NW Lock Doctor

I called and spoke to a lady on Thursday about getting 2 keys made and 1 key fob programmed. She said she would call me Friday morning and they would come to my work. No phone call all day and I tried calling multiple times with no answer. I emailed and called multiple times with no response. I finally got them to answer their phone Saturday and they said they would call me Sunday and come to my house. Here we are Sunday with no phone call. I have lost a weekend with having car troubles and getting my car to start with no keys. Poor business and lack of communication. I will take my business else where as they cost me 4 days and my weekend!

My keys got stolen at the gym and after calling the dealership that quoted me for $ 375 and expected me to tow my car there (so probably a total of $ 500+), I had to think of a different way to save my wallet. I went on Unilocal and searched for a locksmith and after a couple of referral calls they finally got me to Robert. He arrived a couple hours later and did a great job. He was very focus and definitely knew what he was doing. It took about thirty minutes and I got 3 new keys with a new programmable switch for half the price that the stupid dealership quoted me for. Thank God for Robert.

I was out running errands one day when, all of the sudden, the key refused to go into the ignition (an apparently common problem with some Fords). I called a mobile locksmith that quoted me 350 to come out and replace the ignition. Thankfully, my husband was able to get the key in and drive the car home, but after that, the key would no longer turn. He went and bought a new ignition cylinder ($ 80) and was going to replace it himself but we would have to get the keys programmed ($ 80-​$ 150). I called Lock and Road locksmith to get a quote on getting the keys programmed and, after explaining the situation, he suggested I call Lock Doctor. I called and they came out within a couple hours, replaced the ignition and aligned it with our original keys for $ 125 and it was done in under an hour. They also cut a new key for us (as our spare was bent) AND reprogrammed it for $ 50. And they used their own part, so we can return the cylinder we bought. Overall, a great experience. Thanks so much for making a stressful situation manageable and affordable!

Robert came and helped me. He is the owner. Couldn’t have had a better experience (considering losing your car key in a city 500 miles from home and the spare is not a good experience to begin with). He arrived promptly, went right to work, was able to create a new key for me in a very short time. He explained how I had to use the correct key or the car would not stay on and, after a few times, would not start for an hour! He could have actually made me a key with the push button remote if I had wanted.
Prior to contacting him directly I had phoned my auto club. Their only option for me was to tow me to the nearest dealer! It was a Saturday so who knows how long that would have taken and then I would have had to pay the locksmith part anyway. This was definitely the way to go!!!

Dealing with cars is literally the worst.
I had a gentleman named Charlie come and meet me with my car. He was so patient and friendly, worked efficiently and explained everything to me. My lock was being a little fussy and took him a bit longer then planned, but was still done within an hour. I would recommended them to anyone. Thank you thank you Lockdoctor!