Staples the Office Superstore

I went to the Copy & Print department to get a banner made for a College club I am involved with. Ashley was very helpful, courteous and really worked to help get me the banner I was looking for. Job well done!

Awesome service from Jarvis!!! He was super helpful and nice! Would definitely recommend this location.

The manager there is Ashley and she was soooo helpful!!! They are extremely nice and professional there! I needed help with one of my clients emailing back to me and they went above and beyond!

This store is struggling. My wife and I have shopped there twice in the last week and both times was made to wait for service. Not till I spoke with a Mgr. (Not sure she was… as her name tag said Sales Associate) did we finally get some help. They seem to be real short-​staffed. One other thing took our laptop there to get fixed… spent a lot of money to get it repaired, only to have it totally crash 3 months later. As a teacher my wife loves this store, but recently they have failed my families computer technical needs.

I picked my printer today. There service is nice, I love shopping with Staples. There easy rebate is awesome. I wish the have more choices and brands, maybe online. Still a great place for office supplies in your neighborhood.

This Staples has whatever you need. Recently needed to a large amount of coping done, the work was done on time and right on price with the estimate. Also purchased a new lab top and it was a good deal at a fair price and it was even sent from another store within four hours. I would say they have their arms around the customer service concept. They also have a rewards program and an ink cartage $ 2 rebate return program. One stop shopping for any office needs I have.

Unfortunately, we have to shop here because we run business nearby and often need to stop in to grab supplies. No one has ever been helpful except the bubbly females at the copy area. I would not, however, recommend for others to shop here for office supplies if they can avoid it.
We came here a few nights ago looking for a few things. We wandered repeatedly searching for someone to help us. Ignored by all who passed. Is it Turlock or is the whole country like this right now? Customer service just seems to be generally complete garbage.
We approached two young men who were chit-​chatting and restocking near the back. They half-​listened to our request and one of them lazily pointed for us to go to one of the aisles. Turns out the item we asked for would never even be displayed in that aisle and they likely misunderstood our question or didn’t care about it. We searched for a few moments, but considering they didn’t want our business, we didn’t make any more attempts to find our items in this store. We found it at the equally awful Walmart nearby. Ugh. Turlock.

Poor service. I’m wandering around, obviously not sure where to find something. I walk by 3 or 4 workers and get ignored. A group of girls in their late teens/​early twenties get acknowledged by two guys immediately. HMMM! How about that. Anyhow, I find what I want and get to the register. They have one of those $ 0.01 deals where you have to spend a certain amount to get the deal ($ 5.00). Here’s my conversation with the cashier:
Cashier: (pulls out ad) «You have to spend $ 5, not including tax, to get the deal. Let me see if you get it.»
Me: «Ok. I think I’ve spent enough» (register shows $ 5.92 before she rings up)
(each one rings up for $ 1.00)
C: «You haven’t spent enough.»
M: «But the register showed $ 5.92 before you added these. There’s obviously not 92 cents tax on $ 5.»
C: «Let me remove everything and ring it all up again» (I’m wondering if this was a veiled insult to my intelligence or she was serious here)
(Note that the total is $ 4.92 before she adds one of the remaining dollar items)
C: «You need to buy something else to get the deal. You don’t have $ 5.»
M: «Yes, but isn’t that item $ 1? It would put it over.»
C: «But that is not including tax» (palm-​face… ok, I didn’t actually do it but I visualized it)
C: «Do you still want them?»
M: «No, its ok. I can do without.»
Come to think of it, I’m wondering if she was hassling me because she didn’t want to have to correct the price and have a manager come over and all of that. On top of that, she told me that an item was $ 1.00 (and it rang up $ 1.50 right in front of her) which she didn’t acknowledge. Ironically (or not much so), she tells a customer in front of me that a customer yelled at her earlier. Gee, not a surprise. I won’t go here again if I don’t need to.

Fast service! Friendly! Easy to find stuff so clean.
People make this Staples. Keep it up.
I drive from Modesto to get the great service at this location.