Suburban Propane

Had a commercial account for a few years. Went around 6 months before realizing they were charging around 3 to 4 times more than the competition on our auto fill ups. We believe we over paid around $ 30,000 before we realized and stopped buying propane from them.

Steven must work for Suburban. These people are fraudulent shysters. I have been a customer for way too long. I am soon to be a former customer. Last week I watched on my surveillance cameras as their driver opened my tank and expelled who knows how many gallons of gas into the air. Not only is this horrible for the environment but then he proceeded to fill my tank. Obviously he had to add more than i needed because of the gas he lost. Then I got the bill. They charged me $ 2 more per gallon than the going rate. I am now purchasing my own tank so I can price shop. So far the people I like best are from Cenex!

Suburban Propane is absolutely awful. I have never felt as abused as a customer as I have with Suburban Propane. Their rates are double those of their competitors. They use their contracts to lock customers in to their inflated rates and when you finally finish with your contract, they charge you ninety dollars to remove their tank from your property. Suburban Propane is currently in the middle of a pending class action lawsuit that point out their price gouging in addition to other nefarious activities. From the look of it, it is a nationwide corporate policy to charge double the standard rate for propane. Please see
for more details. If you are already a customer, share your story of abuse with the attorneys in the class action case. If you are not a customer, RUN

My experience with Suburban propane was excellent. Very helpful and polite. They took care of my needs quickly and professionally.

Do not ever, ever, ever, ever get propane from Suburban Propane. Ever.
Working with them has been the single worst consumer experience I have ever experienced in my entire life, and I have used Comcast cable for three years. It is mind-​boggling how incompetent this company is.
DO NOT GET PROPANE FROM HERE.
If you are building a new home, buy your tank from somewhere else.
I will have more details once my current nightmare ends, if it ends.