Michaels

I was only here once, thank God. I liked the store, but thought it was over priced, and they all look kinda the same. Lots of… stuff…you can buy, and spend a lots of money on. I admire people that do crafts. It is a talent and a gift, Lots of cool stuff to look at there too. Staff, very helpful. I have not been in there since March 2014. I am really OK with that. REALLY ok with that.

The bathroom was horrific! I doubt they clean it! Dead crickets, toilets were so disgusting, sink had hair and just filth all over I didn’t even want the bottom of shoes to touch the floor in there. The whole store as a matter of fact was filthy but that bathroom was by far one of THE MOST DISGUSTING BATHROOMS I HAVE EVER SEEN!

They keep the rest rooms locked. You have to find a salesperson then wait and wait until they come and unlock the door. Not a great customer experience. And the floor was dirty and toilet paper dispenser was empty.
The chart that shows when they last cleaned it was dated 3/​7, it is now the end of June. Manager said they don’t have time to fill out the chart, what no time for an employee to sign their initials? Thats a bogus excuse.
It shows what they think of their customers. Sloppy and unprofessional management.

All Michael’s are the same but this one is usually a little messy. The lines are long, aisles are clustered and they have broken, torn and dirty items for sale.

They accept digital coupons!!! I love that everyone is always super helpful in person and on the phone. I was having trouble finding a few items for my project at home and was in need of pure Beeswax and i could not find it anywhere in Tucson and Michael’s had it. Not only that but i had a 40% off coupon and was going to do 2 separate transactions to use the 40% off my most expensive item and they will automatically do this! AMAZING! I love this store and could definitely get lost in it — there are so many different craft ideas and items you wouldn’t think of for gift ideas. The store is very clean and organized and staff is friendly and helpful. They also offer craft classes– definitely gonna look into that!

My wife used to love this place but i guess the last couple times she’d been in there the experience hasn’t been good — more in line with some of the other low-​ish reviews.
She was real upset that they had the bathroom on lockdown you had to be escorted by a sales associate which seemed to never be available and thus you had to walk across the lot to Home Depot. So home depot can manage public washrooms and Michaels can’t?

Why, why, whyyyyyy is there only ever one cashier? The place looks like a tornado hit, there’s always stuff on the floor, and there’s never more than one cashier. FAIL. They cut payroll or something? Argh.

I’m going to have to agree with Jennifer’s assessment of the appearance and layout of this store. It is very cluttered. That said, I kind of see it more as that cubby hole where all your arts and crafts tools are stuffed. I don’t know, the clutter somehow seems at home when it comes to looking for craft supplies. I typically am not the one buying stuff mind you – the reason I go is for the wife to restock. But I always have a great time looking through the different kits, models, and ideas for crafting. Scrap bookers, from what I’ve seen would do well to pay this store a visit.
One complaint – while the cashiers are helpful, you might want to bring a book to read while waiting in line to check out.