Verizon Wireless

Went to have my phone looked at again and was told to reset it. I told the person I already did so when I was in a week ago he said let me get you a new SIM card. Was told that it had been activated but when I got home I found out that it wasn’t .
So I drive all the way back since I couldn’t call them this time they activated it. Was told that it was a glish in the machine? I then told them that I’d like to be reimbursed for my time and Gas. One of the Managers said no. So I went to his boss Tara who is the General Manager. She said no that Verizon didn’t do that kind of thing I then asked her if she worked for free? She said no So I now have a card to talk to the Solutions Specialist Kayleigh Espinoza.
I only wanted $ 10.00 for my Time and Gas. You would think all the money these guys make on us that they would have better customer service.

I feel they were more worried about sales than customer service for current customers. If you need help with your broken phone avoid this place.

Worst customer service I have ever received. I bought a new iphone for the full retail price and was charged the $ 40 upgrade fee although it clearly states on Verizon’s website that one will not be charged if they buy a phone out right and have it added to their original contract. Then my contract was extended for 2 years even though I made sure and asked the employee that my contract would not be changed at all and I would stil be eligible for my phone upgrade from my original contract. I called 3 weeks ago and they refunded the 40 back to my account but still haven’t changed my contract back to my original upgrade date. Spoke to someone at this store Sunday and they said they would call me the next day after fixing everything. Never called. Don’t over promise and under deliver. This verizon is the closest to my house but I will gladly drive further to a better ran verizon store. I finally got everything resolved by calling the verizon call center again and a nice man named Seth took the time to fix everything back. I called this store 3 times over a month to get this problem solved — no resolution. Don’t go here

This is by far the worst Verizon store I’ve been to in Tucson. I went hear three times and the first was ok, but every time since has been a disaster. The second time I came here was to combine plans with my girlfriend to save a few bucks. I wanted a new phone, the Galaxy s5, because it was water proof, but according to the guy, and his backward math somehow it was «more expensive and the iPhone 6 was a better deal.» I believe him, sadly, and bought the iPhone 6 which died from a small glass of water being spilled on it. I came back to purchase the Galaxy s5 I originally wanted and was again met with opposition. The gentlemen I encountered this time began to explain that he himself owned a Galaxy s5 and it was, «most certainly not waterproof.» At this time I simply left and went to another Verizon store that sold me the phone I wanted with no BS and also did me the courtesy of letting me know I was being charged for some bogus navigation crap.

This place has bad customer service. We came in asking for a new iPhone 6. Three salesmen were busy watching football on the tv. The other sales guy couldn’t get his verizon iPad thing to work. So we left for the Apple store. Problem solved!

They hassle you a little bit for buying accessories. The line is ALWAYS long. Good thing they take your name down when you walk in.
Staff is funny and courteous. Saturday is wear your team’s jersey.

Sigh… I only have myself to blame. I knew better than to come back to this store. Why do I torture myslef this way? Once again I went to this store looking for assistance, once again I left frustrated and angry. And once again I called customer service from the parking lot outside their store and my issue is in its way to resolution.
Don’t go to this store, they are not interested in helping you. I was told my only options for my malfunctioning replacement phone (same problem as the first phone, btw) where to a) get their Edge Up plan and pay every month for a new phone or b) put in an insurance claim and pay $ 100 deductible. Now, had I damaged this phone in some way, I would pay the deductible and go on my way. However, my issue seems to be a problem with this model phone as this is the second phone to have this problem. So, thanks, Tiffany, for all you non-​help. Upon calling customer service, I was told that I was still covered under the extended warranty. {Gasp}. The lovely woman on the phone will be calling me after I arrive at work (where I have access to another phone) and transfer me to tech support so that they can go through some trouble shooting.
To sum up: either call customer service directly so you actually get help or go to any other Verizon store on Earth. You will not get help here. You will not be treated well here (especially if you have a Loyalty plan). Run far, far away. You’d be better off at a kiosk in the mall.

I took my wife to add her newly purchased iPhone onto my account. Hit it just right around 4:30 p.m. and things were slow at the store. We were in and out in 15 minutes. It was so easy adding her phone onto my account.
The service rep was knowledgeable and pleasant. Since I am planning on getting my daughter an iPhone as well, I asked her about Verizon’s parental controls. Quite impressive. If you do not know already, Apple is about the only cell phone manufacturer that does not allow 3^rd parties to create an effective parental control app that truly controls use of the phone in all aspects. Any Android phone can do it. (No, I will not be going Android, though I want to. Long story.)
Verizon’s controls are very impressive and can be set all from My Verizon. For only $ 5/​month, I can determine hours of operation for data, phone, and texts. I can set the time of day these are available or set time limits. I can even set a data usage limit and once my daughter hits that data use amount, she can’t use data anymore.
I used to have a different service. I love how I have LTE most anywhere. Only very occasionally will it drop to 3G. I haven’t price shopped too much, but I do know that Verizon is not the cheapest out there, but you sure get what you pay for that you can’t with other providers: great coverage.

I came here to «upgrade» to my first smartphone last January. The $ 100 store credit upgrade deal when you trade in your old phone Verizon was having was ok; they offered the iphone 4s «free» (i wanted iphone) but i could’ve got a better deal w/​Walmart Supercenter who offered the same deal but w/​the iphone 5c «free».
What they claimed to be «free» was actually $ 30, & that $ 30 could’ve been avoided had i not accepted the incompatible car charger they gave me (because it is incompatible w/​the Lifeproof case they offered, they should tell us that.) Also the guy put the case on w/​o water-​testing the case first, which Lifeproof recommends. It even says on the case in big letters to water test it. And when he took it off, he took it off in a way that damages the case. Also against what Lifeproof recommends.
Second and more importantly, i had to exchange my «new» iphone 4s three times w/​them & retrieve my contacts 3 times w/​them. It wasn’t until i went to the Apple Store that i found out they weren’t giving me a new iphone but instead partially used iphones! Apple gladly gave me a new iphone that you could tell was new this time because it had a setup process. Apple Store said they had many customers w/​the same issue. The manager of the Apple Store said that Verizon sells used iphones.
Interesting because my relative who got her iphone 5 a year or two ago said she didn’t have that problem when she went to this Verizon store.
I was so disappointed at Verizon and especially that Verizon store that i never went back to that store to retrieve my contacts & instead went to a different Verizon store, at which, i wasn’t able to retrieve all my contacts but i retrieved the old ones.
The manager at this Oracle Verizon Store, across from the Tucson mall, was also unhelpful. Especially when it came to retrieving my contacts. He said, «we assume all our iphone customers use icloud to retrieve their contacts and therefore wouldn’t need to come in to the store to do so.
But the short female w/​long hair down w/​o glasses, i can’t remember her name, was the only employee there that was kind & professional to me & recovered 100% of my contacts when i went solo. Unfortunately this was during my 2−3^rd visit of 4 visits to this store. Because i had to lose all my contacts again to get a new iphone from the apple store.
I’ve always had great service, kindness, & professionalism from the female employees at this store, but the males, nope.
Thank God Verizon, or Apple whatever, has a 2 week refund policy that allowed me time to resolve the issue. Unfortunately though whatever old phone u give them, they can’t give back, unless its the same day and u be forceful in ur complaint.
Applause to Apple, thumbs down to Verizon customer service. The Verizon employees there are paid on commission (they told me) so that explains a little; but is still no excuse for a lack of professionalism, care, kindness, respect, & quality service from what’s supposed to be the #1 phone carrier.

Be prepared to wait in line forever, and not have your issue handled. Spent 1 ½ hours there, they couldn’t add a line with a certain phone b/​c «blah blah blah» (some probably made up answer). Not to mention they didn’t understand different plans that Verizon is supposed to be offering. We ended up going to the Verizon kiosk at Tucson Mall, they called it in, and it was done.
We should have just went there first, but figured that the actual Verizon store would a better choice, and have more knowledgeable people. Boy were we wrong. Save yourself some time and just head over to Tucson Mall. Or better yet, call Verizon and talk to the phone reps yourself. ^_​_​^

Jose the store manager embodies the old saying, «We are the phone company and we don’t care.» I went to the store to transfer a plan from another customer to my phone. We followed the instructions on the web and I verified by calling 611 to ensure we were doing it correctly before we went to the store. The other customer and I walked up to the counter and explained what we were doing to the Verizon employee. She acted like she could not understand what in the world we were talking about. She called in the «brains» of their operation – Jose. He told us we could not do what we had already arranged to do. He laughed at us and he told the other customer he would annotate his account to make sure he could never transfer his account through another store. The other customer got so angry and frustrated hat he just cancelled his plan right there. Jose kept laughing! I will go to another carrier as well as I won’t tolerate this kind of treatment. Congratulations to Jose for getting rid of 2 Verizon customers in 10 minutes.
If you are stuck with Verizon and you must visit a store you would be well advised to drive extra distance to avoid this one.

Customer service is good. They show you how to sign in to your account and provide consultation on the new smartphones. I get no real service with basic phones. I guess they believe they are too simple to give any real. service… over all good experience

Worst customer service ever! I would rather drive across town to a different location.