Mathis Brothers Furniture

Yes, you will be pounced upon by a salesperson when you enter the store. It’s annoying unless you set some boundaries with this ‘assigned’ escort. Simply tell them that you need space and will consult them only when they are needed. Most of them are incompetent at interior design anyway. Sadly, the prices can’t be beat. If you can set the ground rules and want to save a little money-it’s a good place to shop. It’s tempting to use their financing but don’t! Their practices are either criminal or grossly inept. They intentionally under-​communicate and unilaterally make account changes that increase their odds of accruing finance charges.
Summary:
Good selection, pricing and availability.
Bad sales approach, product advice and finance dept.

0 stars. Terrible customer service. Bought a chair a month ago that was damaged upon delivery. Item was set to be exchanged with in a week, but «new» chair was in worse shape then the original one, with a nail sticking out of the back and fabric being extremely loose. Were supposed to have someone contact me last week about furniture services coming out, no call except 15 minutes before they were to arrive at my house this week. Someone from furniture services was supposed to call me back, but never did, prompting me to call them again, only to be told they’d call me. Which they finally did, but then scheduled service a week from now, saying that it was my fault that I didn’t tell them my availability, which was untrue. Another call to customer service to get things correct, where again I was told I would be called back today, which of course didn’t happen. So I had to call in another time, spoke with a manager, who gave me the run around and said everything will be taken care of this Sunday. I remain doubtful.

We recently went back to Mathis Brothers after our previous great experience– this time to look at dining tables. Unfortunately, we got a real dud of a salesperson. I told the woman what we were looking for, and she basically just pointed towards the dining tables and said «they’re over there, my name is [don’t remember]. Just give „them“ (whoever that is) my name when you’re ready to check out.» In other words, «I’m not actually going to help you, but make sure I get a commission if you buy something.»
After wandering for a bit and coming up with some questions, we finally found the woman again. I asked my questions. She knew absolutely nothing. (Things like: do you carry any tables in X brand? I am looking for a particular style from X brand.) I think I might have even rudely laughed in her face at how absurdly uneducated she was about her job and the products she sold. We gave up and left.
Lessons learned: If you find a good salesperson, remember their name and ask for them. If you get a dud salesperson, ask for another one.

So excited to be out shopping for a new mattress! Getting married soon so today we decided to brave the snow and sleet and make a purchase. We currently have a Lady Americana bed and love it. We are a budget as we are getting married in 2 weeks! We walked in… With money in hand (remember I said budget) ready to make a purchase! The first sales guy that approached us was JR. We told him what we were there for, told him what we currently had and that I really liked it, but was open to any suggestions he had. His first words were as follows «you have a Lady Americana now? Oh those are trash mattresses. I wouldn’t dare sleep on one of those. If you’re looking for a bottom of the barrel kinda mattress that’s what that brand is»… I paused… thinking wow you’re totally misrepresenting your company right now… and calling me cheap with no taste at all. He was very rude and set the tone for the day. I took a second to clear my head as to not say anything rude… and my fiancé and I walked away. I then found another associate, John. Told him what we were there for… Our expectations of a mattress and our budget. He was super friendly and very helpful! We made our purchase and couldn’t be more excited! Thanks John. You turned a horrible experience into a great one! Cheers to sleeping on our new bed tonight! !

I came to this location a few years ago to shop for a bed. As soon as I got into the store I was immediately approached by hordes of sales people asking if I needed help. I told them I was just looking, but thank you. They said okay and then watched and followed me to the bed location at which point they convinced me to let them show me some beds. They asked what my price point was and I told them definitely less than $ 1,000 but I’d prefer to be under $ 300. I was told there was no way I’d fine a good bed in that price range and then proceeded to show me beds out of my price range. When I told the sales person I just wanted to look around they became irritated at which point I left and went elsewhere where I found a California King Pillowtop Bed for under $ 1,000 (50% off because it had been taken out of it’s package a week earlier to be a floor model) at Furniture Factory Outlet. Go anywhere but Mathis Brothers furniture if you want a great deal for a great product without being treated inappropriately by a sales associate.

Wow way too many sales people! Leave us alone for a second so we can think and talk between ourselves! If we day we are looking then let us look. That isn’t an invitation to start attempting to sell us on features you don’t even know matter to us. If you want to make your commission then its better to listen! Hear what we want in an item and then sell us on those features and the benefits of them, not what you assume to be important.
Huge selection at high prices and we wont be back. Ashley Furniture here we come.

Nice selection of furniture, easy to browse. The down-​side? The staff walking around like Sims with their notebook in hand, following the aisles, aimlessly wandering. There’s about a hundred of them. It’s quite off-​putting. Not that they hounded us, but we couldn’t turn around without bumping into one of them. At least there is plenty of help should you need it.

Our original delivery time was 9−11am, no show, rescheduled for 3−5pm still late, hope my next delivery next week is on time

I’m just adding on to my wife’s (Katharine S.) review.
We went in looking for a living room set after looking at a couple of others places which were terrible around Tulsa. There is a reason their store is so big, it’s because they sell top grade furniture and make sure their customers are happy. I can tell most of their employees enjoy working there except the customer service area (which got rude with my wife). Luckily higher management saw that I refunded the complete $ 5000 after having issues with delivery and alleviated the situation. The service agent that helped me pick my furniture out didn’t know of any problems, but was willing to do everything he could once he did find out what happened.
It’s hard to run a business that big and not have a couple bad eggs every once in awhile, so I will definitely shop there again because I know there is a huge selection, great customer service, unique pieces to Tulsa, and great prices.

Wow. I was really surprised.
After an unsuccessful attempt at buying a pub dining table, I found this via gps. I’m glad I did.
The inside is huge, an assortment of good quality furniture. Even the lower end products are nice to look at. A lmajority of the pieces are together and not spaced out. The associates were helpful and it took me probably 20 minutes to find something I liked, pay for it, and have someone put it in my car.
I’ll definately give this place a thought when I get a house.

Can’t beat quality or pricing but the delivery and customer service was obnoxious, rude, and unprofessional. Long story short, I got delivery free and deposit refunded after spending $ 5000 there.

I really, really love Mathis Brothers. I have found some of the absolute best buys here. In 2000, I purchased a beautiful hand painted mahogany armour. It was a furniture show sample (one of a kind). I paid $ 1999 when it would have retailed for well over $ 9000. Any time I am in Tulsa, I stop by to browse their one of a kind and sample items from Ralph Lauren, Henredon, Baker, etc. You can find some of the best deals, high end furniture at Rooms 2 Go pricing.