Turlock Chrysler Dodge Jeep Ram

This dealership is the worse they are rude it’s almost like you have to beg them to sell you a car instead of them trying to sell you the car. Went in to look at trucks the car salesmen didn’t even let me finish telling him what I wanted before he rudely interrupted me to tell me I don’t know if we have it. After walking around for a few minutes trying trying to find the truck I was looking for I asked the salesmen for the rebates they were offering said no I can’t tell you anything about rebates or talk to you if you are not going to buy today and walked alway.

My boyfriend bought his truck from this dealership. Their service department has been horrible! Latest problem– leak through the back cabin light is causing an unknown amount of damage to the backseat/​floorboard area. They supposedly temporarily fixed it until a new light assembly is ordered. Well– still leaking due to the rain. They laughed when he first brought it in because there have been so many identical problems! My warning– do not buy Dodge & definitely find another dealership.

I dealt with Mr. Tim Smith. I did let him know upfront that the word «Dealership» was like swearing. I was burned by on in Orlando, So needless to say, my guard was up. Tim listened to what I had to say. Looked my truck over and ran a test on it. When Tim called me at home to let me know how much that it was going to cost (parts and labor), I said that it was way to much. So I asked him exactly what needed to be replaced. Tim told me, and I went to a auto parts store and bought the parts myself. (that saved me a few hundred bucks), I took the parts to Tim and asked him that if they would install them since I bought them. Tim said yes. And he noticed that I am in the military. He thanked me for my service and knocked off another 10%. So basically, what was quoted as about $ 1,000.00 to get my truck back on the road, now cost $ 500.00.
It was nice to see that someone will try to work with you. Good job Tim. Now, if I can get my credit looking better, then I will be there to get my wife something a bit more reliable to drive.
Thanks again.

The service is a JOKE!!!
Made an appointment online for an oil change and checked the box that said «will wait». Get there and the service tech said it will be a 4 hour wait (what). Why have the «will wait» box if it’s going to be 4 hour wait for a oil change and why take appointments. Will never return to this place and will definitely share the story with my 1500 employees. I should have read the reviews before making the appointment. I would have never gone here. A WASTE OF TIME!!!

Terrible. 2 and a half months of them not being able to fix a car. Could never give an exact date for pickup. And once they did. We show up and they are taking longer than 30 minutes so far to pull it up. Wouldn’t recommend coming here. Take your cars some place where they have actual knowledge about vehicles. Fast to take the money, slow to get things done. DON’T bother coming here.

4 experiences here. Purchased 2015 Ram & 2014 Jeep. Took in for tire service & had a remote start installed. 2 different salesmen and 2 different service techs. All good experiences. They will work with you and try there best with credit agencies. Come in with reasonable demands for monthly payments and they will do what they can. Expect a good 4 – 5 hours here when buying. And for service its best to drop your vehicle off. They offer shuttles to and from your home. Nick & victor in the service dept. were great. Even months after my truck purchase Carlos still answers all my questions and provides great customer service.

Wow!!! What a joke. Lifelong jeep owner, just had a question, was in the area. This jeep dealership is now the closest to my home and it was a good time to check them out as I will be replacing a car shortly.
First, no place to park on a Monday afternoon. When I did get in front building no one around. None of the initial sales area being used and one salesman in an office eating. He instructed me to exit into a breezeway to talk to someone in service.
This is where shit gets ridiculous. There are 4 separate entrances to 4 separate service guys. You have to walk up and down the breezeway like a linebacker peering through smoke tinted windows to see who might be available to help you. All were on the phone. I picked one and entered…
This guy was handling his call while his service manager was sitting in his office behind him with door wide open annihilating his lunch. The service guy hung up and dialed another call (wtf) stating I’ll be with you shortly. I asked if I should try another door? He told me it was up to me… so I walked out and again played whack-​a-​mole. This time walking out of breezeway as everyone was on the phone, I did find the front parts/​service waiting area. Evidently the 3 people in the waiting area was enough to take up all their parking. Literally no one buying a car and 3 people waiting on service.
The clerk gave me a corporate number to call (for my recall question) and I was on my way.
Needless to say my next Jeep won’t be purchased here.

This place is a disgrace to say the least. They’re service is absolutely horrible! They have the rudest laziest and disrespectful techs. It seems that everyone is a service manger. I will never give them my time or business again. I would rather drive all the way to Modesto or Merced than deal with these clowns again! It is unbelievable that they are still in business. You should really consider taking your business elsewhere.

Went today to purchase a vehicle. The salesman I had isn’t the issue. I’m in dire need of a reliable vehicle. I was interested in the Dodge Dart, I test drove the black sxt and we couldn’t agree upon a deal. I was texted the entire weekend stating that the Sales manager was going to give me a «hell of a deal» then it turned into a «deal of a lifetime» on the sxt. I came down on 08÷31÷15 @8am to hear the deal before work I was told the offer and like anyone I wanted to think about the offer. We continued to negotiate throughout the day I came back after work and excepted the deal. I printed out pay stubs, gave 7 references I had a trade in just needed to get some personal items out and was ready to go into finance when I get told…“sorry” I can’t sell the car to you at that price. We already made our quota for the month, we hit our numbers sorry. I wasted 2 hrs to be told that???
I guess because it was close to 8pm my business didn’t matter? I was told the deal would be good until 12 eastern time 9 pacific.
I was hounded all weekend, was told we really need your business don’t go to Smiths chevrolet we want your business.
Your management staff needs to understand what customer service is that’s great you made your numbers for August but September is another month and I guarantee that car will still be sitting there… will my business matter the last week of the month?
The 1 star is for the sales person.
Whether or not I get a response from anyone from Turlock Dodge is unknown but honor your word and take care of the customers that are in front of you ready to buy. I had a horrible experience when this place was Turlock auto plaza looks like nothings changed other than the name. Let’s see how long you stay in business when you treat customers this poorly I didn’t appreciate when I called with concerns about the night prior I get a woman laughing on the phone because she was to busy having a good time with another employee, when I got a phone call back I treated like garbage and told it’s my fault I should have taken the deal in the morning even though I was told that purchase price would still be good when I got off work. Stay away from this place. Shop elsewhere.
And another thing I didn’t appreciate is them holding onto my registration from my test drive I had on Friday, good thing I didn’t get pulled over.

Five days and $ 330 for new battery cables. My Chrysler PT Cruiser stopped running last Saturday and it ended up being towed to the dealership. I was told the parts were in Los Angeles and the car wouldn’t be available until Wednesday. I was also offered a free multi point inspection, which I accepted.
My car was completed on time and for the estimated price, with $ 275 allotted towards labor. As I left, I read the results of the inspection. Basically it recommended an engine tune up, which I agree with. However the tire inspection and the timing belt inspection had incorrect results. The timing belt is nine months old and the tires are even newer. Both failed the inspection. I pointed this out to the cashier who was at a loss for words.
I see several points for improvement in this experience. I never complain without at least offering solutions.
1. Be trained or be honest. You either have someone who doesn’t know what a good timing belt and tires look like as a mechanic or someone who is trying to make sales through dishonesty. Either way it increases the business’ liability.
2. Partner with other mechanics to get parts locally and to get work done quicker. Is the service center overloaded with work? Partner with local mechanics who can get the work done faster, and vice versa. If someone needs to buy a new car, having a mechanic drop your name can make a difference.
3. Offer options. Maybe instead of just offering the stock components, offer alternatives which can decrease customer wait time and cost. Maybe a non-​stock component was locally available and could have decreased my wait time.
4. Partner with rentals. If any wait is more than a day, have the staff work with local rental centers to help customers stay mobile while waiting on the service center. If I were unable to obtain rides to work, I would have missed out on a whole week of income. I was never offered any information about rentals, which I would have taken advantage of.

I took 2015 dodge 2500 ext can for service. The service guy was rude and didn’t feel like helping. I obliged that I need oil change and my map lights are not working. He said oil change can take upto 4 – 5 hours and for map lights I have to come next week. I did not had an appt but I think if Thier mechanics need another day to change a bulb than that’s a shame. I feel their management is changed or they just don’t care about customers anymore.
I am not
Going to them. I do believe if the service need more time than they should provide loaner or shuttle.

I’m a buyer from the Los Angeles area, but went to Turlock Dodge to purchase a car because they were the most reasonably priced dealership for the specific (hard to find) vehicle I wanted. Everything was handled by email, and once a price was agreed upon, I was sent all paperwork by FedEx. We signed the documents and sent them back, agreeing to fly up to San Jose in a couple of weeks.
We worked with a wonderful Finance Manager named Eric, who was kind enough to send a town car to pick us up from the airport and drive us 100 miles to the dealership. When we arrived, we were greeted warmly by Eric and one of his salesmen, Edmond. Eric took us into his office right away and was extremely efficient and had usout of Finance in less than 30 minutes. We were also introduced to the General Sales Manager, Gordon, who was extremely nice as well. Finally, they gave us some great gifts from their accessory store, took our picture so they can send us a complimentary calendar and topped off our gas tank. Eric even emailed us to make sure we made it home after our 350 mile drive home.
All in all, this was a first class deal with a top notch dealer. Thanks for the great treatment and awesome car.

I agree with Candy worst costumer service!!! I’ve never came out of this place happy or satisfied cause the employees here are rude and never seem to do their job right.
I’ve been asking them to fix my stereo that i pay extra for warranty on and its always a problem! Finally I called and was rude back and made them figure out the problem, turns out the lady that did the paper work for me the day I bought my car never turned it in or filed anything about it what a damn joke!!! Talked to a guy in the bay area about working on my car and he said everyone from the Valley goes to them because of how bad the service is around here! Why was this dodge even opened up again if your going to hire the same rude people that hate their jobs and screw off the whole time? This place wont last much longer if it keeps going the same way its been. I will never in my life buy a dodge or even go near one of the dealerships again thanks for taking Chrysler off my car list when i go car shopping!

I’ll start with I called the day before to make an appointment which I told the girl I needed an oil change and to have my blinkers looked at due to it was flashing on the dash that they were not working but clearly were. Girl said no problem set up time at 2:15 pm. When I arrived at 2:00 pm the parking lot and where to go was confusing. Once I figured it out I walked in side the service area where there were four guys talking and not one acknowledged me. After a minute or so went by a guy from an office further back behind the four guys talking said as he sat at his desk someone will be right with you. So once the four guys were done with their conversation finally one turns but doesn’t even look at me ask me why I am there thinking we were going to get started but no he starts on other paperwork. I wait again for him to finish I then tell him I had a 2:15 appointment, he ask me all the same question the girl on the phone did then enters the information and grabs a coupon flyer to show me some deals that they had currently. I let him know that I had an extended warranty on the car that the oil change should be covered. So he goes with a confused look through about three papers reading through them where he reads and said yes your right next he gets an estimated paper out with the cost of $ 120 for the blinkers now my car is only less than a year old a 2014 Durango. Due to confusion I ask if it was for parts and he said yes and said if it were to be anymore expensive parts that they would come talk to me first ok I hand him the keys and head to the lounge to wait. I could see through the window my car as I waited finally at 2:30 someone drove my car to the back to get worked on. I wait and wait and wait at till about 4:30. Finally the service guy that checked me in came over to let me know that the blinker was fine… Which I already knew… He said that my trailer hitch wiring was to blame and that it was after market product wired wrong or some sort of box was defective. I had no clue do to the fact my fiancé handle that. I’m not car savy. I then asked how we could fix it and how much he said he was not sure but due to the fact of time that they were already behind it might be better if I take it back to whom ever did the work on it. He made it seem like I had just stopped by with out an appointment the way he came across. Next I asked him again how much dodge would charge to fix it or replace it due to the fact if someone messed it up the first time I really did not want to take it back. He then left to get the information instead of being prepared to tell me my options. He came back to tell me it would start at $ 500 and go up from there and if I wanted to do that I would have to make another appointment because they were already behind and it was a lengthy process. I said no I will just make an appointment for that and a recall at another time. So he heads to the back to finish up with my car minutes later my car pulls up front and a kid dropped my keys off with the cashier. I walk up to the desk and tell her my name for my car and said you will have to wait I have not received any paperwork on it yet. So I wait even more now. Finally 25 minutes later my paperwork comes and they want to charge me the $ 120 !!! For what my time!!! I ask why I’m being charged the $ 120 because it was not fixed and no parts were used. The service guy then said I had you sign the estimate stating the cost. I explain I’m confused because he did nothing where he argues with me and said that’s rude because people took time to look at your vehicle. Right to look at it not touch nor fix the problem but to stand under it look up and say nope it could be this or this but I won’t touch it because you have an aftermarket product on there. Then the service guy again argues that u signed a estimated cost of how much it would cost and I told him that is why I asked about it before I signed you never told me it was for their time you just said parts. I told him I was not going to pay it so he went to talk to a manager. After making me wait even more he came back out to say that he would take care of the cost this time after talking to the manager but for future reference that it is normal for any service done to a car that a charge for time it expected. I said I’ve never had that before and this is my third dodge vehicle. He then argues again saying you probably never put an aftermarket part on your car before either. Wow just wow he was not worth my time. I ended up leaving with my dignity but yes I have had issues in the past before were other companies messed up an oil change but never got charged $ 120 by dodge to fix it! Dodge service and quality is better than this place. I will drive an hour or two in a different area before I return here. BOTTOM LINE: RUDE, NO CUSTOMER SERVICE, AND WILL FIND ANY REASON TO CHARGE YOU.

I recently went to Turlock Dodge after having a rough experience at another dealership the day before, I wish I came here first. I called in, spoke to James and ended up driving an hour the next morning with a deal in place to Turlock. I was greeted outside in the rain by James and Conrad and we proceeded quickly to get the deal done. I was leaving for home within and 90 minute with my new 2500 and a free Christmas Tree!
I have purchased many cars over the years and I cannot express the professionalism as well as personal focus I received during the transaction from the manager to sales to financing, they were very comfortable to work with and it was even enjoyable, not to mention the great deal I received. This dealership is doing it right. Thanks James, Conrad and finance guy (sorry, I forgot your name). I will do business here again.

Great customer service in the service department. On September 4 my husband and I were getting ready to take a trip cross country in our Dodge truck and fifth wheel. When we hooked up that morning to the fifth wheel our service engine soon light came on. I call David Lemus the serice manager and left a message and then we drove down to Turlock Dodge. He was able to get us in to look at it right away and got us back on the road with in about a hour. Great job!!! Thanks David for saving our vacation.