National Car Rental

While I think National is one of the more expensive car rental places out there, I have been using them and this location quite a bit for work lately. This location is located at the Tucson airport. It is a short walk from the baggage claim area. This location has an outside counter as well, which makes getting your car super convenient and easy. Their selection is usually pretty good. My only complaint and reason for not giving 5 stars is that their cars are frequently not very clean. I told the sales gentleman about a pile of dirty napkins in one of the cars glove box and he told me that if it happens again to either bring the car back… not so helpful, or go by a car wash and they will reimburse you when you bring the car back. Overall, I really like this location and the quick and easy check in and out process.

Quick and painless. I’m okay with the outside kiosk and will use National next time I’m in town.

Not one of the better National Rental centers. I guess it depends on when you travel. There’s no Emerald Aisle so you need to go to the outside counter.
Unfortunately when we arrived, there were no cars available even though I had a reservation and also an Emerald Executive Elite. After waiting for them to catch up with the returns and cleaning, I was provided a mini-​van which wouldn’t have been my first choice, but the wait was now over 30 minutes for another car. The line behind me went from 3 people to 15. That’s also probably because many flights arrive around the same time.
The return was quick and efficient. I guess it depends on when you travel.

Close, convenient, fast & friendly. Best car rental experience ever. Special thanks to Luis & Jay. You guys are awesome!

I go out of my way to rent from National Car Rental at the Airport. I rent for business trips and there is a car rental agent so close I can walk there, but the service at this place does not compare to National-​TIA. They are very fast and accommodating and professional. I will not go anywhere else. I have learned my lesson.

Fast, convenient, clean cars… all around great service.
Thanks!

I have been an Emrald Club member for several years. Customer service is horrible. I am always over charged and must call to get a credit. No one at this location ever answers the phone. They never note damage although they tell you they will. My definition of a clean car is very different from theirs. There is an excuse for everything. I have the same experience with National everywhere. Today’s experience was the straw that broke the camels back for me. This loyal customer is finally done. I will rent anywhere but here!

Great service and loved the car, thanks National.

This is the best Car Rental facility on this planet. Their customer service is so incredibly above and beyond!!! Scott saved my life when I accidentally took the keys with me after dropping off the car. He called me multiple times until I saw it and walked all the way over to my terminal to pick up the keys I took. I’m so thankful that great customer service like this still exists! THANK YOU SCOTT!!! Also, the car I rented was great and I loved the service from everyone. Can’t wait to come back to Tucson! :)

Great cars and service. Very very convenient to airport. Natioan is the best!
Flagg Taylor

This was my first time renting with national and it was a very pleasant experience.
I was traveling with my 2 small children and as i approached the desk the two gentlemen greeted me warmly and somehow knew who I was. They explained that the car was ready and made it so easy. Especially since I had 2 little ones with me that weren’t about to patiently stand in line.
It was so nice to be greeted with smiles and given great customer service. It made that part of my travel experience that much nicer and I would definitely rent with national again.

I travel often and our company uses National and Avis. I did not relish having to drive from AZ to VA and back in our minivan with 252,000 miles on it so I decide to rent a vehicle locally.
I picked National because they not only had the best rate, but also because they had unlimited mileage for a standard SUV — other companies give you unlimited miles, but only in the adjacent states (AZ, CA, NM, NV) with a significant per mileage charge after 1500 miles. National had no such restrictions!
As an Emerald Club member, they gave me the option of taking a premium SUV for the same price — we chose a GMC Arcadia and it was a good thing too — we needed the extra room to help move a family member from school to their first job. Great vehicle and the all wheel drive was handy driving through the Midwest rain.
The local Tucson staff was very accommodating pre and post rental. Everyone was so pleasant to deal with! The vehicle needed an oil change during the trip and when I called National in Tucson, they directed me to use any rental facility or Firestone Service Center. Reimbursed for the service without question. Could not have better happier with the experience!

The people at National are very professional and courteous. Most National locations are very good with selection of vehicles. However, the Tucson National has limited selection and no executive elite section to choose from. You get what you get and mostly inferior cars for an executive elite national member. I think executive elite members should get an upgrade of some sort when there is no section for executive elite members or at least offered a car that has options most typical in the executive elite aisle.

National is located within easy walking distance of the airport terminals. The customer service representative was polite, professional and informative. I would definitely rent from National again!

I have always experienced amazing service from national car rental.
As someone who travels 42 weeks a year, there professional manner and outstanding customer service is consistent throughout the country.
I highly recommend them-!!

I’ve had many bad rentals with Avis, and have been shopping around for a new car rental agency to switch to. National is it. The service at the counter, and in the garage is fantastic. I love the selection of cars, and it’s quick once I book online to receive the car I want. Could not be happier and will be using National exclusively in the future.
As often as I rent cars given my job, it’s nice to know that there is a place as well versed in customer service as I train my employees to be.

So much better than Enterprise. I am in and out within 5 minutes.literally. Friendly, efficient service. That’s all I ask for and National delivers! Join their Emerald Club for free online, and bypass the lines. Much better car selection than Enterprise as well.

Rented from this place several times and always love the service! I recommend signing up for the Emerald Club, since they have a great rewards program since they let you bypass the counter and go straight to the lot, do quick returns, and no second driver fees! There’s always some kind of special going on (Free weekend day or X amount of a weekly rental) so you can get a rental for cheap — my last rental was $ 120 for a week. Mileage is unlimited and there’s a 30 minute grace period for returns. Another upside is if you’re in town visiting, they’ll let you use a debit card instead of a credit card but you need a flight itinerary to do so. Service is quick so I’m always in and out within 10 minutes whether I’m getting a car or returning it — unless I can’t decide which car I want! My only gripe is the employees don’t really seem to care, but then again you don’t have to speak to them much, if at all!

Love this place… had a great time chatting with the person manning the checkout booth, got some freedom to pick cars, and he even gave me a great deal renting a G37X from the lot.
FYI based on 2011 saw the following car options:
Jetta, G37, a whole lot of malibus, a challenger and a decent selection of both luxury cars and SUVs.
Painless/​quick drop off when returning the car. LOVE National

We rented a car from here for a little Labor Day weekend road trip and the staff was really cool. No hassles. Good service. Great price with unlimited miles.
When it was time to return the car, we had only 4 minutes to spare and I was afraid that any other company would try to stall and charge us an extra day. They hurried over to do the check-​in. Whew. I think this is the first car renting experience when we weren’t charged anything in hidden fees. Now we know for sure, we’ll be returning.