Supercuts

My husband regularly goes here for his haircuts and they have always done a wonderful job. His cut is basic though, so when my eldest wanted a pixie cut, I was apprehensive. Her stylist did an exceptional job! My daughter had a picture and her hair was cut and styled exactly like she wanted. Quite frankly, I’ve never seen a stylist replicate a picture so perfectly! When it came time to pay, we couldn’t believe the price. Under $ 20 for a perfect haircut. I would highly recommend this Supercuts, especially to mothers whose daughters decide to cut their long hair!

I’m a guy who has had the same hair cut since I was 12. I figured out when I was that age how to speak «hair cut language» to get exactly what I want every time no matter what barber shop I walk into. That said, this place does right by me, and they do my hair cut extremely well every time.
So why not 5 stars? Because. My haircut is a number 3 blended in, over the ears, rounded off in back. Depending on how long I’ve waited, its usually about an inch and a half off the top. Any cosmetologist reading this could tell you they could probably train a monkey to do my haircut for me. In the 16 years I’ve been ordering this haircut, I’ve had it done badly probably 3 times. Its hard to mess up because most of the work is done by the clippers. I just don’t see how that deserves some sort of standing ovation on my part.
So why not 3 or fewer stars? Well, the people here are nice. They do a consistently good job for me. And I like the fact that the offer other services for men that border on spa treatments. For example, I have fairly thick hair so I usually (and always during the summer months) will have them use thinning shears. But this creates a lot of tiny little pieces of hair that itch if not taken care of right away, so I will have them shampoo my hair after the cut. One time, like 2 years ago, one of the ladies offered me a «Tea Tree Experience» and I said, «Sure! Fire that up and throw it at my face!» And it was wonderful. Its basically a scalp massage with some nicer shampoos and conditioners that have menthol so it leaves you all cool and refreshed feeling. Meanwhile they put a nice hot towel over your face, it was very calming and relaxing. More than what you would expect to get out of a little strip mall place like this. So I’ve been doing them ever since.
My wife came here once and left very disappointed. I have never left anything but satisfied. So take that for what it’s worth.

This place is pretty good. Shop is kept clean, stylists are usually consistent with their quality. I have been coming here for 4 years during my tenure at the University of Arizona and have never had a problem. They don’t try to upsell their products very hard which is an added bonus, because I am usually not interested. All in all, ⁴⁄₅.

So, according to one of the stylists here, I have been doing every beauty ritual wrong my entire life. I didn’t know this, but she was pretty adamant.
I am getting ahead of myself. Allow me to start from the beginning.
So my boyfriend decided he needed a haircut, and I needed a slight trim as well, so we decided to go to Super Cuts to get this all taken care of.
We made appointments, and went in about ten minutes early.
Now, I would like to preface this with something. I have been trying to grow out my hair. I had it cut to about an inch, and after much backlash from my family and getting tired of having to cut it every few weeks, I decided to grow it out. When I went in, it was just below my shoulders, and I was so proud and happy to be able to put my hair up.
When the stylist and I were going over what I wanted before we went back for the shampoo, I told her I just wanted a trim to take the split ends off. She offered to put layers in my hair, and I said ok, that maybe it was time for a change.
Off we go for a shampoo and eye brow wax.
Now, I will openly admit that I had waited a little longer than usual to get my eye brows done, and they looked a tiny bit unkempt. Just a tiny bit… or at least that’s what I was telling myself at the time. In truth they were pretty bad. Anyway, this is beside the point.
As it turns out, I have been going to wrong place to get them done. My stylist was quite snarky with me and acted as though she could not believe the barbaric statements coming from my mouth when I told her I go to a nail place for my eye brow maintenance.
So she waxed them and they looked fine at first. Later on that same day, I realized she had taken a stripe out of the middle, forcing me to do some kind of lame comb over for the next four weeks until it grew back.
On we go to the shampoo. This is where things get fun. She literally asked me the same question three times. What am I doing with the rest of my day? Each time, I answered the exact same way, hoping that she just went on autopilot for a moment and was indeed listening to what I was saying. Nope.
She then asked what sort of shampoo I use. Now, I do use a good shampoo. It is not a $ 15 a bottle brand, but since I started using it my hair has gotten softer, thicker, healthier, and infinitely more manageable. I was wrong. I should have been using their $ 15 a bottle shampoo.
So, she asked me what kind I had shampoo I had been using. When I told her, she stated, and I quote «oh, no wonder your hair is so dry. You should really think about upgrading shampoos. You know, we have ours that is normally $ 20 a bottle, but right now you can get both for $ 30.»
It was in this moment that I knew… I could have said I use a shampoo made from the blood of a virgin goat slaughtered at the eighth full moon of the Year of the Platupus on the highest mountain in Zurich at exactly 11:43 pm, and I still would have needed to buy theirs. I don’t blame her for trying to up sell. But at this point I knew she was not listening to a thing that I said, so screw your up sell, I am happy with the shampoo that I use.
I lost my trust. I did NOT want this girl to put layers in my hair, not after everything we had just been through in the back.
So I sit down in the chair and tell her I don’t want layers anymore, I just want a trim off of the ends, and nothing more.
She says no, I am getting layers, that she knows what she is doing and asks me if I am scared. I say yes, but don’t say it’s because I don’t trust her, I just said yes, that I was scared. I feel this is where I went wrong, because again, she says no, i am getting layers, and promises me that I will still be able to put my hair in a pony tail, which I had already described to her as one of my chief concerns when I walked in.
So, guess who has two thumbs and can no longer put her hair in a pony tail? This girl!
My boyfriend comes out, happy as can be, blithering on about how great the Tea Tree Treatment is, how much he loved the hair cut experience.
Then comes my favorite part. The girl that cut my hair rings me up, and asks how much I want to leave as a tip. Now, of course I left one, and would have even if this girl didn’t ask me how much money I was going to be giving her. And this really falls more on Super Cuts than the girl cutting my hair, but lots of places have a space for you to leave the tip on the copy of the receipt that you sign. It’s really awkward having someone ask you for a tip… sort of like when you go to restaurants and you pay with cash and your server asks you if you want change. Just rubs me the wrong way…
I don’t think I will be back to Super Cuts.