Suburban Propane

this place is horrible, patricia is super rude… i was told id be serviced today, i requested a week ago, and was told id get it either the coming thursday or friday, today is friday (a week later)… after dealing with patricias rude arsse on the phone, i essentially hung up on her as she was talkin over me and being super rude… i just recieved a call from the driver stating that one of the «office girls» (wonder if it was my buddy patricia) re routed him from my house to a business 5 hours away and now i likely wont get service today either… also my price is far more than it was last service, which is weird being that the price of gas is now cheaper than it was months ago… avoid this place, it sucks badly

We have been a customer of Suburban Propane for over twenty years. We recently moved and I was told by their customer service that if there was a substantial amount of propane left in the tank they would send me a refund. She said they would call me back to let me know how much the refund would be. I never heard from her for weeks. I just called them again this morning and am now being told that even though there was 90 gallons of propane left in our tank they will not refund it to us. They are now claiming that the person I spoke to was mistaken. If I knew this ahead of time I would have let the new owners use up the remaining propane before changing it to their name. Such a rip off! We will be needing propane for the house we are building and I was planning to stay loyal to Suburban but we will never use them again. There are MANY complaints about them online… even a lawsuit. Beware of this company!