Optical Image by Dr Weisman

The doctor was the BEST!!! I don’t think I ever laughed so hard at an eye exam, he was extremely plesant. The selection for the frames at my disposal was far and few between. I even considered getting versache because she suggested them, but we were very pressured once she brought them out. I kept speaking to my husband about my opinion and she kept interjecting and trying to sell me after that. She made me feel like I didn’t have a choice on the frames, taking my business else where or what kind of lenses I wanted. We finally escaped and thank heaven we did. Almost ended up spending $ 350 and that’s with insurance.

I went to this place in order to schedule an eye exam and get a prescription for contact lenses. The girl who was helping me tried to tell me that I had to pay $ 125, when my vision insurance copay was $ 30. She said that even though my copay was $ 30, I had to pay for the «materials.» I asked her what she was talking about, and by «materials,» she meant glasses. I told her that I only wore contacts, & then she basically told me too bad, I HAD to get glasses, because apparently everyone needs glasses, even if they never wear glasses. I don’t think I’ve ever been pressured so hard by a salesperson. She actually made me feel like I didn’t even have a choice! I really didn’t like the way she handled the whole situation. I felt like she was being dishonest and truly trying to take advantage of me. Really not cool. I won’t be going back.

The doctor is great but the rest of the staff is horrible. They are condescending and rude. I wouldn’t recommend anyone go here.

I really want to recommend optical eyewear. Contrary to other accounts of this business, I had positive experiences with the staff. They were always nice, never pretentious.
However, both times I’ve scheduled appointments, I’ve waited more than 30 minutes past the scheduled appointment to be seen by the optometrist. He’s a nice guy, but I waited an hour to be seen this first time I went. It was my fault for waiting and going back, but I wanted to give them another shot.
I cannot recommend a business that shows this kind of disregard for its customers’ time, and I cannot give a two star rating because this isn’t a «meh» kind of problem. I won’t be returning.

The exam was fine. Dr. Wiseman was attentive. His staff on the other hand are useless. They lack any customer service skills. They are rude and clearly do not know how to professionally represent themselves. They could not answer simple questions and kept recommending products that I was not interested in. I will not be returning.

I had SO many problems in my experiences with this business. As stated by another user, Dr. Weisman is a very nice man.
His staff is HORRIBLE. I don’t know how he tolerates their incompetency. Our first visit was fine — not remarkable in any way — just to get new prescriptions. Then my trial contacts came in (after about two weeks). I brought them home and not only did they not fit my eye, they were the wrong prescription (I couldn’t see anything). I went back in for another eye exam and had to wait again for more trials (another two weeks).
Got the trials and this time things were right. I called to make sure that they ordered the rest of my contacts (that I had already paid for) and had to wait yet again to get those in — but this was after speaking to several people at OI who couldn’t understand that the original prescription was completely wrong. I ended up having to talk to the girl who was at the business the very first time I went in who remembered me. No one else seemed at all willing to figure out what was going on. This, again, took time.
Then I had to schedule a followup. It was scheduled for a Monday so I drove across town for the appointment only to find out that it wasn’t in their books. But I had been in there when the appointment was initially made and ensured that I had marked it correctly in my google calendar (my daughter also made the appointment in her calendar so it was verified). We rescheduled for two days later and went home.
The very next day I got a call saying that my appointment was canceled (because of standing meetings the doctor had every Wednesday). I was offered a following Sunday appointment which I couldn’t take so I was told that an alternate date would be figured out and she would call me back. About two hours later I got a call from a completely different person confirming my appointment for Wednesday (the supposedly canceled appointment). I was confused and explained my previous conversation and was told very snidely that my appointment was Wednesday. Ugh.
So, we went to the followup appointment today. We saw the doctor (two of us) for about five minutes each. After wards, thinking we were done, we got ready to leave when I was told I would have to pay for the followup. I had previously been told that I was all settled up for everything, including the followup. The clerk today was an absolute jerk and adamant that he couldn’t account for anyone else’s mistakes regarding my bill. I requested copies of our prescriptions and will NEVER go back.
I’ve already given this business a lot of my time and money, mistakenly. I HIGHLY recommend that you look elsewhere when seeking any type of eye care. You will be disregarded here and treated poorly. Ultimately I’m upset that I gave business to people who obviously don’t care about their customers in any way. If you want professional, reliable, committed eye care — GO SOMEWHERE ELSE!

I went five or six places looking for glasses and with my insurance, this place had the best selection (not largest, but best range of designer brands and styles). However, the sales woman I dealt with was very unpleasant — making snide comments about the glasses I liked, disregarding my preference for frame shape, ordering my lenses incorrectly. Because of the terrible customer service, I can’t recommend Optical Image.