Sears

Absolutely terrible customer service and appliances. All three of our purchases have either been delivered broken or something has gone wrong with in the 4 months we have had them in our home. Let’s start with the microwave/​oven delivered broken and the next 2 had either electrical issues or a broken fan 3 repair men have been out and it’s still not fixed. Stove top ignitor delivered broken, had to be replaced. Dishwasher has flooded our kitchen 3 times and been checked out twice. They finally agreed to send a new dishwasher and the door is broken and is extremely loud when running, most likely a refurbished dishwasher. All these issues which my wife went to the Broadway Sears manager about and he simply explained it has been past the 30 day mark and they cannot do anything to help us out. Also told her to call the 1800 number for customer support. The over the phone customer service is absolutely terrible as well, speaking choppy English and taking an hour at the very least to pick up the phone call. I would highly suggest NOT purchasing anything from this store.

We tried buying a Kenmore dishwasher at Sears over the past two weeks. We went to the store four times each time we went we got a different price on the same machine. The Sears salesman and management would not honor the price they quoted nor would they honor the date that the sale would end. We were very disappointed in Sears. In addition the warranty on their Kenmore dishwashers is only 30 days for parts and labor. After 30 days you must pay $ 120 for the service man to come to your home and then a labor charge even if its a factory part failure. Their maintenance contracts which you must have so do not have to pee that service charge is very expensive, $ 190 to $ 280, 3 year to 5-​year coverage. Sears is definitely not what it used to be.

Yikes…
After the last couple of weeks dealing with Sears
and the customer service on their 1 – 800 number, I’ve decided to lower my generous 3 star rating I gave them originally.
Trying to work with their customer service has been a pain. Based on their accents I think the people must be somewhere in Europe and the language barrier was definitely a problem. Plus returning an item turned out to be a big issue and I was not happy with the end result.
The lesson I’ve learned the past few weeks is to NOT EVER order anything from Sears or
again. What happened to this place? They seem to have gone even more downhill than they were before.

We had purchased a set of appliances for a house remodel last year which we charged to the sears card and quickly paid off. Unfortunately the remodel had a number of complications that caused us to delay the delivery since the house was not yet ready for them. Rather than continually delaying, we decided to cancel the order, and just purchase them when the house was done. They had no problem canceling the order, but somehow the refund never seemed to find its way back on the card. We were ping-​ponged between the store front and the card services department several times claiming that the refund needed to start on the other side. Eventually a manager from the card services end told us that they simply cant find the order any more and instructed us to write an angry letter to a corporate PO box to dispute the claim. We ended up in a managers office who pushed the credit back to the card, so that the card services can send us the check. I don’t think I’ll be using the sears card again anytime soon.

Delivery customer service is TERRIBLE. My daughter is moving into a new house in Tucson, Arizona August 1 and needing a new bed, she bought one from Sears. Since she wasn’t sure exactly what time she could move in, she scheduled delivery for Monday, august 3^rd. Recently, she discovered that she gets the keys early and can move in on August 1^st. Called delivery to move up the delivery to August 1.
A few days later she received an email stating that her delivery was moved to August 8^th. Both she and I have called delivery service multiple times, trying to get Sears to correct their mistake, but they say they cannot. I have asked to speak to a supervisor on three different phone calls, and was told that they would return my call, but still waiting for a call back.
A big problem with the phone service at Sears delivery is that the people answering the phone do not have a firm grasp of the English language. I don’t know if that contributed to our problem, but it’s very frustrating when the people on the phone are very difficult to understand and you are not 100% sure that they understood you.

So I went to go buy a refrigerator washer and dryer totaling almost 5500 after warranty. For our new house this week. Salesperson assured us all were in stock. After an hour he got everything rung up. I get a call next day item not in stock and back order til Dec
I have to go back to the store and all the sale people are standing around watching tv. I should have just got a refund and walked away. What a mess, so much help and this boys club just like a car dealers lot. Maybe I should have dressed up for better treatment

These boys are efficient.
I came in for an oil change and possibly a transmission fluid change.
The gentlemen at the front were very frank and prompt. They promised my car would be finished at 330 and it was.
They did not hassle me for extra package purchases.
The price is high but you do get for what you pay for.

Ordered a stove and flex gas line. Delivery was to include box removed after placing in the house. Delivery guy wheels it up to door and makes one attempt to push through. «Won’t go through, you will have to take it out of box and do it yourself», he says, and leaves. Doesn’t leave gas line either. I removed from box and wheeled it in on first try. Called customer service. Rep says he can’t resolve my problem, but someone will call me back within 48 hours. No one called. Complained on website, suggested reimbursement for missing gas line and delivery, because they sucked. Not a peep. Called the local store and asked to come down and get gas line. They said I couldn’t do that because it was online purchase. They arranged to have gas line delivered 2 days later. After 8 days, I finally got everything I paid for. 2^nd delivery still wouldn’t take stove box, he wasn’t the original delivery. The box sits rotting in my carport like my opinion for Sears!

I’m sort of on the line between 2 and 3 stars here. There is something cavernous and sad about this Sears. I read that the CEO is incompetent and running the company into the ground, and I guess it shows.
I went to return a shirt that didn’t fit my husband (it was marked «extra-​large, but I offered it to 3 men who wear extra-​large and none of them could get into it) and pick up a white, button down Oxford. I did have the receipt.
Although the store was pretty close to empty, and none of the sales associates seemed especially busy, I kept having to wait because the guy at the counter kept taking phone calls. When he did get to me, he spent a long while doing the return, and then asked me if I had the same credit card. As it turned out, no, all my cards had been replaced in the wake of the Target scam from last year. The computer kept trying to credit the card, which didn’t exist any more, so I had to wait for a manager to come and override. Finally, I got a gift card and a bunch of coupons.
Everything in the clothing section seems to be on sale. On the one hand, that’s nice for shoppers, but on the other hand, there’s something sketchy about a place where everything is always on sale. Like, it reeks of desperation.
I found a decent selection of collar shirts, but hardly any of them were available in my husband’s size. Most of the products were offered in small, medium, large, and 2XL, for whatever reason. However, I did find a nice shirt, reasonably priced. Then I ended up picking up another deeply discounted shirt and some underwear. For clothes, they do offer a nice deal, but shopping here is kind of disquieting.

Let me start off by saying that my Grampa retired as an appliance repairman back in the 80’s. I love Sears. I bleed craftsman. My first toolbox and tools came from Sears. I still remember when my Grampa took me to buy them. It was a right of passage at the age of 8. The tradition in my family continues. I just took my son there to get his first toolbox not to long ago. Now that you know I love Sears I need to share my latest experience as a customer of Sears. May 2013 I purchased the Kenmore elite 33 cubic Foot refrigerator, the Kenmore Elite washer and dryer and 2 craftsman ¾ hp garage door openers with delivery and setup. At the time of purchase the pedestals were not in stock. Everything went smooth with the delivery and install. A week later the pedestals for the washer and dryer came in stock so I drove down paid for them and took them home. I had just had surgery so I could not install them myself so I called my salesman and he set it up for sears to come back out and install them for me. The time set up came and went with no one showing up. I went into the store to talk to the salesman and he called the delivery department. We set up another time and again a no show. My health took a turn for the worse and I had to be hospitalized for a few months. The pedestals being installed were put on the back burner so to speak. After getting out if the hospital now this is in August I ventured into sears again to straiten this out. I met with the department manager and another phone call was placed and I was told they would call me to set it up. I got a call a few days later and a time was set up for a couple days later. Well yet again a no show. I went back into the store and this time met with Michael the assistant store manager I told him the situation. He took my name and number and said he would get ahold of the delivery department. The holidays for 2013 came and went with no call so I went back into the store a week ago and met with Michael yet again. He was surprised to see me and said that since I hadn’t come back into the store he assumed the delivery department had taken care of me. I chuckled and told him no. He said he would email them again and get back to me. Well yet another week has came and went so I called him tonight he said «no one has contacted me «I told him no. And at this point I would like to meet with him and the Store manager. He said that she is aware of the situation and would not meet with me. He also said the there is nothing that he can do at this point because the delivery department does not report to him. I explained to him that as a customer i don’t care to be pawned off on another department I am His customer. He seems to think this was funny because I got a chuckle out of him. I became annoyed and after about 3 minutes of him talking over me I got him to take my number for the Store manager to call me. So please before you spend any money at this store consider this review.

I’m sad to say that this Sears seems to slowly be on the way down. The store shelves seem bare, disorganized racked clothes and general disarray. I keep waiting for an update of the store and a new image but I’m not sure it is going to happen.

I’m so sad. Sears and I go waaaay back. Sears was an awesome store back in the 60’s, 70’s and even the 80’s. But now? Oh, it’s just so sad. It’s sad to the point that I hate to do this review. I arrived at Sears this morning 5 minutes before 9 am to beat the rush, but there was no rush. OK, so that’s good for me, right? I was there to find one Christmas present, a pair of slacks for my dad. No biggie. I went to Sears specifically because they have always had the best selection! I walked right over to the dept I needed and it was a complete and utter mess. Apparently, nothing had been tidied up over night. All the slacks on the shelves were disheveled and in the wrong spots. Size 40’s were up in the size 34’s. There were pants on the floor and I even found a ladies’ bra in the mix. So not cool. I had an odd size to find (44W, 29L) and I had to go thru every single gosh darn shelf because everything was in disarray. And not one Sears employee came by to see if I needed help. But… where were the employees? After I gave up in the mens’ pant dept, I noticed a few other shoppers looking for employees to either buy an item or ask a question. One lady even was saying «woooo hoooooo???» Nope, nobody was around. I felt her pain. I felt I was at K-​mart. Oh, maybe I was. Sorry Sears. I used to love you.

Really terrible customer service at the tools department. They hire some guy to walk around trying to sale subscriptions instead of help customers!!!
And the people at the cashier spot all just walked away while I was waiting to pay. Took 5 minutes till someone finally got to the cash register (some other customer had to pull a Sears employee into the cashier spot since everyone abandoned it). Awful!

Sears’ prices are definitely higher than what you’ll find at other stores or on the Internet, but I still like the store overall.
Their tool and power tool selection is extensive and organized pretty well at this particular location. And the Craftsman branded stuff is actually really reliable and sturdy. Sears has a decent selection of appliances, and we actually found a great fridge that we loved for lower price than a comparable model at Home Depot. Their delivery was prompt and did a great job. My one complaint about appliance buying at Sears is that sometimes when you walk in, the salesmen are like hounds to get your business. Other times, they stay huddled, immersed in their own conversations, and you have to interrupt them to get help, which sometimes startles them. It’s a little awkward.
TIP: Do a little internet research about what you’re looking for before you go in. One of the salesmen that helped us shortly wasn’t super knowledgable about fridges and had less details than we did.
I also really like their seasonal displays. They usually have some unique decorations that other stores don’t carry. We like to decorate our yard for the holidays, so having different stuff than the neighbors is key!
Overall, I’ll keep returning to Sears. Especially for tools.

We like Sears, but the problem is they tend to be a little high on their prices or low on quality. It would be nice if they could have the better quality at a little lower price to compete with other stores.

Ordered a workbench three weeks before Christmas as a present. Arrival date was estimated in 6 – 8 days, it didn’t arrive until after Christmas. Attempted to contact customer service multiple times and still had no response. Customer service has really gone to the dogs with Sears.