The Solar Store

We always come here to buy our Solar Water Heater heat transfer fluid because we haven’t been able to find another distributor in Tucson. The fluid comes in a milk jug that has the fluids hazardous information on it. If you bring your own jug in the price is $ 32. However, if you buy their jug the price is $ 38. Why a $ 6 difference I have no idea. I find it rather rediculous when the company has to transfer the fluid into your jugs.
The customer service is friendly. The gentleman carried my three jugs to my car for me. Make sure you do not stop here if you are in a hurry. The wait can be long depending on how many people are being helped and what is going on there. I have never had a speedy trip here.

We purchased Eternal tankless hot water heaters from the Solar Store in May of 2012. We were very impressed by the helpfulness of the company, which included creating a spreadsheet showing us installation costs (including a refund from Tucson) and the future cost savings. The installation went well and everything was good!
Within a few months, the heaters started to malfunction. The manufacturer of the hot water heaters told us that the warranty was voided because of the mineral content in Tucson’s water (Tucson has very «hard» water) and that this system never should have been installed in the first place without also installing (very expensive) water softeners.
The Solar Store basically swindled us into buying tankless water heaters by misrepresenting the actual cost of the system. The numbers looks great until you find out that you need to install expensive water softeners, too. We have now been forced to spend thousands of dollars more than the Solar Store’s original budget.
This is a classic bait and switch and shame on the Solar Store for engaging in such unethical business practices. BEFORE YOU USE THIS COMPANY DO THE RESEARCH AND REMEMBER THAT IT MAY END UP COSTING YOU MUCH MORE THAN THEY TELL YOU!!!

For those who don’t like to read long reviews, I’ll be brief. DO NOT DO BUSINESS WITH THIS COMPANY! We ordered a solar heater for our pool in early February. The salesman said parts will be in within 2 weeks, it would take one day to install and our pool would be at a comfortable temperature by mid March.
After waiting 4 weeks we called to get an update and we’re told they were having trouble with one of their suppliers and didn’t know when they would have the parts. Next week they called and said they would come out and install everything but the panels to reduce the delay. The next week they installed the panels and told us the pool would be up to temp within 2 days.
The system did not work and we were left with workmanship that looked like it was installed by a 3^rd grader. After numerous calls for help and countless unreturned messages we were told the owner and lead technician would be out the next day. They never showed. We again called the owner and never got a reply. We finally filed a complaint with the BBB. Within a week the owner and the tech came out to look at the system. The tech came out later that week and completed everything as it should have been done. It is now May and it took from February to get things resolved. They have complaints on the BBB website all very similar to ours. Recommend you go elsewhere.