Discount Direct

I just found this store. Purchased a new stove and when i opened it at home it was damaged. They quickly informed me that they’d deliver a replacement the same evening! Wow! Spectacular customer service! They’ve gained a loyal customer!

Nice recovery!!!
Since the review, Manager took time to call my wife to apologize and explained circumstances that caused miscommunication.
Delivery was scheduled as soon as possible and delivery was made within 4 hour delivery window as communicated. Deliver guys were great. Took care of all boxers and trash after setup. My wife was impressed.
Recovery was so nicely done, I am convinced it was honest miscommunication. Thank you fast and courteous follow up.

Love this store, it has everything you need including televisions, appliances, furniture, household items and clothing to name just a few. My family has bought mattresses, lighting, furniture and just recently a television all way below retail. In one instance with the mattress, which my son loves, they even matched the pricing of a competitor. My family has been going there for quite some time and are very happy. Sometimes it’s just fun to stop by and see what they have for sale, last time I was there I walked out with a bag of ring pops which made my young daughter very happy.

Great store. Under new Management and it shows. Lots of name brand products that you can get for 30% less than other stores. A must see!

I love this store and shop there often. I usually have no issues with the merchandise but we did have some issues with a sectional we purchased last year and the staff at the Federal Way location and Jennifer in customer service went out of their way to help us make it right. I was really appreciative of all the help and level of professionalism. Thanks again!

Have been going there for quite some time, I found it to be a good place for cheap Costco returned items. Not sure what happened in the recent months, but selection is way down and the prices are almost comparable to regular stores. Most of the time, the prices are now OVER what Costco charges on their sale weeks. I’d rather wait since everything goes on sale at some point anyway. Plus, if I have an issue I can return my item to Costco at any time and not having to deal with their 2 week return and store credit only policy. Just alone for that, I would never buy any electronic item there or anything that is of a higher value. You need to find other things in the store that you can use the in-​store credit for.
You also always have to keep an eye on expiration dates on food items, some things are already way over and not just by a couple of weeks. AND never buy anything without comparing the prices with amazon or other stores, never had to do that in the beginning, now you need to make sure it is a deal.

Lonnie and Ken is awesome and easy to work with. They are hard working guys and honest and straight up. I bought a wine fridge from them last week and everything came out to be great. At first I was a little skeptical and worry that I will be getting a DOA fridge from them. I am also worried that delivery of the large fridge would be problematic as I heard a lot of horror story of other fridge delivery.
However my concerns were all unwarranted. The purchase went very smooth. Ken and Lonnie picks up their phone and made themselves available for questions.
I also have to give a big shoutout for George, the delivery guy. He is super experienced and have been in the delivery business for 26 years. He used appliance dolly and moved the fridge very carefully into my home. He even thought about the wood floor and protected my floor during the move. George definite has a heart and very clean and professional. Love this guy!

I am happy with the mattress I purchased and with the customer service I received in the store from Samual Campos. I am NOT SATISFIED with their customer service following this initial transaction. They say they match any competitor, and when I just called them only 5 days after purchase and told them I found a cheaper price and asked if they would honor a refund for the difference they told me no, that it has to be at time of purchase. I wish I would have thought to look ahead of time, but most stores with excellent customer service will honor their price match for around 30 days past purchase. Plus they acted as if their prices were so dirt cheap because they are discount direct, but their competitors actually have similar price points, so it’s not really a better deal. Especially now that I realize I could have bought it cheaper, and then tried to allow them to have good business practice to refund me the difference and they didn’t. Now I wished I would have given my business to another company.
Next time I will take my business elsewhere. Sorry, Discount Direct, it would have only been $ 44 for you to refund, but now you’ve lost a customer and I will be sure to let my friends and family know about my experience with you.

I shop here all the time. Just scored a Ninja blender. I bought it new for less than used on *bay. I have bought pants, chocolate, tools, and lots of other stuff. I always stop by and see what is on the floor.

I bought an «out of box» portable air conditioner the other day. I took it home and was shocked to see, upon lifting the coil cover, three holes in the coils, lots of bent coils, and lots of RUST. I was told the only issue was a wonky wheel.
Also, I was not told I was missing one accessory piece. The one accessory piece I really need, the window bracket extension. I am having to use cardboard and DeLonghi is saying it will cost $ 12 to get this piece.
I would warn everyone to not believe what you are told about the condition of equipment. I was hoping I was just getting a floor model, but mine was definitely a customer return after having been used quite a bit.

A quick heads up DONT buy any electronic gadget at this store, you’ll see the notice you can return it, but they’ll not refund your purchase. You’ll only get an instore credit so basically if you don’t like what you bought you’re still stuck with them! Actually you’re not paying less as you’re made to believe. I’ve compared a few of their stuff and guess what. It was way more expensive. It’s now my last option if I’m looking for something… Make a careful comparison of prices before you buy from this store. I’m talking from experience!!!

While the store is not the most aesthetically pleasing place in the world, and there are some bizarre folks who shop here, you won’t find prices lower anywhere else. They regularly have huge discount sales where you can get quality pants, shirts, etc. that are often sold at Costco’s prices of $ 30-​$ 50 for less than $ 10 and sometimes even $ 5.

I went in last Thursday with my boyfriend and we met with mike. He was very friendly showed us around and we told him we wanted to look around a little more but would be back in a day or two. He told us about a sale starting the next day and joked about how he wanted our money. Now i know that wasnt a joke. When i went back on saturday i was excited to see mike there i wanted him to have my business. He didnt even say hi or anything. Didnt even acknowledge me. I was very disappointed. I went up to him and said i would like to purchase these couches. I dont expect him to remember every person he meets with but he didn’t even act like he cared. I tried to make conversation and was cut off. I had an issue with my card so i had to call the bank real quick when i tried to explain what happened he cut me off again. It wasnt even busy. Have u not heard about customer service. I felt so disrespected. I will not be returning to this store and will not be recommending it. Heres to hoping i have no issued with the couches and this doesnt get taken down because it did once already.

This place use to have great prices. But now they have jacked up their prices on old merchandise. Most of the food products including baby food is expired. They sell good stuff but most of the items I can find for 30%-60% less online

Do they rummage through Costco dumpsters to find their merchandise? This store is filthy. The people aren’t much better. Only went because it came up on here as a furniture store.

Loved this store a few years back when they actually had good stuff and great prices. My advise to all you who shop there is compair prices. I stopped shopping here because of the mark up on their items. Some of the products that came from Costco that they sell at discount direct are actually cheaper at Costco! They have a tone of clothing but I’ve seen the same items there for years with the same price. Just because you find an item there doesn’t mean you can’t find it else where for cheaper! Food and candy are expired as well. So look at expiration dates!!!

We bought a new master bedroom set and leather couch. Such a deal. Love this «costco» outlet. Before i but anything at the big store i come here first.

Discount direct has disturbingly impressive prices on house hold items typically priced more than DOUBLE at typical stores. My GF and I shopped at over ten stores at south center mall for a memory
Foam mattress that sleazy grease balls quoted at $ 900 and paid $ 500 with SAME day delivery… What?! Three thumbs up, and well be going back.

Great store if you got the time to sift and browse through inventory. Best store in the chain and the only stop if you are looking for a deal through Discount Direct.

new sofa love seat and bed for a great deal!!! i got my stuff the next day! im in heaven right now!!! yeeeesssss!!! i’d give more stars but only allowed 5!!!