The Watch Repair Shop

I took 3 watches in to get batteries changed. Good customer service but long lines. The signs that hang up tell you the services they offer but no prices. 5 year warranty and I liked how they put a sticker on the inside of the watch so you don’t need a receipt.

I went into the Watch Repair Shop at Park Mall to see if I could get batteries replaced in two of my watches. The Guess watch they wanted $ 46 + taxes because it has 2 batteries. The Deisel watch they wanted $ 23 + tax to replace the battery? Be careful! Heading to Walmart!

I’ve been coming here for about 10 years now and have had several watch repairs done. Very honest people, very competitive pricing, and complete the work on time. I wouldn’t go anywhere else in town. Also offer lifetime battery replacement for watches which is awesome. These guys are great.

After shopping around for prices on sizing a couple watches I recently picked up I chose The Watch Repair Shop. It’s an attractive store front with multiple dazzling displays.
They also sell a small selection of jewelry, replacement bands, batteries and every other kind of time piece accessories you could imagine.
The business card states that it has been family owned for a number of years and it’s conveniently located just outside of Macy’s in the Park Place Mall.
Staff was friendly, skilled and knowledgeable. I mainly dealt with Ryan who has excellent customer service skills. I mistakenly presented him with a Unilocal discount deal that I didn’t notice was for a competitor and he was willing to make an exception and honor it anyway. I was blown away by that! I declined and happily paid full price. I’ll definitely be giving them some return business. They know how to treat their customers.

The watch repair shop is great. Several years ago, I took my uncles watch into the store for a new battery. They fixed it while I waited and told me that the battery had a lifetime warranty, but I didn’t really think much about that at the time.
However, they really stand behind their warranties. I took my uncles watch in again last week and they replaced the battery for free. No questions, no documentation needed on my part (thankfully). I was quite impressed.
Great customer service. Very trustworthy. Great people…

Fantastic customer service here at The Watch Repair Shop. Took my daughter’s nursing watch here today after it stopped working and the uniform store told me it was probably the battery… despite it being only 3 weeks old.
I came in and told him my problem and that I needed to purchase a watch battery and have him change it out for me. The gentleman working today was happy to open up the watch and take a look. Guess what? The battery is perfect. :-/​He closed it up and got the watch to work but told me if it stopped again, it’s a faulty watch and I should return it for a refund. Asked him what I owe for his time and trouble and he said nothing. «All I did was take a look at it.»
Great customer service.

My husband and I have always had great luck here. They replace his watch batteries on the spot and on multiple occasions they’ve resized his band by taking out a link, etc. No waiting. Once you’ve paid to have a battery replaced, you don’t have to pay again, unless it’s for a different watch. They can just look at the battery and know if it’s theirs.
My favorite beaded necklace broke and I thought hard about having it restrung. I bought it on a clearance rack for super cheap, but really missed wearing it, so I took it to them to get a quote. They weren’t able to provide an amount on the spot, as I believe they outsource this service. They asked if I would leave it and they called several days later. They said they’d normally charge $ 49 to restring a pearl necklace the same length, but that because my piece was costume jewelry, they thought that the price was too high, and asked if I would pay $ 29. $ 29 was WAY more than I paid for it in the first place, but it was worth it to me. They completed the work in about two weeks. Job well done. My necklace looks brand new, and it’s been great ever since! Better than the day I bought it.

We always take our watches here to get fixed and the batteries replaced. They do a great job and they do it in a reasonable time.

I’ve used the Watch Repair Shop twice and their service is excellent.
Since I live about an hour away there is no real good watch repair place in my local town. I’ve walked in with watches with dead batteries and they have replaced the battery on the spot and they also include a warranty with it.
Over the weekend, I brought in a very inexpensive watch to see if they could take out a link — done in 5 minutes for only $ 5.00!!! Wow, that’s fast service. I have the exact same watch in another color that I had the link taken out with a shop in my local town and it took them two weeks and $ 15 to take the link out which was more than the watch cost They said it was a very hard one to do — go figure. The Watch Repair Shop took care of it in 5 minutes and for only $ 5.00.
I have not left merchandise there to be repaired so I cannot speak to that level of service, but with my simple fixes they are very good with service and quality.

This place was the WORST! I brought my watch in for a simple glass face repair and not only was I charged a completely different price than the quote it took over a month to get my watch back. They couldn’t find it the first two weeks then I was told it was still being repaired. After finally picking it up the glass was scratched and «there was nothing they could do». After wearing it one time the glass piece fell out, again. I immediately returned it to complain of the repair job when I was informed it was my fault and they would not give me a discount for the second repair, even though it had been two days since I picked it up. All in all, this place is the WORST!