans to choose from and they arrive quickly once they order them. They are not snooty at all. I go in every time in tshirt and jeans. I find their employees to be very knowledgeable and helpful. I bought two wall sconces with European sockets from a different vendor. They were the only place in town that had adaptors to allow standard light bulbs to work, and they gave them to me for free. I will continue to be a loyal customer at Illluminations. Shop local!

The absolute best place in town for all your lighting needs. The prices are reasonable, the selection is fantastic and ordered items are always in on schedule. Thomas is the best associate in the store and really knows his stuff! On my very first visit I walked in looking a mess with kids in tow and did not know exactly what I wanted — Thomas was kind, patient and took the time to help me get the perfect fixtures for my project. As a result of the excellent customer service I have been a repeat customer and will continue to be a faithful Illuminations/​Thomas customer. THANK YOU THOMAS for helping to make my redecorating so easy and enjoyable!

Don’t buy from them. They sell crap and don’t stand behind it. Bought a ceiling fan, our electrician installed, remote didn’t work. They could not have cared less.

Upscale. Overpriced and snooty. Wear a suit if you want to be waited on or given any help at all. Be happy to spend my money elsewhere.