Horrible customer service. The very reason I switched over to another carrier back in November. As a(former) long time AT&T customer I went into the store and talked to one of the rudest sales associates ever(bald frumpy looking fella) who had a bad attitude and seemed too busy to help me find some reasonable options for a new iPhone. I made sure I was out of my contract so AT&T couldn’t nickel and dime me with cancellation fees. True to their greedy corporate ways, they added some«fees» on my last bill and lied about what the final bill would be. A $ 30+ difference. The Manager Jody A. And Assistant Manager Ryan J. We’re less than helpful. The sales associate Jennifer C. was the only employee with a professional attitude. Unfortunately she couldn’t fix the mess and her bosses didn’t seem to care. That is why I’m not an AT&T any longer.
H K.
Évaluation du lieu : 3 Tulsa, OK
Made an appointment, and arrived a tad bit late. Side note, every time I am late, I like to describe it as a «tad bit» late, but I digress. Even though I was late, the att rep was quick to greet and help. I was there because I received my new phone and wanted them to switch over the old phone to the new. Was informed that I needed to back to iTunes and restore. After that I could call in and activate the new phone. No problems, I could do that mess from home. Also needed a case so the rep was great in helping me select the one I wanted. So far so good. He even recommended a glass protector; so go it based on his advice.
Greg N.
Évaluation du lieu : 1 Los Angeles, CA
Worst customer management I’ve ever seen. Yeah, they have your name on a wall of whose next. But 1 hour later and I’m still waiting to talk to someone about switching to a «better» service than tmobile. Really not starting out on a positive note.