Dillard’s

For Mother’s Day I received a generous gift certificate to Dillard’s Department Store from my son. I went to Dillard’s to retrieve my gift certificate. I was told I could NOT retrieve this gift certificate unless I opened Dillard’s Charge Account. My purchases were far more than the gift certificate but when they me I could not use the gift certificate unless I opened the account, I went to Customer Service to straighten this out. They too told me I couldn’t retrieve my Mother’s Day Gift Certificate unless I opened their account. I was so mad, I left everything and walked out. What would you have done?

I absolutely love Dillard’s and a lot of the brands they carry. Their shoe department is especially close to my heart as well as their cosmetic department, especially now that they have Christian Dior!
For some reason I always thought Dillard’s was very expensive but I quickly discovered a lot of their deals and sales (they always seem to have something going on). Plus if you get a card, you always get discounts.
Customer service has always been top notch and the store is very clean, organized and tidy.

My review is specifically for the Elizabeth Arden Skin care and make-​up area.
Met a nice tall white lady that was very knowledgeable and charismatic. Helped me get a super great deal I didn’t even know existed and helped me get the best for want I needed and not what her commission might want.
Also unfortunately met her partner in the booth. A big black lady lacking manners, un-​knowledgeable in her booth, and a bit pushy. I tried to make clear that I already knew who I wanted help from and who I’d want to get the commission. She then kind of bickered out of ear shoot for a tid-​bit with the original lady. The original came forward and helped us solely from then on, while the second simply gave us uncomfortable stares.
Over all, get the nice one and it’s certainly worth the trip. =]

It’s ok.
Associates — at least they ask you if you need any help but only once. After that, they just eyeball you from somewhere across the department. I understand the discretion at letting a shopper browse freely but I don’t like someone looking at me every time I look up. I bought an item from their big and tall department and the associate was courteous but never once looked me in the eye or smiled.
Plenty of sale items and a good quality of clothing.

Nice department store

Dillard’s is one of the anchor stores at the Woodland Hills Mall. It’s a full-​size shop on a few levels, so you’ll want to check the map before wandering in a circle looking for the department that’s actually upstairs.
All the usual departments that you would expect in a retail department store, including ladies fashion (petites, woman’s, etc), mens, boys and girls, kitchen, jewelry, shoes, accessories, kitchenware and more.
The aisles can be a bit on the narrow side, because the place is packed to the gills with stuff, stuff and more stuff. Not nearly enough registers for taking payment, you may have to hunt around a little bit.